Follow these simple steps below to pay with EPS (Netpay) [EUR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Under "Online Banking" category, select "EPS (Netpay)" then click on Pay Now to proceed. Step 3 : Once clicked, kindly enter your bank name, code/ BIC and click on "Weiter zum Bezahlen" to continue. Note: You may key in the first alphabet of your bank, and a list of bank names will be shown, kindly select the one you need. Step 4 : Once selected the bank of your choice, you will be directed to the payment page of the relevant bank. Kindly enter the login information to continue. Step 5 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 6 : After you're redirected back to our website, you may contact the seller to deliver your ord

For any inquiries about this, we advise that you contact the seller through Kchat to check about bonus eligibility before purchasing.

About StripeStripe is a payment gateway that accepts the majority of Credit/Debit cards with a total of 135 currencies. Payments through Stripe are more fast, simple, secure and lower the chance of payment failure without adding operational complexity. In order to protect each transaction, Stripe Payment used best-in-class security tools and practices to maintain a high level of security. Currency SupportedAll currency that is available in KALEOZ is supported for Credit/Debit Card payment via Stripe.Processing FeesRegarding processing fees, kindly check here.Bank Supported via StripeStripe supported the majority of bank debit/credit cards worldwide. What if the card was declined via Stripe during the transaction?During the transaction, if the error is shown during checkout "Your card does not support this type of purchase", kindly contact card issuer support for further assistance.Below is the reason for this error:a) Some debit/credit cards have restrictions on cross-border

To cancel an order after payment, buyers will need to contact the respective seller via KChat to cancel their order. Otherwise, the order will be canceled automatically after 3 days (72 hours).

The rating for sellers is shown on the product page. The seller’s level is indicated by the number of hearts, diamonds, or crowns below the seller’s name. Please refer to the image below to further understand a seller’s tier. A seller’s rating is determined by the number of completed transactions. However, some sellers with lower ratings might just be new users. If they happen to offer an item with desirable pricing, you may consider purchasing from them. Despite a lower seller rating, users can still shop on KALEOZ safely as we offer complete protection from possible frauds or scams.

In cases where your order is canceled due to the seller failing to fulfill an order, you may consider finding another seller that might be selling the same desired item. Alternatively, you can request a refund for your payment under the following circumstances: Found no other seller offering the same item. Other seller offers are selling at a higher-than-expected/unreasonable price. If you encounter any of the above and wish to get your payment refunded, kindly contact our KALEOZ Support for assistance on this matter.Please note the following:1. Refunds may not be possible for certain payment methods such as Cryptocurrency, RazerGold, Neosurf, etc. In such cases, the amount can only be used for a new purchase on KALEOZ.2. When refunding your payment to the original payment method used, the processing fees charged by certain payment merchants (such as Credit Cards) may not be returned.3. KALEOZ shall not be responsible for any handling fee incurred by the payment merchant.

When your order is marked as 'Expired,' it means that the transaction or payment associated with the order was not completed within the designated time frame. All unpaid orders are subject to automatic expiration within 1 hour of creation. This is done to ensure efficient order processing and to make products available for other customers. If you still wish to purchase the items, you can create a new order. Be sure to complete the payment within the specified time frame to avoid expiration. Payment Success with 'Expired' StatusIn case you have successfully made a payment but your order still reflects an 'Expired' status, no need to worry. Please contact Kaleoz support with the payment receipt, and we will assist you promptly.

After a user requests to change their email address/mobile number, KALEOZ requires additional identification before we can proceed. This is intended to safeguard your KALEOZ account from potential financial crime, risks, or fraud. Here is how to proceed: Step 1: Contact the KALEOZ Support via KChat. Step 2: Inform the reason that you want to change your email address/mobile number. Step 3: KALEOZ Support will send a verification code to you.- Change email address: KALEOZ Support will send a verification code to your mobile number- Change mobile number: KALEOZ Support will send a verification code to your email address Step 4: Inform the verification code you received to KALEOZ Support. Step 5: After updating to a new email address/mobile number you need to do:- New email address: reset password before login to your account.- New mobile number: re-verify your mobile number.

Step 1: Login to your KALEOZ account, then go to "My Profile". Step 2: Under User Information, click "Set Mobile Phone".Step 3: Choose your Country/Region and enter a valid phone number. Click "send verification SMS" and wait for the verification code message on your phone.Step 4: Enter the verification code and click "Verify mobile phone number".Step 5: Congrats, you've completed the phone number verification step.Kindly contact our KALEOZ Support for further assistance if you're facing any problems.

