Search User Guide
Why do I have to submit a selfie with ID card for seller verification?
You must complete verification in accordance with the regulations, and only verified sellers can conduct product sales services.Please feel free to reach out to KALEOZ Support or email us at [email protected] with any further comments, concerns, or suggestions you wish to share. You may chat with KALEOZ Support for further assistance.
How to find Phantasy Star Online 2 New Genesis Player ID?
Create your own infinitely unique character with powerful customization tools and embark on an adventure without end! Dash and glide across a vast open world with up to 32 other players and explore tons of new features to find new and exciting experiences.
Purchase your AC Exchange Ticket at the lowest price from our trusted KALEOZ sellers to purchase items at the AC Shop and AC Scratch Tickets to strengthen your character. Users only need to provide the Player ID.
Here is a quick guide to find Phantasy Star Online 2 New Genesis Player ID
Step 1 : Open the Main Menu and select "Personal".
Step 2 : Open "Character Info".
Step 3: Place the cursor over "Stat Information" to view your Player ID displayed in "Basic Information".
How to buy Slam Dunk Mobile Point?
About Slam Dunk Mobile
Slam Dunk Mobile is a Real-Time 3v3 Basketball game adapted from the Japanese Anime – “Slam Dunk”. The production is supervised by Toei Animation and distributed by DeNA. Meet the original characters, watch the original story and those classic scenes.
Top up your Slam Dunk Point in KALEOZ with the lowest and most reasonable price. Customers only needs to provide the Slam Dunk DeNa ID and Platform Name.
How to buy Slam Dunk Point?
1. Select the product from the Slam Dunk product page.
2. Fill in your Slam Dunk DeNa ID and Platform Name.
3. Add to cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your Slam Dunk Point delivery.
How to check Slam Dunk DeNa ID?
1. Log in to the game with your account.
2. Open in-game setting and click User Center.
3. Your DeNa ID will be displayed.
How do I respond to a buyer review?
Here's how to reply:
Step 1: Go to "My Sales Orders" and find the order for the review that you want to reply to.
Step 2: Click "Comment".
Step 3: Rate the buyer and enter your response.
Step 4: Click "Post Comment".
Note: You can only reply once to a review, and you can't edit or retract that reply.
Alchemy Stars - What are the uses of Lumocrystals?
Lumocrystal is one of the main currencies in the Alchemy Stars, and if used properly, it will be very powerful. Lumocrystals are primarily obtained through recharge; therefore, if you want to get these crystals, you must buy them with real money. There is no limit to the number of Lumocrystals in this game so that you can buy them at will according to your needs. The good news is that the player who buys Lumocrystals for the first time will get twice as many crystals, which means that if you buy 500 Lumocrystals, you will get 1000 Lumocrystals in the game. However, many players do not know the uses of these crystals. So let's take a look at how to use Lumocrystals in Alchemy Stars:> Use Lumocystals to buy limited outfits1. Go to the game store.2. Click on the "Outfit" tab, and then you will find a list of limited outfits, along with their prices.3. Select the outfit you want and pay for it by Lumocystal.> Use Lumocystals to exchange for LumamberLumamber is another main currency
How do I rate a seller?
After delivery is completed, buyers may rate the quality of service provided by the seller. You can also leave a comment or review, which will be shown to other future buyers that view the product.
FAQs: Credit/Debit card payment attempts failed
1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payments via Stripe. This solution uses AI and machine learning algorithms to determine whether accepting the payment is safe. The payment tends to fail/decline if our system detects a higher risk. 2. My payment goes through on the first order but is declined for the following order. Why was that?Due to circumstances beyond our control, our system tends to let your first credit/debit card payment get passed it much more easily. If you managed to pay your first order but failed to make consecutive payments, we would advise you not to try more than 3 times of payment attempts in a short period of time after being rejected. This is to avoid being blocked by the system after a frequently failed payment. 3. What can I do to increase the chances of payment going through?Kindly verify your phone number and billing address first. Doing so will raise the chance
How to request a refund for Stripe Payments (Credit/Debit Card)?
You can request a cancellation or refund for orders that have been paid for but are not completed, delivered, or disputed.
