Important Notice: The Royal Malaysian Customs Department has announced that, effective 1 March 2024, the Sales and Service Tax (SST) rate will increase from 6% to 8%. In accordance with this announcement, KALEOZ will revise the Service Tax rate applied to platform fees charged to sellers from 6% to 8%, effective 1 March 2024. For more information, please refer to the official announcement HERE. Following the implementation of SST in Malaysia effective 1 September 2018, SEA Gamer Mall Sdn Bhd will impose Service Tax on taxable services provided through KALEOZ.com, in accordance with the Service Tax Guideline on Information Technology Services dated 9 August 2018 .

On KALEOZ platform, there are multiple ways to contact KALEOZ Customer Service and Support. 1. KALEOZ Support - Visit the "Contact Us" page, and click on the "KALEOZ Support" button to initiate a chat with KALEOZ support. 2. Support Message - Click on the "Support Message" option to send a new message to KALEOZ. - A customer service officer will respond to your message within 24 hours. 3. Facebook Messenger/Instagram Direct - You can also reach out to us by sending a message via Facebook Messenger or Instagram Direct. 4. KALEOZ Email - If you are unable to contact us through the above options, you can email us at [email protected]. Function Buttons in KALEOZ Support Chatbox: 1. Send Button: To send your message in the chatbox, type your message and click on the arrow button. This will send your message to the KALEOZ Support. 2. Attach Button (Bottom Left): The button located at the bottom left of the chatbox allows you to attach a picture or screenshot. Clicking on this button wi

Boosting Service sellers now have an extended 7-day delivery period. This means they have a full week to complete and deliver orders to their customers. After delivery, customers still have 3 days to confirm their orders. This adjustment recognises the unique complexity of Boosting Services and gives sellers the time they need to deliver quality results.

When you engage with KALEOZ customer support through LiveChat, you have the opportunity to provide feedback on the service received. After concluding a LiveChat conversation, an automatic popup will appear, prompting you to rate the customer service experience.1. Rating Options:Excellent: If you are highly satisfied with the service.Great: If the service met your expectations and was satisfactory.Average: If the service was okay but could be improved.Poor: If the service did not meet your expectations.Bad: If the service was unsatisfactory.2. Adding Comments:Alongside the rating options, there is a space provided for comments. Feel free to elaborate on your experience or provide specific details about the service you received. Your comments can offer valuable insights for continuous improvement.**In the event that the rating popup does not appear automatically, there's no need to worry. Simply request it from the chat representative, and a chat rating will be sent out manually.

Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us! Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell.

To become a seller, follow the steps below: Step 1: In the navigation panel, click on "Become a Seller". Step 2: Click on "Start Earning" and link to the Seller Verification form below. Step 3: Fill in the form with your FULL NAME, DOCUMENT/NUMBER, ADDRESS, and TAX INFORMATION (if applicable) exactly as it appears on your Identity Card, Passport, Driver's License, or Residence Permit. Step 4: After filling in all the details, click on "Submit Seller Verification". Step 5: You will need to click on the "LINK to complete seller verification" to proceed with document submission. Step 6: Follow the instructions to submit your documents for Seller Verification.Step 7: Get ready for your video selfie!NOTE: If you accidentally "Cancel" the pop-up message for accessing your microphone and camera, don't panic. You may click the reverse arrow to go back to Step 6.Step 8: Within 24 hours, you will receive a notification regarding your application. Get ready to st

KALEOZ Buyer Protection KALEOZ aims to provide a safe and reliable marketplace for buyers. In certain circumstances, buyers may be eligible for protection when an order is not received as described or when there is a significant issue with the purchased product or service. When Is a Buyer's Purchase Covered by KALEOZ? Order not received: The buyer did not receive the product or service as ordered. Product or service significantly differs from the listing: The buyer received a product or service that is significantly different from the description provided in the listing.

Encountering a refund request after delivering an order? Here's a comprehensive guide on how to handle the situation:Step 1: Understand the SituationPromptly review the details by clicking "Order Detail". Utilize KChat for effective communication with the customer, seeking to comprehend the reason behind their refund request.Step 2: Decline the RefundIf you decide not to approve the refund, take action within 24 hours. Navigate to the "Refuse Refund" option on the Order Details page and provide a clear and concise reason for your decision.Step 3: Service Dispute ResolutionEven after your refusal, the buyer can apply for a service dispute resolution within 72 hours, triggering a thorough investigation. If the buyer fails to respond, Kaleoz will consider the refund request waived, and the order amount will be automatically credited to your account.Step 4: Notification of DisputeIf the buyer escalates the refund request to a dispute, you will receive a notification. Stay vigilant and info

Here are some potential solutions to get your verification code, depending on your circumstances: Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.

After delivery is completed, buyers may rate the quality of service provided by the seller. You can also leave a comment or review, which will be shown to other future buyers that view the product.

