In KALEOZ, users can freely set up and change their avatars at any time. By doing so, you can personalize your profile and express your identity within the platform. Here are the steps to set up and change your avatar. Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'. Step 2: Under 'User Information' section, click the 'Modify' button next to your username. Step 3: Go to the "Your Photo" section and click "Upload". Please note that your image size must not exceed 2MB. Select an image from your device and confirm the upload to update your avatar. Once successfully uploaded, your new avatar will appear on your profile, in KChat conversations, and in your seller stores. Not loving your current avatar? No worries! Just click "Change" and pick a fresh new look that suits your style. Feel free to switch it up anytime—you’ve got full creative control! If you encounter any issues or have inquiries, please reach out to KALEOZ Support th

Encountering a refund request after delivering an order? Here's a comprehensive guide on how to handle the situation:Step 1: Understand the SituationPromptly review the details by clicking "Order Detail". Utilize KChat for effective communication with the customer, seeking to comprehend the reason behind their refund request.Step 2: Decline the RefundIf you decide not to approve the refund, take action within 24 hours. Navigate to the "Refuse Refund" option on the Order Details page and provide a clear and concise reason for your decision.Step 3: Service Dispute ResolutionEven after your refusal, the buyer can apply for a service dispute resolution within 72 hours, triggering a thorough investigation. If the buyer fails to respond, Kaleoz will consider the refund request waived, and the order amount will be automatically credited to your account.Step 4: Notification of DisputeIf the buyer escalates the refund request to a dispute, you will receive a notification. Stay vigilant and info

You can try reaching out to the seller via Kchat for order fulfillment. If the seller doesn't respond, please click "Request Refund" on the order details page. Should the seller refuse to issue a refund, you may escalate the issue to the KALEOZ Support Team for further investigation. Notes: Buyers have a 72-hour window to dispute an order marked as "Waiting Confirmation." If no action is taken within that period, the order will automatically be marked as successfully delivered. How to Request a Refund for a "Waiting Confirmation" Order: Step 1: Go to the "My Orders" page and click on the order number (e.g., KXXXXXXX) to open the order details.Step 2: Initiate the refund process by clicking on "Request Refund".Step 3: Select your refund reason and provide additional details about your refund request in the "Refund Description" field, then click "Submit Refund Request". Step 4: After submitting the refund request, the seller has 24 hours to respond. If there is no respon

Step 1: Sign in to the KALEOZ account. Then, click "My Orders" to browse all the created orders. Step 2: Check the Payment Number at the top left of the list which starts with PXXXXXXXX. Note: Kindly contact our KALEOZ Support via Kchat for further assistance.

Step 1. Go to “My Products”, click on the gear wheel icon on the side, and then “Edit item”.   Step 2. After you have done editing, click on “Save And List Product” and you are good to go. Alternatively, you may click “Save As My Product” to save it as a draft and list it for sale later.

Here's how to reply: Step 1: Go to "My Sales Orders" and find the order for the review that you want to reply to. Step 2: Click "Comment". Step 3: Rate the buyer and enter your response. Step 4: Click "Post Comment". Note: You can only reply once to a review, and you can't edit or retract that reply.

KALEOZ accommodates various types of payment methods. Here are the steps to check all available payment methods based on the currency you selected. Step 1 : Once you have logged in to our website, click on 'Payment Methods' located above the search bar to explore all available payment options. Step 2 : Click on the currency selector and choose your country’s currency from the list to view the available payment methods.About Processing feeWhen you proceed to payment, a processing fee will be charged by the payment merchant you choose. The processing fee will be displayed under the payment method you select.Note : If your order is refunded, only the order amount will be credited to your KALEOZ balance. The processing fees are non-refundable. Orders placed using your KALEOZ balance will not incur additional processing fees. Please note that if you request a refund to your original payment method or bank account, any processing fees charged by payment providers may not be refundable

To enable KChat message notifications, please follow these steps:Step 1: Login to your KALEOZ account > Click on "KChat" icon & expand chat. Step 2: Within the expanded chat section, click on the "Setting" icon.  Step 3: In the settings menu, you will find three notification options:Play notification sound: Check this option if you want to receive an audible notification sound when new messages arrive.Enable browser notification: Check this option if you want to receive browser notifications for new KChat messages. This will display a pop-up notification on your screen.Enable offline notification: Check this option if you want to receive email or SMS notifications for new KChat messages when you are offline.Step 4: After checking the desired notification options, click on the "Save" button to save your settings.

Follow these simple steps below to pay with Bakong KHQR [USD]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the Payment page, select Bakong KHQR under the online banking via E-wallets section and click on "Pay now" to proceed. Step 3: Once clicked, you will be provided with a QR code to proceed with payment. Note: The given QR code can only be used ONCE per order. Step 4: After scanning the QR code, please log in to your Bakong KHQR wallet and scan the QR code to complete the transaction. Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with GCash [PHP]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page. Step 2: On the Payment page, select Online Payment, under E-wallets, choose "GCash" and then click "Pay Now" to proceed. Step 3: Once clicked, the system will pop out a box for you to enter your national identity card number for verification. Kindly enter your national identity card number and click "Continue Payment". Step 4: Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to be re-direct back to our website to fully complete the transaction. Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with E Money [USD]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, select "Online Banking" then select "e money" under E-Wallet section and click on 'Pay Now". Step 3: Once clicked, you will be directed to the E Money merchant page to complete the transaction. Step 4: On the payment page, you will be requested to enter your eMoney account phone number and validate the number through the OTP code in order to proceed your payment. Step 5: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 6: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Dana [IDR]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, click on "Online Payment" and select "Dana" under the E-wallets category. Then, click on "Pay Now" to proceed. Step 3: You will be directed to payment page, kindly enter your phone number and click "Next". Once clicked, kindly enter the Dana verification code that you have just received. Step 4: Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Acleda Bank [USD]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, select "Online Banking" then select "Acleda" and click on "Pay Now". Step 3: Once clicked, you will be directed to the  Acleda iPay88 merchant page to complete the transaction. On the payment page, you will be requested to enter your card number and validate the card in order to proceed. Step 4: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with AMK Bank [USD]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, select "Online Banking" then select "AMK" and click on "Pay Now". Step 3: Once clicked, you will be directed to the AMK iPay88 merchant page to complete the transaction. On the payment page, you will be requested to enter your card number and validate the card in order to proceed. Step 4: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with FAST [SGD]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment", select "FAST" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be provided with a DBS Account No to proceed with the payment. The payment order will expire in 4 hours. Please complete your payment before that happens. Note : The DBS Account No provided can only be used once. A new DBS Account No will be provided for the next order made. Kindly check the DBS Account No first before proceed to payment. Step 4 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Lawson [JPY]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment" under "Japan Cash Payment" category, select "Lawson" then click on Pay Now to proceed. Step 3 : Once clicked, you will be provided with a group of numbers to proceed with the payment at the Lawson store. The guide was also provided at the below of the numbers. Note : The account number provided can only be used once. A new group of numbers will be provided for the next order made. Step 4 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Brazil Banco do brazil [BRL]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Banking", select "Brazil Banco do brazil" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed page for the order created and kindly enter all the required info then click "Enter and Continue Payment". The payment order will expire in 4 hours. Kindly complete your payment before the order expired. Step 4 : Kindly follow the instructions provided to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with MyBank [EUR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Banking", select "Mybank" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed to the MyBank official payment page. Kindly select your bank and fill in your email and surname in the provided space then click "Continui" to proceed. Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.