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Uploading delivery proof in the Order Log section
Click on the "Order details" or the order number "KXXXXXX" under the My Sales Orders. Next, click the "Post Comment" option to upload the delivery proof then Post Comment to save it to the Order Log.
How to find Saint Seiya: Legend of Justice Server and User ID?
The first Saint Seiya Themed Vertical Screen Idle RPG, "Saint Seiya: Legend of Justice" brand new version is released! Dubbed by dozens of Japanese top voice actors, Saint Seiya: Legend of Justice will awaken your youth memory, lead you back to the sanctuary, let cosmo burn again! Purchase W-Coins at the lowest price from our trusted KALEOZ sellers to summon and strengthen the Knights to defeat the Sea God Poseidon, and save the goddess Athena! Users only need to provide the User ID and Server. Here is a quick guide to find Saint Seiya: Legend of Justice's User ID and Server Step 1 : Launch the game and choose to log in using Guest ,Facebook or Google. Step 2 : Tap the profile icon in the upper left corner. Step 3: After tap, the User ID and servers will be shown. You may tap on the clipboard icon to copy your User ID.
What shall I do before delivering the orders?
Sellers are recommended to check the order status before delivering. Please ensure the order status is "Waiting delivery". REMINDER: Do check the quantity before delivering.
How do I refund/cancel an order to the buyer?
If the buyer requests for cancellation or there is a mistake on your order listing and you wish to cancel your order, you may click on “Refund to Buyer” to cancel the order.For a seller to refund an order to the buyer, follow these steps: Step 1: Go to your My Sales Orders. Click on the order number "KXXXXXXX" or the "Order details". Step 2: On the "Order details" page, click on "Refund to Buyer". Step 3: Select the appropriate option in the "Refund Reason" list. Step 4: Type in the refund description, then click on "Refund".Notes: Once the order is refunded, the money will be credited to the buyer's KALEOZ Account Balance immediately.  If the buyer request to refund the balance back to their bank, kindly ask the buyer to contact KALEOZ Support for further assistance.
How do I cancel the account deletion request?
These are the steps to cancel your account deletion and restore your account: Step 1: Go to your mailbox and open the "Delete your account" email sent by SEAGM. Step 2: Click on the address link shown in the email. Step 3: Click on the "Cancel Account Deletion" button. Step 4: Click "Yes, I Would Like To Keep It" to restore your account. Step 5: Once revoked successfully, you will be redirected to the KALEOZ website.
Where is my ONE PUNCH MAN: The Strongest UID and SID?
About ONE PUNCH MAN: The Strongest ONE PUNCH MAN: The Strongest is a turn-based mobile RPG, officially authorized by the sensational Japanese anime "ONE PUNCH MAN"! Supervised by Shueisha's production committee, ONE PUNCH MAN: The Strongest has fully restored the world and stories from the original anime! Top up ONE PUNCH MAN: The Strongest coupons from trusted and reputable sellers at KALEOZ.com with an accessible, safe, secure environment and cheapest rates. How to find UID and SID in ONE PUNCH MAN: The Strongest? Step 1. Launch your ONE PUNCH MAN: The Strongest . Step 2. Tap "Mall" in the Main City area, then tap the "Recharge" button. Step 3. In the "Recharge" window you can find UID and SID at the lower left corner.
Prohibition of money laundering
To ensure the safety and compliance of our platform, we are committed to preventing money laundering and other illegal activities. Here are some important points you need to know:Please ensure that your account information is true, accurate, and up to date. If there are any changes to your account information, please update it promptly.If your transactions involve significant amounts, we may require you to provide certain information for KYC (Know Your Customer) verification, such as identification documents, transaction records, etc.Avoid engaging in transactions with unknown or untrusted individuals, and do not use your account for money laundering or any other illegal activities.We continuously monitor transactions and account activities. If we detect any suspicious activity, we may temporarily suspend your account or transactions for further verification or investigation. In serious cases, we reserve the right to permanently freeze your account and the funds within it.
How to find my Role ID for Cloud Song: Saga of Skywalkers?
Cloud Song: Saga of Skywalkers is a role-playing game by VNG Game Publishing. Start your epic adventures now! Players can choose different classes such as archer, mage, swordsman, oracle, or rogue and customize your character according to your preference. Collect pets of all sizes, shapes, abilities and evolve your pets to fight by your side. Join or create a guild to meet other players, make friends, and find your destined partner! Enhance your gaming experience by purchasing Ticket top up to buy in-game packs, diamonds and etc. Purchase your Tickets top up at the lowest price from our trusted KALEOZ sellers. Players only need to provide the Role ID. Check this out on how to find your Role ID and UID: Step 1. Launch your Cloud Song: Saga of Skywalkers mobile game. Step 2. Click on the "Settings" icon located in the bottom right corner of the main screen. Step 3. Your Role ID and UID will be under the "Support" tab.
How do I check the seller last active time?
