You can try reaching out to the seller via Kchat for order fulfillment. If the seller doesn't respond, please click "Request Refund" on the order details page. Should the seller refuse to issue a refund, you may escalate the issue to the KALEOZ Support Team for further investigation. Notes: Buyers have a 72-hour window to dispute an order marked as "Waiting Confirmation." If no action is taken within that period, the order will automatically be marked as successfully delivered. How to Request a Refund for a "Waiting Confirmation" Order: Step 1: Go to the "My Orders" page and click on the order number (e.g., KXXXXXXX) to open the order details.Step 2: Initiate the refund process by clicking on "Request Refund".Step 3: Select your refund reason and provide additional details about your refund request in the "Refund Description" field, then click "Submit Refund Request". Step 4: After submitting the refund request, the seller has 24 hours to respond. If there is no respon

If you’ve forgotten your KALEOZ password, don’t worry resetting your password is quick and easy. This guide will walk you through the steps to reset your KALEOZ password so you can regain access to your account safely and securely. Step 1: Go to the top right corner of the page and click 'Login/Sign Up'. You will then be redirected to the KALEOZ login/sign-up page. Step 2: In the 'Sign in to KALEOZ' section, click 'Forgot password?' to be redirected to the password reset page. Step 3: Enter the email address associated with your KALEOZ account, then click 'Send Verification Code' to receive your verification code. Step 4: Please log in to your email account and locate the message containing the verification code in your inbox. Note:  If you have not received the verification code email, kindly follow the steps below to troubleshoot the issue. Check your spam or junk folder as the verification code email may sometimes end up there. Ensure the email address associated with your

Genesis Crystals are the in-game special currency for Genshin Impact. These can be used to purchase “Bundle” and redeem into "Primogems" and players can use them to draw special characters and weapons in "Wish". 1. Why is my Genesis Crystals does not reflect in the account even though the seller delivered the order? Genesis Crystal is unable to be done between different platforms, therefore players who have registered an account on the PSN terminal cannot see the Genesis Crystal on the PSN device after recharging on the web page. You would need to Cross-Save the account in order to use the Genesis Crystals or convert as Primogems. 2. Why do I need to cross-save the account? In order to activate the Genesis Crystals purchased from KALEOZ, you would need to cross-save your account in PC or Mobile Version. After that, convert the Genesis Crystals into Primogems on PC or Mobile, after conversion you can spend the Primogems in any of the PSN/PC/Mobile platforms. 3. How do I enable the

Managing a diverse product inventory can be a demanding task, especially when you need to make changes to multiple items simultaneously. This is where the "Multiple Edits" feature comes into play. It is used to edit essential product details for a selected group of items all at once, eliminating the need to edit each item individually.This guide will walk you through two methods: "Export and Edit" and "Edit Directly on Kaleoz." Both methods are designed to make your product management more efficient and hassle-free.Method 1: Export and EditStep 1: Go to the "My Product" page and filter the products you want to edit. Click on "Multiple Edits Download" to export an Excel file.Step 2: Open the downloaded Excel file. The following product details can be modified for each product:Package Size: The quantity or amount of the product that is included in a single unit.Unit Price: The price at which a single unit of the product is sold.Quantity: The number of units of the product available for p

1. Prioritize customer satisfaction- Fast deliveryThe current customer trends expect fast delivery, which means you need to complete orders in the shortest time possible. If you need to rest for a while or take an extended break, you should enable the Close Store feature. This prevents customers from placing orders during your down time and being disappointed by slow delivery times.Learn more: What is the "Close Store" feature?- Friendly replies to buyer queries and requestsProviding customers with great customer service can relate to customers and make first-time buyers become loyal customers. Happy customers buy more, and they are often more willing to spend more money than other customers. The better your customer service, the more likely your customers' price sensitivity will decrease.2. Actively manage your customer feedback- Proactively contact customers to leave positive reviewsDon’t passively wait for customers to review, you should instead go to them. After the product is

KALEOZ user could change their account language based on their preference. Here are the steps for changing your account language. Log in to your KALEOZ account. Click on your Country/Region option on top left of the page. A small pop-up window will appeared. Select the desired language, then click "Save Settings". If you have any questions, please contact our Customer Support team. :root{--art-bg:transparent;--art-text:#3a3632;--art-heading:#1a1714;--art-muted:#6e6960;--art-subtle:#7a8a9e;--art-accent:#3b82f6;--art-accent-dim:rgba(59,130,246,.15);--art-card-bg:rgba(0,0,0,.03);--art-card-border:rgba(0,0,0,.08);--a

If you see an error while attempting a purchase, it means your account may be temporarily restricted. This guide helps you understand why these security measures are in place and how to restore your purchasing access quickly and securely. 1. What does “Your account is not allowed to make purchases” mean? This message indicates that your account is currently blocked from making purchases. It can occur due to security checks, account verification requirements, or unusual activity detected by the system. 2. Why was my account restricted? Restrictions are applied to protect your account and prevent unauthorized transactions. Common causes include incomplete verification, multiple failed payment attempts, or activity flagged by the system. 3. How can I remove this restriction? To restore purchasing access, please contact our KALEOZ LiveChat Support

If you’ve recently changed your mobile number and need to update the details on your Kaleoz account, don’t worry—the process is quick and straightforward. Simply follow the step-by-step instructions below to successfully update your information. Note: Your mobile number can only be updated once every 90 days. Steps to Follow Visit the following link: https://member.seagm.com/ucp/security/info In the Mobile Number section, select the option labeled [Modify phone] to start updating your mobile number. To proceed you will need to verify your identity using one of the available verification options. Select your preferred method and click [Send Verification Code].

