Search User Guide
How do I rate a seller?
After delivery is completed, buyers may rate the quality of service provided by the seller. You can also leave a comment or review, which will be shown to other future buyers that view the product.
How to buy Fantasy Town Ruby?
About Garena Fantasy Town
Fantasy Town is a free-to-play farming simulation game, that allows players to build their dream towns as they explore local cultures from around the world.
Top up your Fantasy Town Ruby in KALEOZ with the lowest and most reasonable price. Customer only needs to provide the Player ID and platform name.
How to buy Fantasy Town Ruby?
1. Select the product from the Fantasy Town product page.
2. Fill in your Fantasy Town Player ID and Platform Name.
3. Add to cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your Fantasy Town Ruby delivery.
How to check Fantasy Town Player ID?
1. Log in to the game with your account.
2. Click on the avatar located on the top left corner of the main screen.
3. Your Player ID will be displayed.
Why my seller application has been rejected?
We understand that having your seller application rejected can be frustrating. To help you better understand, here are some common reasons why your seller application might have been rejected.
1. Incomplete or Inaccurate InformationSome of the details you submitted were missing, incorrect, or didn’t match your official documents. For example, if the name on your submitted ID doesn’t exactly match the name in your application, we may not be able to verify your identity.
We advise you to carefully review your application, correct any mistakes, and resubmit the form with accurate and complete information.2. Age Eligibility Requirements for ApplicationApplicants must be 18 years of age or older to be eligible to become a seller on our platform. Any seller applications from individuals under 18 years of age will be rejected.
3. Uploaded Documents Were Invalid or Unreadable
When you submit documents as part of your application, they must be clear, valid, and easy to read. Here are some of t
Where is my Arena Of Valor UID?
Arena Of Valor
Arena Of Valor is a mobile game with MOBA elements. Real-time 5v5 battles against real opponents. Fight to take the enemy’s tower. Full-on 5v5, Human vs. Human battles. To enhance your adventure and compliment your gameplay, you can top up Garena AOV voucher from our list of reputable sellers here at KALEOZ in a safe secure environment and at cheap rates.
How to buy Arena Of Valor Voucher?
1. Select the product from the Arena Of Valor product page.
2. Fill in your Arena Of Valor UID.
3. Add to the cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your Arena Of Valor voucher delivery.
How to check Arena Of Valor UID?
1. Log in to the game with your account.
2. Tap on the setting button located in the top left corner of the main screen.
3. Your UID will be displayed.
How to buy DC Worlds Collide Diamonds?
About DC Worlds Collide
DC Worlds Collide is an idle mobile card game with jaw-dropping visuals, officially licensed by DC. The gameplay includes collecting and training characters from DC Comics, battling your way through the game, and rogue-like RPG-style instance diving! Recruit and Train DC Super Heroes & Super-Villains. Top up your DC Worlds Collide Diamonds in KALEOZ with the lowest and most reasonable price. Customers only need to provide the Player ID and Character name.
How to buy DC Worlds Collide Diamonds?
1. Select the product from the DC Worlds Collide product page.
2. Fill in your DC Worlds Collide Player ID and Character name.
3. Add to cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your DC Worlds Collide Diamonds delivery.
How to check DC Worlds Collide ID?
1. Log in to the game with your account.
2. Click on the avatar located in the top left corner of the main screen.
3. Your Player ID will be d
How do KALEOZ protect for buyers?
In what circumstances KALEOZ will cover a buyer's purchase:
The buyer didn't receive their order such as products/services as ordered.
The buyer received a product/service that is significantly different from its description.
How do I get a refund?
All sales are final, and refund requests will not be entertained unless any of the above circumstances occur.
The buyer shall report the same to KALEOZ within 72 hours upon delivery of the products/services. Upon investigation by KALEOZ, the decision of which shall be conclusive and final, a refund may be processed if the report made is valid and true.
The refund shall be made to the buyer within 14 working days depending on the type of payment method you use.
KALEOZ does not cover the following:
Buyers have validated and confirmed the receipt of the order.
Buyer's remorse.