Step 1: Click on the seller's username to check the seller's profile.Step 2: Seller's last active time will be shown here. "Leave message" means the seller is offline right now.Notes: Kindly place an order from the active seller to avoid long waiting times.
The seller marked my paid order as delivered, but I haven’t received it
You can try reaching out to the seller via Kchat for clarification. If the seller doesn't respond, please click "Request Refund" on the order details page. Should the seller refuse to issue a refund, you may escalate the issue to the KALEOZ Support Team for further investigation. Notes: Note: Buyers have a 72-hour window to dispute an order marked as "Waiting Confirmation." If no action is taken within that period, the order will automatically be marked as successfully delivered. How to Request a Refund for a "Waiting Confirmation" Order: Step 1: Step 1: Go to the "My Orders" page and click on the order number (e.g., KXXXXXXX) to open the order details.Step 2: Click on the "Request Refund" to start the refund process.Step 3: After submitting the refund request, the seller has 24 hours to respond. If there is no response within this timeframe, the system will automatically refund the order to you.Step 4: If the seller rejects your refund request, you may click on "Request KALEOZ Dispu
How long should I keep the delivery proof?
Ideally, you should keep your delivery proof at all times. If you're unable to keep it for more than 3 months, please upload it in the Order Log just in case there is a dispute later on.
FAQs: What should I do if an order has been placed but selected on the wrong payment option?
1. I clicked on the wrong payment method during checkout, am I able to cancel or change the payment method?Once you have realized that you selected the wrong payment option, kindly follow three ways below to change the method: (a) You can click on the Back button on your tab and return to the payment selection page. (b) If it's on a pop-up page payment, kindly close the popup page and select the payment method that you want. (c) You may back to your KALEOZ Profile, to "My Orders", then click on the green button "PAY" beside the latest order placement and select a payment method. Rest assured your money won't be deducted since you have not successfully completed the transaction.2. I have paid for my order and realized I chose the wrong method, can I request a refund or cancellation?Kindly Kchat the seller to request a refund for the order, however, the seller has the right to refuse your refund request and deliver your order.  3. If the order is refunded, c
How do I get the KALEOZ gift card pin that I purchased from SEAGM?
All digital codes purchased in SEAGM will be delivered to your SEAGM account under the "My Cards" section. Step 1: Log in to your SEAGM account, click the user icon, and select My Cards. Step 2: Once clicked, kindly enter your SEAGM account login password to retrieve the code. Then click "Submit". Step 3: Select the order you've just purchased, then tap "Show" and the code/pin will be shown. You will need to copy the code/pin and redeem it to the site you need. If you're not sure how to use the code purchased, you may click on "Activation Guide" below your pins:
How do I set the purchase limit for my listings?
Step 1: Proceed to "My Product".Step 2: Select the listing, then click "Edit item".Step 3: Set the purchase limit.
Why is my account still suspended even though KALEOZ support has removed the suspension?
Our fraud control system might have detected some unusual activities in your account.Once your account suspension has been lifted. Kindly login to your account. If the problem persists, you may try the following:Restart your internet connection point (modem)Only log in using the same device/IPTry to log in using a different web browserDisable your VPN when accessing our website (if using any)Reset your account login password
Am I eligible for the in-game first-time top up bonus?
For any inquiries about this, we advise that you contact the seller through Kchat to check about bonus eligibility before purchasing.
How do KALEOZ protect for buyers?
In what circumstances KALEOZ will cover a buyer's purchase: The buyer didn't receive their order such as products/services as ordered. The buyer received a product/service that is significantly different from its description. How do I get a refund? All sales are final, and refund requests will not be entertained unless any of the above circumstances occur. The buyer shall report the same to KALEOZ within 72 hours upon delivery of the products/services. Upon investigation by KALEOZ, the decision of which shall be conclusive and final, a refund may be processed if the report made is valid and true. The refund shall be made to the buyer within 14 working days depending on the type of payment method you use. KALEOZ does not cover the following: Buyers have validated and confirmed the receipt of the order. Buyer's remorse. Any transactions made outside of KALEOZ online marketplace. Any changes/updates by the Official Game Developer or Game Publisher after delivery is successfully c
Game Account Selling Policy
Introduction Want to sell game accounts for real money? Here is your chance! You can sell your game accounts on KALEOZ safely and efficiently. However, you need to comply with the following Rules & Regulations for selling game accounts. Rules & Regulations The source of the listed game account must be legal, and the seller must be the owner of the account and have full original access rights. The seller must fully transfer the ownership of account access to the buyer when delivering the account. Account registration and login information must be changed to the buyer's details and provide the original registration information. Therefore, the buyer can contact the game publisher and use the original account information to solve the account issue. The seller must upload the delivery proof (screenshot of game account information- login email, password, etc.) immediately in the order log message or Kaleoz live chat system (Kchat) after the seller passes the details to the buyer.
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