If you’ve recently changed your email address and need to update your Kaleoz account, the process is quick and straightforward. Just follow the step-by-step instructions below to successfully refresh your contact details and ensure you keep receiving important notifications. Note:Your email can only be updated once every 90 days. Steps to Follow Visit the following link: https://member.seagm.com/ucp/security/info In the Email section, select the [Modify email] option to begin updating your contact information. To proceed, you'll need to complete a quick two-factor authentication (2FA) check. Simply click Send verification code to receive your verification code.

If you have successfully cancelled an order, you may be wondering what happens to the payment you made. This guide explains everything you need to know. Where will my Refund be Returned After I Cancel an Order? Once the order is successfully canceled/refunded it will be refunded immediately back to your KALEOZ account balance. You may check your KALEOZ balance by clicking on "My Account" Note: Once an order has been refunded, the original processing fees paid during the purchase are not refunded. Can I use my KALEOZ balance for future purchases? Yes. You can use the KALEOZ balance to place a new order on our site. Orders placed using your KALEOZ balance will not incur additional processing fees. Here's a short guide on how to use the balance to pay for orders: Search for the product you wish to purchase and click "Add t

To ensure the highest level of security, KALEOZ requires a brief identity verification process before updating your registered email address or mobile phone number. Why is this necessary? These protocols are designed to safeguard your KALEOZ account and assets from potential financial crimes, unauthorized access, and fraudulent activities. By verifying your identity, we ensure that only the rightful owner can modify sensitive account details. What you need to do: Please have your identification documents ready. Our support team will guide you through the secure verification steps once your request is submitted. /* ═══ Article Styles (art-*) ═══ */ :root { --art-bg: transparent; --art-text: #3a3632; --art-heading: #1a1714; --art-muted: #6e6960; --art-subtle: #7a8a9e; --art-accent: #3b82f6; --art-accent-dim: rgba(59, 130, 246, 0.15); --art-card-bg: rgba(0, 0, 0, 0.03); --art-card-border: rgba(0, 0, 0, 0.08);

Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C

KALEOZ operates in jurisdictions governed by Anti-Money Laundering (AML) laws and regulations. To ensure compliance with both international standards and local legal requirements, and to cooperate effectively with financial authorities, we have implemented Know Your Customer (KYC) protocols. These measures include the verification of user identities, particularly when transactions involve foreign currencies.The Role of eKYC in Our Verification Framework Electronic Know Your Customer (eKYC) plays a vital role in our identity verification process, offering a secure and efficient method for confirming user information. Its importance to both KALEOZ and our user community is outlined below: Enhanced Security eKYC leverages advanced technologies such as facial recognition, document authentication, and database cross-checking to combat fraud and identity theft. These tools help mitigate the risk of unauthorized access and suspicious activity

You cannot submit a seller application at this time because KALEOZ does not offer a withdrawal method for your currency. Which currency does KALEOZ support for seller applications? Currently, KALEOZ supports the following currencies: MYR (Malaysian ringgit) SGD (Singapore Dollar) PHP (Philippine Peso) THB (Thai baht) VND (Vietnamese đồng) IDR (Indonesian Rupiah) Note: You'll need a local bank account to withdraw your income in the supported currencies. We can’t process withdrawals

Staying updated on the latest game top-ups is essential for every gamer. KALEOZ frequently adds new options, but locating them quickly can be challenging. This guide provides simple and clear steps to help you find the most recently added game top-ups with ease. Go to the official KALEOZ website. Scroll down the homepage until you reach the section labeled 'New Games'. Click on the game you are interested in to open its product page and view all available listings. Note: We recommend checking this section regularly as our catalog is updated frequently. If you cannot find a specific game, you can also use the search bar at the top of the page to check for its availability.

At KALEOZ, all user's order must be paid within 1 hour of creation. This guide explains what happens if payment is not completed within the given time period and what should I do if the order expires. Automatic Order Cancellation and Expiration If payment is not received within this period, the system will automatically cancel the order and update its status to Expired. There are no further action is required on your part to cancel the order. This automatic process is designed to prevent unpaid orders from Blocking product availability Allow other buyers to purchase the item Keep the marketplace running smoothly What should I do if my payment was successfully deducted but the order shows as expired? If your payment was successfully deducted but the order shows Expired, please feel free to contact our friendly KALEOZ Suppor

KALEOZ is committed to providing the best digital platform for gamers worldwide and helping them to make real money while having fun in-game. We're certainly not the only digital marketplace, but we strive to be the best. Here are the five (5) top reasons our customers choose us. Secured Platform KALEOZ creates a secure environment for our customers and ensures that they can safely buy or sell gaming products and services online. KALEOZ functions as a mediator to ensure the safety of every transaction between buyer and seller. We have implemented a secure payment service where all payments will flow through KALEOZ. It ensures buyers receive the ordered product while assuring the sellers that they can receive payment after the product is delivered. Global Market Access We have convenient global payment channe

When shopping on KALEOZ, choosing the right seller is the key to a smooth and satisfying experience. A trustworthy seller doesn’t just deliver quality products — they also provide timely shipping, clear communication, and dependable customer service. Why Seller Reputation Matters Before placing an order, take a moment to check the seller’s profile. Reliable sellers usually stand out with: High ratings & positive reviews Strong response rates (quick replies to questions) Consistent performance across transactions Seller Reputation Tier List On KALEOZ, sellers are ranked by hearts, diamonds, or crowns beneath their name. These icons reflect the number of successful transactions they’ve completed. Hearts → New or growing sellers Diamonds → Established sellers with solid track records Crowns → Top‑tier sellers with excellent reput