Search User Guide
Sales Order Status Guide
Sales Order Status Guide
You can view and manage all your orders by navigating to My Sales Orders in your KALEOZ seller account.
This page displays the current status of every order and indicates any action required from you.
Waiting Delivery
Status: The buyer has completed payment, and the order is waiting for the seller to deliver the product or service.
What you should do:
Deliver the order within 72 hours.
After successful delivery, click Delivered.
If you're unable to fulfill the order or the buyer requests a cancellation, click Refund to Buyer.
Important: Orders that are not delivered within 72 hours will be automatically refunded by the system.
Waiting Confirmation
Status: The seller has marked the order as delivered and is waiting for the buyer to confirm receipt.
Under the KALEOZ Protect policy, buyers have up to 72 hours (3 days) to confirm delivery.
What you should know:
Buyers can click Order Received after verifying the delivery.
Seller Rules and Regulations
By registering as a Seller and using the KALEOZ platform, you agree to comply with these Seller Rules and Regulations, the Seller Fee Schedule, all applicable KALEOZ policies, and all applicable laws and regulations.
KALEOZ may update these rules from time to time. Continued use of the platform after updates means you accept the revised rules.
1. Delivery & Fulfilment Responsibilities
Sellers must fulfil orders within the stated delivery timeframe and using the delivery method specified in the item listing.
Failure to meet delivery requirements may result in appropriate action by KALEOZ after considering the circumstances of the case, including the reason for the delay, the impact on Buyers, and the Seller’s fulfilment history.
2. Proof of Delivery
Sellers
How to find Apex Legends Mobile Player ID?
About Apex Legends MobileLive like a hero, play like a Legend! Apex Legends™ Mobile is here.Multiplayer squads, first-person and third-person shooter gameplay and innovative combat are waiting for you on the battlefield! Jump into intense combat where survival is the only thing that matters. Prove that you have what it takes to make it out alive.Legends from all corners of the Frontier have flocked to compete in the Apex Games for fame, fortune, and glory. Choose your Legend from a diverse lineup of outlaws, soldiers, misfits and misanthropes. Legends such as Wraith, Bloodhound, Caustic, Gibraltar, and Lifeline await. Strategy is key while making your selection. Find a hero that matches your play style, customize them with unique skins, and leave your mark.Fast paced innovative combat with shorter matches and more exhilarating action! Squad up with two other players and combine your skill sets to create the ultimate team. Battle against 19 other squads in 60-person battle royale games.
How to find Jade Dynasty: New Fantasy User ID and Role ID?
About Jade Dynasty: New FantasyJade Dynasty: New Fantasy is a flagship, free roam mobile game based on Jade Dynasty. The game presents the eight sects and classic plot in the popular novel Jade Dynasty. With advanced technology the game not only presents the classic eighteen areas but also expanded the world! The Mortal Realm is within your reach. Come step into this fantastic world and create your own legend! To enhance your adventure and compliment your gameplay, you can buy Jade Dynasty: New Fantasy ingots, battle pass or packs from our list of reputable sellers here at Kaleoz.com in a safe secure environment and at cheap rates.How to buy Jade Dynasty: New Fantasy services? Select the goods of Jade Dynasty: New Fantasy. Click “Pay now” to make payment. After payment, notify the seller via Kchat and wait for your item to be delivered.How to find Jade Dynasty: New Fantasy User ID? Tap "Settings", then tap "User Center". Here your Jade Dynasty: New Fantasy User ID will be displayed.How
How to pay using TrueMoney E-wallet (THB) in KALEOZ?
What is TrueMoney E-wallet?
TrueMoney E-wallet is a specific version of the TrueMoney E-wallet designed for users in Thailand. It is a digital payment solution that enables individuals to conduct financial transactions using the Thai Baht currency. With TrueMoney E-wallet, users can securely store and manage their Thai Baht funds, make online and offline payments in the local currency, transfer money to other users, pay bills, purchase goods and services, and even withdraw cash from authorized agents, all within the Thai financial ecosystem. It provides a convenient and efficient way for individuals in Thailand to handle their day-to-day financial transactions using their smartphones.
Follow the steps to pay using TrueMoney E-wallet
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "TrueMoney E-wallet" from the E-Wallets cat
Why my KALEOZ account is locked?