What is PromptPay? PromptPay is a mobile payment service in Thailand that allows users to make secure and convenient transactions using their mobile phone numbers or National ID numbers. It is an electronic funds transfer system that enables individuals to send and receive money in Thai Baht (THB) using their smartphones or digital devices. PromptPay is widely accepted at various merchants, including retail stores, online platforms, and service providers throughout Thailand. It provides a convenient and cashless payment option for users, promoting digital financial transactions in the country. Follow the steps to pay using PromptPay Bank Transfer Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "PromptPay Bank Transfer" from the Bank Transfer category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You will be tak

KALEOZ provides different kinds of payment channels for the convenience of customers from all countries to make payments. However, some of the service providers might charge certain processing fees on the transactions made. The fee will be displayed on the checkout page. As the processing fee for each payment method is different, it is excluded from the order price. Once you have selected the payment method, our system will automatically calculate the total price, including the processing fees. [Total Price = Order checkout price + Processing fees]Example: [i] Price before finalizing checkout: [ii] Fees applied after the user selected the payment method [Finalize]: 

Prohibition of Illegal Activities for Sellers To maintain a safe and trustworthy marketplace, all KALEOZ sellers must comply with applicable laws, regulations, and the KALEOZ Terms of Service. Important: Sellers are strictly prohibited from engaging in any illegal, fraudulent, or unauthorized activities on the KALEOZ platform. 1. Selling Illegally Obtained Products or Services You must not sell any products or services that have been obtained through illegal means, including: Hacking or unauthorized access Game cheating or exploitation Exploiting game bugs or glitches Any other unlawful methods 2. Violating Game Publisher Policies

About Arena Mania: Magic Heroes CCGArena Mania: Magic Heroes CCG is a role-playing MMO game. Players can set up their own teams, sign contracts with various heroes through the function of the Hero Summon, and can cultivate heroes and protagonists themselves. Enjoy all the Placement System and Adventure Play Methods in Arena Mania: Over hundreds of Chapter, Trial Tower, Dungeon, and Challenge specialized Bosses to obtain daily game resources for cultivation. Install NOW and play the best RPG game today! To enhance your adventure and compliment your gameplay, you can buy Arena Mania: Magic Heroes CCG reload services from our list of reputable sellers here at Kaleoz.com in a safe secure environment and at cheap rates.How to check Arena Mania: Magic Heroes User ID?Use your account to log in to the game.Your login account is your User ID. ([email protected], google+xxx, etc.)Notes：If you are one-click login user, please contact the game customer service to find your User ID.

Whether you are a new or experienced seller, consistently providing excellent service can help you attract more customers, build trust, and increase sales. Follow these five best practices to improve your seller performance and build a stronger reputation on KALEOZ. 1. Prioritize Customer Satisfaction Providing a smooth and positive buying experience is essential for building customer trust and encouraging repeat purchases. Deliver Orders Quickly Fast delivery is important to customers. Process and complete orders as quickly as possible to provide a smooth buying experience. If you are taking a break, temporarily unavailable, or out of stock, use the Close Store feature to prevent customers

Building trust and confidence with your buyers is essential to becoming a successful seller on KALEOZ. Here are eight key practices every seller should follow. 1. Deliver Fast and Consistently Fast and reliable order fulfilment helps create a positive buying experience. Process orders as quickly as possible. Clearly state your expected delivery time. Inform customers promptly if any delays occur. Note: Customers often judge top-up sellers primarily by their speed and reliability. 2. Deliver What You Promise Always ensure that your products and services match what is described in your listings.

Financial Process Exchange (FPX) is a Malaysia-based payment method that allows customers to complete transactions online using their bank credentials. FPX is a convenient and secure online payment solution that allows real-time debiting of customers' internet banking accounts of multiple banks. It also allows direct crediting from users' savings/current accounts into a merchant's account by banks immediately. FPX service is suitable for all businesses that offer products or services via the internet 24/7. Step 1: Choose the product you would like to purchase on the KALEOZ site, then add it to the shopping cart. Step 2: Click on "Pay Now" to be directed to the payment checkout page. Step 3: On the checkout page, click on "Online Banking" then select the bank that you wish to use. After that, click on "Pay Now" to proceed. Step 4: You will be directed to the bank payment page. Kindly enter your bank login credentials and proceed with the final checkout. Step 5: Once the transact

What is OneCard? OneCard is a prepaid card service operating in the Middle East, enabling users to make online purchases. These prepaid cards by OneCard are accessible for purchase in 13 countries, encompassing Egypt, Saudi Arabia, Kuwait, and the UAE. Follow the steps to pay using OneCard Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "OneCard" from the Prepaid Card/Gift Card category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You'll be directed to the OneCard payment page via Smart2Pay. Kindly enter your Paysafecard code and tick the small box below. Then click on "Pay" to proceed. Step 5: Follow the on-screen instructions to complete the payment. Once the transaction is finished, please allow the payment gateway to redirect you back to our website for the final completion of the transaction. NOTE: