Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us! Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell.

You must complete verification in accordance with the regulations, and only verified sellers can conduct product sales services.Please feel free to reach out to KALEOZ Support or email us at [email protected] with any further comments, concerns, or suggestions you wish to share.  You may chat with KALEOZ Support for further assistance.

1. Offline Payment Method - Fund Transfer via Internet Banking/ATM/CDM If your funds have been successfully debited from your bank account or cash has been transferred, please save or take a screenshot of the payment receipt as proof. Contact our Kaleoz Support via LiveChat immediately to claim your order payment. All manual transfer payments require contacting our support team to proceed with order collection. 2. Online Payment Method - Credit/Debit Card, Cryptocurrency, E-wallets, etc. If your payment was successfully deducted but your Kaleoz order status under "My Orders" remains unpaid or expired, the possible reasons are: (a) Pre-Authorized Payments (Failed Transactions) Your bank may temporarily hold the payment while waiting for confirmation from the merchant. If our Kaleoz Support confirms the transaction was unsuccessful, the payment should be returned to your account within a few days, depending on your bank’s processing time. (b) Payment Processing Delays Some payments

Here are some potential solutions to get your verification code, depending on your circumstances: Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.

Your items’ descriptions must be relevant and concise according to the item you’re selling. Please make sure that the information provided is correct to prevent any possible misunderstanding or inconvenience to buyers. It is always good to include your online time and downtime according to your local timezone so that the buyer would know when to expect you to deliver the items or respond to their KChat inquiries. Check HERE for seller rules and regulations.

1. I clicked on the wrong payment method during checkout, am I able to cancel or change the payment method?Once you have realized that you selected the wrong payment option, kindly follow three ways below to change the method: (a) You can click on the Back button on your tab and return to the payment selection page. (b) If it's on a pop-up page payment, kindly close the popup page and select the payment method that you want. (c) You may back to your KALEOZ Profile, to "My Orders", then click on the green button "PAY" beside the latest order placement and select a payment method. Rest assured your money won't be deducted since you have not successfully completed the transaction.2. I have paid for my order and realized I chose the wrong method, can I request a refund or cancellation?Kindly Kchat the seller to request a refund for the order, however, the seller has the right to refuse your refund request and deliver your order.  3. If the order is refunded, c

Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,

What is OneCard? OneCard is a prepaid card service operating in the Middle East, enabling users to make online purchases. These prepaid cards by OneCard are accessible for purchase in 13 countries, encompassing Egypt, Saudi Arabia, Kuwait, and the UAE. Follow the steps to pay using OneCard Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "OneCard" from the Prepaid Card/Gift Card category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You'll be directed to the OneCard payment page via Smart2Pay. Kindly enter your Paysafecard code and tick the small box below. Then click on "Pay" to proceed. Step 5: Follow the on-screen instructions to complete the payment. Once the transaction is finished, please allow the payment gateway to redirect you back to our website for the final completion of the transaction. NOTE:

Why is my account suspended? Our Risk Management Team does regular checks and will suspend members, and lock them out of our website. Our system is also equipped with a machine learning algorithmic identity management system that automatically scans and monitors user registration and logins. This is to protect our system from fraudulent users, hackers and accounts taken over by an unauthorized person. The most common reason for accounts to be suspended will be multiple accounts, VPN, different IP address login, and much more. To have a more detailed explanation, you may check it on our KALEOZ user guide under "General FAQ". Account suspended? No worries! Kindly follow the steps below to regain access to your KALEOZ account: Step 1: During login, the page shows "Your account was being suspended". Do stay calm and contact our support team. Step 2: Kindly contact our KALEOZ Support and provide your KALEOZ registered email address for checking. The checking time would be estimated w

Step 1: Log in to your KALEOZ account. From your control panel, go to "My Orders" to view all the orders that you have made.Step 2: Clicking on the Order ID (KXXXXXXX) will let you check the order details. You may also click the Payment ID (PXXXXXXX) to check payment details.

We want to inform you that sellers can choose whether or not to provide a recharge invoice for your orders. It's recommended that you ask the seller about their policy on providing an invoice before placing an order. Clear communication between buyers and sellers ensures a smoother transaction experience. If you have any questions, feel free to contact the seller via KALEOZ Chat. Thank you for your understanding.

Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C

KALEOZ accepts offline banking payments for several currencies. You can choose either manual online banking, ATM transfer, or cash deposit machine to manually deposit into our bank accounts. (I) Payment by Manual Online Banking: Go to your online banking website or App, and transfer the payment amount by using the bank account information shown in the order payment checkout. Kindly key in our support email [email protected] in the recipient email when you make an online banking transfer to our bank account. This allows us to know that you are transferring payment to us. Take a screenshot of your payment receipt or your transaction history for verification purposes. Contact our KALEOZ Support via Kchat to verify and confirm your payment. Once your payment is claimed, the amount will be credited to your KALEOZ account. You may use the balance to pay for the order. Example of the payment receipt:(II) Payment by ATM or Cash Deposit Machine: Create an order, then choose offline payment v

What is Rabbit LINE Pay? Rabbit LINE Pay is a digital wallet that offers users the convenience of making both online and offline payments, transferring money to other LINE users, paying utility bills and motorway tolls, and purchasing cinema tickets. Rabbit serves as an offline payment platform, providing a seamless payment experience for both transit and retail customers. Presently, there are more than 7 million Rabbit Card holders and over 4,000 Rabbit Card readers, predominantly located in the Bangkok Metropolitan Region. Follow the steps to pay using Rabbit LINE Pay Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "Rabbit Line Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You will be taken to the Rabbit LINE Pay page to continue with the payment process. Please log in to your

What is PromptPay? PromptPay is a mobile payment service in Thailand that allows users to make secure and convenient transactions using their mobile phone numbers or National ID numbers. It is an electronic funds transfer system that enables individuals to send and receive money in Thai Baht (THB) using their smartphones or digital devices. PromptPay is widely accepted at various merchants, including retail stores, online platforms, and service providers throughout Thailand. It provides a convenient and cashless payment option for users, promoting digital financial transactions in the country. Follow the steps to pay using PromptPay Bank Transfer Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "PromptPay Bank Transfer" from the Bank Transfer category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You will be tak

What is Pi Pay? Pi Pay is a mobile payment and digital wallet platform in Cambodia. Launched in 2017, it enables users to make payments, transfers, and manage funds via a mobile app. Pi Pay promotes financial inclusion through digital technology, especially in developing countries like Cambodia. Users can link their bank accounts, facilitating transactions like shopping, bill payments, and transfers. It also offers features like mobile top-up and prepaid cards. Pi Pay's presence contributes to Cambodia's digital finance growth, providing a convenient and secure solution for smartphone users without traditional bank accounts. Follow the steps to pay using Pi Pay Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "Pi Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed. Step 4: Fill in your pho

What is TrueMoney E-wallet? TrueMoney E-wallet is a specific version of the TrueMoney E-wallet designed for users in Thailand. It is a digital payment solution that enables individuals to conduct financial transactions using the Thai Baht currency. With TrueMoney E-wallet, users can securely store and manage their Thai Baht funds, make online and offline payments in the local currency, transfer money to other users, pay bills, purchase goods and services, and even withdraw cash from authorized agents, all within the Thai financial ecosystem. It provides a convenient and efficient way for individuals in Thailand to handle their day-to-day financial transactions using their smartphones. Follow the steps to pay using TrueMoney E-wallet Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "TrueMoney E-wallet" from the E-Wallets cat

Users are advised that only ONE KALEOZ account per individual is permissible. The platform strictly prohibits the creation of multiple accounts by the same person. Engaging in such activities will lead to the suspension of all associated accounts. It is crucial to maintain a single active account to ensure compliance with KALEOZ's policies and maintain a fair and secure trading environment. By adhering to this guideline, users contribute to fostering trust and transparency within the community. Should you require any assistance or encounter any issues with your existing account, please reach out to our KALEOZ Support for prompt resolution. We are dedicated to providing a seamless and reliable user experience for all KALEOZ users. Thank you for your cooperation in adhering to our account policy.