Any transactions made outside of KALEOZ online marketplace.
Any changes/updates by the Official Game Developer or Game Publisher after delivery is successfully c
5 Tips for KALEOZ sellers
1. Prioritize customer satisfaction- Fast deliveryThe current customer trends expect fast delivery, which means you need to complete orders in the shortest time possible. If you need to rest for a while or take an extended break, you should enable the Close Store feature. This prevents customers from placing orders during your down time and being disappointed by slow delivery times.Learn more: What is the "Close Store" feature?- Friendly replies to buyer queries and requestsProviding customers with great customer service can relate to customers and make first-time buyers become loyal customers. Happy customers buy more, and they are often more willing to spend more money than other customers. The better your customer service, the more likely your customers' price sensitivity will decrease.2. Actively manage your customer feedback- Proactively contact customers to leave positive reviewsDon’t passively wait for customers to review, you should instead go to them. After the product is
How to buy Slam Dunk Mobile Point?
About Slam Dunk Mobile
Slam Dunk Mobile is a Real-Time 3v3 Basketball game adapted from the Japanese Anime – “Slam Dunk”. The production is supervised by Toei Animation and distributed by DeNA. Meet the original characters, watch the original story and those classic scenes.
Top up your Slam Dunk Point in KALEOZ with the lowest and most reasonable price. Customers only needs to provide the Slam Dunk DeNa ID and Platform Name.
How to buy Slam Dunk Point?
1. Select the product from the Slam Dunk product page.
2. Fill in your Slam Dunk DeNa ID and Platform Name.
3. Add to cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your Slam Dunk Point delivery.
How to check Slam Dunk DeNa ID?
1. Log in to the game with your account.
2. Open in-game setting and click User Center.
3. Your DeNa ID will be displayed.
What should I include in my item descriptions?
Your items’ descriptions must be relevant and concise according to the item you’re selling. Please make sure that the information provided is correct to prevent any possible misunderstanding or inconvenience to buyers.
It is always good to include your online time and downtime according to your local timezone so that the buyer would know when to expect you to deliver the items or respond to their KChat inquiries.
Check HERE for seller rules and regulations.
How to request a refund for Stripe Payments (Credit/Debit Card)?
You can request a cancellation or refund of your orders that are paid but non-completed, non-delivered, or non-disputed.
1. Where can I request a refund and what do I need to know?
You can find our KALEOZ Support via KaleozChat to provide your payment information. We will process the refund immediately upon your request. Refunds can be sent back only to the original payment method used in a charge (Bank or Card issuer), and the fees from the original charge aren’t returned. It’s not possible to send a refund to a different destination (e.g., another card or bank account).
Once the refund is initiated, it cannot be cancelled, and the refund takes approximately 5-10 business days depending on the bank. Stripe will send you an email notification once the refund is processed.
2. How do I track my refund?
You can request the Acquirer Reference Number (ARN) from our KALEOZ Support via KaleozChat to track your refund. An ARN is a unique number assigned to a card transaction as it moves thr
How do I respond to a buyer review?
Here's how to reply:
Step 1: Go to "My Sales Orders" and find the order for the review that you want to reply to.
Step 2: Click "Comment".
Step 3: Rate the buyer and enter your response.
Step 4: Click "Post Comment".
Note: You can only reply once to a review, and you can't edit or retract that reply.
FAQs: Credit/Debit card payment attempts failed
1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payments via Stripe. This solution uses AI and machine learning algorithms to determine whether accepting the payment is safe. The payment tends to fail/decline if our system detects a higher risk. 2. My payment goes through on the first order but is declined for the following order. Why was that?Due to circumstances beyond our control, our system tends to let your first credit/debit card payment get passed it much more easily. If you managed to pay your first order but failed to make consecutive payments, we would advise you not to try more than 3 times of payment attempts in a short period of time after being rejected. This is to avoid being blocked by the system after a frequently failed payment. 3. What can I do to increase the chances of payment going through?Kindly verify your phone number and billing address first. Doing so will raise the chance
Why do I got charged more than the total price when I used the Cryptocurrency to pay for the order?