You may not be able to access your account due to the following reasons:1. You forgot your login details or it says "Invalid login email or password" when attempting to login.You can reset your password to keep your account secure.
2. Your account is locked due to many failed login attempts.
If you can’t remember your password, please contact our KALEOZ Support team for assistance in unlocking your account. Once your account is unlocked, you can reset your password to help keep your account secure.3. You tried to reset the password, but it says "Account was suspended. Please contact KALEOZ Support if this was a mistake"This is just a temporary suspension of your account, you can file a request to a KALEOZ Support officer to unsuspend your account. However, KALEOZ reserves the right to suspend or block access to and use of the services for any offenses and for any length of time.
How to find my RID and Server for MU Archangel?
MU Archangel is a mobile MMORPG game published by Webzen. MU Archangel provides a classic MU experience for players to play on mobile devices. There are 3 different classes for players to choose from - Dark Knight, Dark Wizard, or Elf. The classic elements of PC MMORPG MU Online have been reflected on mobile devices, providing users with the best MU gaming experience.Purchase MU Archangel Diamonds from us to enhance your gaming experience in a safe and secure environment. Players only need to provide RID and Server.Check this out on how to find your RID and Server:Step 1. Launch your MU Archangel mobile game.Step 2. Expand the menu by clicking on the Circle located on the bottom right of the main screen. Open the "Settings".Step 3. Go to "Account" tab. You may find your RID and Server here.
How do I make a purchase on KALEOZ?
1. Choose your game
Sign in to KALEOZ or register a SEAGM ID on www.seagm.com. Choose the game you wish to browse by going to the BUY page or searching it directly from the search box.
2. Choose your item
Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”.
3. Complete checkout
Check the items in your shopping cart and then click “Checkout” to make payment.
4. Receive Items
Contact the seller via KChat to notify them of your order and wait for your item delivery.
Duplicate Listings Policy
Duplicate Listings Policy
To provide a better shopping experience, sellers should create only one listing for each product and ensure that all product information is accurate, complete, and easy to understand. This helps customers compare products more easily and make informed purchasing decisions.
To maintain a fair marketplace, KALEOZ takes action against sellers who create duplicate or spam listings.
What Does the Duplicate Listings Policy Cover?
Listing the same product across multiple stores managed by the same seller.
Creating multiple listings for the same product with only minor differences to increase product visibility.
Intentionally duplicating or spamming product listings.
Duplicate Listings Policy
Policy Violation
Details
Possible Consequences
Duplication of Product
Creating multiple listings with only minor differences, such as the title, price, product description, denomination, or purchase quantity.
Creating multipl
How to find Tarisland User ID?
Embarking on an epic quest in Tarisland? To make the most of your adventure with recharge services on Kaleoz, you'll need your unique User ID.
Here’s a straightforward guide to find your User ID:
Open Tarisland on your device and log in to your account.
Tap the "Menu" located in the lower right corner of the map.
In the Menu section, tap the "Settings" icon.
Your User ID and Server will be clearly shown in your profile information.
Copy your User ID by tapping on it or using the designated copy function.
How to buy Elelive Elecoins?
About Elelive:Elelive is a live streaming social platform APP in Southeast Asia and was popularly used by Malaysia and Singapore users. Besides live streaming, Elelive is a place where VJs started their journey of youth, a place filled with tears of joy! Once you downloaded Elelive APP, you aren’t just an audience but our VIP family! Here, we will continue to introduce fun and useful magical features and theme content that you can never get bored!How to buy Elelive Elecoins?Select the amount of Elelive Elecoins.Click “Pay now” to make payment.After payment, notify the seller via Kchat and wait for your item to be delivered.How to find Elelive ID & Elelive Name?Launch your Elelive mobile app.Click the "My Profile" in the bottom-right corner (Profile Page).Your Elelive ID and Elelive Name will be displayed.Simple step-by-step guide with pictures:
Refund and Replacement Policy for Incorrect ID Submissions
At KALEOZ, we are committed to providing a smooth and reliable buying experience.
To ensure successful order fulfillment, buyers must provide accurate ID details when placing an order.
Important: Orders submitted with incorrect ID information are not eligible for a refund or replacement.
Buyer's Responsibility
Buyers are solely responsible for ensuring that all ID details entered during checkout are accurate and complete.
Please double-check the following before placing your order:
User ID / Game ID
Server ID (if applicable)
Character or Account Name (if required)
Any other requested information
Incorrect or incomplete information may result in your order being delivered to the wrong account.