You may not be able to access your account due to the following reasons:1. You forgot your login details or it says "Invalid login email or password" when attempting to login.You can reset your password to keep your account secure. 2. Your account is locked due to many failed login attempts. If you can’t remember your password, please contact our KALEOZ Support team for assistance in unlocking your account. Once your account is unlocked, you can reset your password to help keep your account secure.3. You tried to reset the password, but it says "Account was suspended. Please contact KALEOZ Support if this was a mistake"This is just a temporary suspension of your account, you can file a request to a KALEOZ Support officer to unsuspend your account. However, KALEOZ reserves the right to suspend or block access to and use of the services for any offenses and for any length of time.

Follow these simple steps below to pay with Neosurf: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, select "Online Payment" then select "Neosurf" under Prepaid Card/Gift Card category and click on 'Pay Now". Step 3: You will be redirected to the Neosurf checkout page to complete the transaction. You will be given four choices to proceed with the payments. 3 (I): Payment Via Credit Card in Neosurf. You would need to Register/log in Neosurf account to proceed  your payment. 3 (II): Through Cash payment. Once clicked, you will be directed to the nearest Neosurf reseller around you to purchase the Neosurf Card and redeem the pin to complete the transaction. 3 (III): Through Voucher Code. Kindly enter the Neosurf Voucher Code that you purchased, and click "Pay". 4 (IV): Through Neosurf Account directly. Kindly enter your login details and click "Log in and Pay" to finalize your payment. Step 4: On

At KALEOZ, we strive to provide a seamless and efficient buying experience for our customers. However, it is important to note that buyers will not be eligible for a refund or replacement in the event of submitting inaccurate ID details. We want to ensure transparency regarding our policy and the responsibilities of both buyers and sellers in such situations. Buyer Responsibility:- It is the buyer's sole responsibility to provide accurate and correct ID details during the ordering process. We highly recommend double-checking all information before submitting the order to avoid any discrepancies or issues. Seller Obligations:- Sellers on our platform diligently deliver orders or products to the ID provided by the buyer. Once the order is completed and delivered to the specified ID, sellers fulfill their obligations as per the transaction agreement. Therefore, sellers cannot be held responsible for any inaccuracies in the ID information provided by the buyer. Refund and Replacement Po

Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us! Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell.

You must complete verification in accordance with the regulations, and only verified sellers can conduct product sales services.Please feel free to reach out to KALEOZ Support or email us at [email protected] with any further comments, concerns, or suggestions you wish to share.  You may chat with KALEOZ Support for further assistance.

In today's digital age, online security is of utmost importance. With the increasing number of cyber threats, it's crucial to take proactive measures to protect your accounts. This guide is specifically tailored to help you fortify your Kaleoz account and recover it in case of a security breach. By following the steps outlined below, you can regain control of your compromised account and ensure its safety for the future. 1. Tips to secure your email address: Create strong, unique passwords for your email. Mix uppercase and lowercase letters, numbers, and special characters for better security. Review and update your recovery email settings, ensuring only your trusted recovery email is listed. Check for any unfamiliar recovery phone numbers and remove them. Monitor your email for any suspicious activity, such as unrecognized sent or deleted items. Enable two-factor authentication (2FA) on your email account to add extra security layers. 2. Recover Your Kaleoz Account If you suspect

Here are some potential solutions to get your verification code, depending on your circumstances: Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.

Your items’ descriptions must be relevant and concise according to the item you’re selling. Please make sure that the information provided is correct to prevent any possible misunderstanding or inconvenience to buyers. It is always good to include your online time and downtime according to your local timezone so that the buyer would know when to expect you to deliver the items or respond to their KChat inquiries. Check HERE for seller rules and regulations.

What is Vietcombank? Vietcombank is a prominent bank in Vietnam, offering a diverse range of financial services, including retail and corporate banking, and is known for its widespread branch and ATM network across the country. Follow the steps to pay using Vietcombank online banking Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "Vietcombank" from the Online Banking Vietnam category under "Online Banking." Click on "Pay Now" to proceed. Step 4: Once clicked, you will be directed to the Vietcombank payment page. Kindly check on the order amount and proceed with the Vietcombank account login. Enter your card number, cardholder, issued date, and the verification code as shown, then click "Make Payment" to proceed. Step 5: Follow the on-screen instructions to complete the payment. Once the transaction is finished, please allow th