If you've been charged more than the total price when using cryptocurrency to pay for an order, there are a few potential reasons for this:
Network Fees: Cryptocurrency transactions often involve network fees, which are charges for processing and confirming transactions on the blockchain. The fees can vary based on network congestion and the type of cryptocurrency you're using. Sometimes, these fees are not explicitly stated during the checkout process but are deducted from the total amount sent.
Exchange Rate Fluctuations: Cryptocurrency prices are highly volatile and can change rapidly. If there was a delay between the time you initiated the transaction and the time it was confirmed on the blockchain, the exchange rate might have changed, resulting in a slightly different amount being deducted from your wallet.
Conversion Fees: If you're using a cryptocurrency that's different from the one the merchant accepts, your cryptocurrency might be converted to the merchant's preferred curre
How do I identify a good seller?
The rating for sellers is shown on the product page. The seller’s level is indicated by the number of hearts, diamonds, or crowns below the seller’s name. Please refer to the image below to further understand a seller’s tier. A seller’s rating is determined by the number of completed transactions.
However, some sellers with lower ratings might just be new users. If they happen to offer an item with desirable pricing, you may consider purchasing from them. Despite a lower seller rating, users can still shop on KALEOZ safely as we offer complete protection from possible frauds or scams.
Stay Alert: Avoid Impersonation Scams
We have received reports of social media accounts pretending to be KALEOZ. To maintain a safe trading environment, we urge all users to be cautious of impersonation scams occurring outside our platform.
What’s the Risk?
Scammers may create fake profiles or pages claiming to represent our platform. Their goal is to mislead users into:
- Sharing sensitive account or personal information
- Making payments or trades outside our official website
- Clicking on malicious links or downloading harmful files
Such actions can lead to financial loss, identity theft, and compromised account access
Our Commitment to Safety
- We do not use third-party agents or intermediaries
- All transactions and communication must occur only on our official platform
- Any request for payment or trade outside our system is fraudulent
If you receive messages from individuals claiming to be our representatives outside the platform, DO NOT engage. Report them to our support team immediately.
Tips to Stay Safe
- Inte
Fortify Your Kaleoz Account: Essential Security Tips
In today's digital age, online security is of utmost importance. With the increasing number of cyber threats, it's crucial to take proactive measures to protect your accounts. This guide is specifically tailored to help you fortify your Kaleoz account and recover it in case of a security breach. By following the steps outlined below, you can regain control of your compromised account and ensure its safety for the future.
1. Tips to secure your email address:
Create strong, unique passwords for your email. Mix uppercase and lowercase letters, numbers, and special characters for better security.
Review and update your recovery email settings, ensuring only your trusted recovery email is listed.
Check for any unfamiliar recovery phone numbers and remove them.
Monitor your email for any suspicious activity, such as unrecognized sent or deleted items.
Enable two-factor authentication (2FA) on your email account to add extra security layers.
2. Recover Your Kaleoz Account
If you suspect
How do I change my KALEOZ account language?
KALEOZ user could change their account language based on their preference. Here are the steps for changing your account language.Step 1: Log in to your KALEOZ account.Step 2: Click on your username for the dropdown. Select "My Profile".Step 3: From the Language & Currency section, click "Edit".Step 4: Select the desired language, then click "Save".
How to find my Kumu Live User ID?
Kumu Live is a pinoy community platform where you can just hang out, explore the many livestreams the Kumunity has to offer, meet and chat with fellow Filipinos all around the world. Join the coolest Pinoy live streaming community!
Enhance your interactive experience by purchasing Kumu Coins to buy virtual gifts for your favorite live streamers. Purchase your Kumu Coins at the lowest price from our trusted KALEOZ sellers. Users only need to provide the Kumu User ID (Kumu Username).
Check this out on how to find your Kumu Live User ID:
Step 1. Launch your Kumu Live app.
Step 2. Your User ID is located right above your profile pic.
Step 3. You may double confirm your User ID by clicking on "Edit Profile", your Username was your Kumu User ID.