Seller's Responsibility
Sellers are responsible for delivering the order according to the ID details provided by the buyer.
Once an order has been successfully completed and delivered to the submitted ID, the seller has fulfilled their obligations under th
How to buy Free Fire Max Diamonds?
About Free Fire MAXFree Fire MAX is a globally popular survival shooter game, designed exclusively to deliver premium gameplay experience in a Battle Royale. Enjoy a variety of exciting game modes with all Free Fire players via exclusive Firelink technology. Experience combat like never before with Ultra HD resolutions and breathtaking effects. Ambush, snipe, and survive! There is only one goal: to survive and be the last one standing. Enhance your Free Fire Max adventure and compliment your gameplay by top-up diamonds from our list of trusted sellers here at KALEOZ.com in a safe, secure environment and at cheap rates.How to buy Free Fire Max Diamonds?Select the amount of FF Max Diamonds and enter your Player ID & Nickname.Click “Pay now” to make payment.After payment, contact the seller via KChat to notify them and wait for your item delivery.How to Find Free Fire Max Player ID?Use your account to log in to the game.Click on your avatar in the top-left corner.Your Free Fire Player
How to find my Yalla Live User ID?
Yalla Live is a popular Live Group Voice Talking and Entertaining Community. You may voice chat and play games with people from nearby or all over the world. Group voice talks with friends no matter where they are, broadcast your favorite music inside the room, sing karaoke together, and play a range of games directly in group chat. Purchase your Yalla Gold at the lowest price from our trusted KALEOZ sellers to buy virtual gifts for those awesome live streamers to enhance your experience in Yalla Live. Users only need to provide the Yalla User ID.
Check this out on how to find your Yalla Live User ID:
Step 1. Launch your Yalla Live app.
Step 2. Click on your profile pic on the top left of the main screen.
Step 3. Your User ID was located right under your username.
How to find my Likee ID?
About LikeeLikee is an app for creating, viewing, and sharing short-form mobile videos. Its superior video editing and creation tools inspire real-life creativity with over 2,000 video effects. Likee also encourages community connection through gamification of viewing and interaction.How to buy Likee Diamond on Kaleoz.com: Select the goods of Likee.Click “PAY NOW” to make payment.After payment, notify the seller via Kchat and wait for your item to be delivered.Check this out on how to find your Likee ID:Launch your Likee mobile app.Click the "My Profile" in the bottom-right corner (Profile Page).Your Likee ID & Name will be displayed.
How do I double-check my order game UID before making payment?
Buyers could double-check the purchase order's input UID before making payment in the shopping cart. This is to prevent the products from being delivered to the wrong UID. Notes: The seller did not take any responsibility for the UID mistake. Once the seller completes the top-up based on the UID you provided, the order is not available for refund or change of UID.There are two ways that you could check your UID before making a payment.I) On Product Page: You could check your UID here before adding the product to the cart.II) In Shopping Cart: Before the payment, click on the "Order Information" to check the UID.
Why did my payment attempt fail?
It's possible that the payment you're referring to has been stopped by the payment source. When a payment is stopped, it may be a pattern associated with a higher-than-normal risk detected by the internal security system.
Failed payment may be caused by one of the reasons below:
Insufficient balance in your bank account/card.
Incorrect payment details entered.Payment might not be able to proceed if the mobile number is unverified.
Payment limit reached. You are advised to use alternative payment methods available by selecting your country.
Declined by the bank. Contact the respective bank to inquire about the issue.
If you still have issues with your payment, try using different payment methods.
If you wish to further check on your payment issue, please contact KALEOZ Support via Kchat.
How to find My Hero ID in My Heroes?
About My Heroes: SEA
"My Heroes" is a classic pixel-style barrage shooting ARPG game that players can freely team up for adventure. The game is centered on the pursuit of refreshing and exciting barrage shooting battles, with a high degree of freedom and strategic Diablo-style building and development gameplay, creating an interesting pixel adventure world for players. Top up My Heroes Gems from trusted and reputable sellers at KALEOZ.com accessible, safe, secure environment and cheapest rates.
How to find Hero ID in My Heroes?
Step 1. Launch your My Heroes: SEA .
Step 2. Click on your character logo on the top left of the main screen.
Step 3. Your Hero ID was located right under your username.