1. Where can I request a refund and what do I need to know?
You can contact our KALEOZ Support via KaleozChat to provide your payment information. We will process the refund immediately upon your request. Refunds can only be sent back to the original payment method used for the transaction (bank account or card issuer). Fees associated with the original charge are non-refundable. Refunds cannot be sent to a different destination, such as another card or bank account.
Once the refund has been initiated, it cannot be cancelled. Refunds typically take approximately 5–10 business days to be credited, depending on your bank. Stripe will send you an email notification once the refund has been processed.
2. How do I track my refund?
You can request the Acquirer Reference Number (ARN) from our KALEOZ Support team via KaleozChat to track your refund. An ARN is a unique n
How to find my Kumu Live User ID?
Kumu Live is a pinoy community platform where you can just hang out, explore the many livestreams the Kumunity has to offer, meet and chat with fellow Filipinos all around the world. Join the coolest Pinoy live streaming community!
Enhance your interactive experience by purchasing Kumu Coins to buy virtual gifts for your favorite live streamers. Purchase your Kumu Coins at the lowest price from our trusted KALEOZ sellers. Users only need to provide the Kumu User ID (Kumu Username).
Check this out on how to find your Kumu Live User ID:
Step 1. Launch your Kumu Live app.
Step 2. Your User ID is located right above your profile pic.
Step 3. You may double confirm your User ID by clicking on "Edit Profile", your Username was your Kumu User ID.
What should I include in my item descriptions?
Your items’ descriptions must be relevant and concise according to the item you’re selling. Please make sure that the information provided is correct to prevent any possible misunderstanding or inconvenience to buyers.
It is always good to include your online time and downtime according to your local timezone so that the buyer would know when to expect you to deliver the items or respond to their KChat inquiries.
Check HERE for seller rules and regulations.
Stay Alert: Avoid Impersonation Scams
We have received reports of social media accounts pretending to be KALEOZ. To maintain a safe trading environment, we urge all users to be cautious of impersonation scams occurring outside our platform.
What’s the Risk?
Scammers may create fake profiles or pages claiming to represent our platform. Their goal is to mislead users into:
- Sharing sensitive account or personal information
- Making payments or trades outside our official website
- Clicking on malicious links or downloading harmful files
Such actions can lead to financial loss, identity theft, and compromised account access
Our Commitment to Safety
- We do not use third-party agents or intermediaries
- All transactions and communication must occur only on our official platform
- Any request for payment or trade outside our system is fraudulent
If you receive messages from individuals claiming to be our representatives outside the platform, DO NOT engage. Report them to our support team immediately.
Tips to Stay Safe
- Inte
Becoming a trusted and reputable seller
To gain the trust and confidence of your buyers, here are the key practices every seller should follow.
1. Deliver Fast and Consistently
Process orders as quickly as possible.
Clearly state your expected delivery time.
Inform customers immediately if delays occur.
Note: Customers often judge top-up sellers primarily on speed and reliability.
2. Deliver What You Promise
Accurately describe your products or services.
Use clear photos and honest listings.
Meet promised delivery timelines.
3. Maintain Professional Communication
Confirm order details before processing.
Send proof of completion after delivery.
Remain respectful, even if customers are impatient.
Keep buyers updated when issues occur.
4. Build a Positive Track Record
Encourage satisfied customers to leave reviews.
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Gift Cards Terms and Conditions
The following Gift Card Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to all Gift Cards (collectively, “Digital Goods”) that are purchased from KALEOZ. By purchasing, accepting, or using Digital Goods, you acknowledge and accept the terms and conditions of this Agreement. If you do not agree with this Agreement, do not purchase, accept, or use the Digital Goods.1. General1.1 By using a gift card(s) purchased from KALEOZ (referred to as the “Digital Goods”), you agree to abide by these terms and conditions (the “Digital Goods Terms”) in addition to the User Agreement for the Kaleoz.com website, which is incorporated herein by reference.1.2 In the event of any conflict between the Digital Goods Terms and the User Agreement, the provisions of the Digital Goods Terms will prevail.1.3 You should check the product description of the Digital Good for any specific terms, conditions, and expiry dates set by the Seller or merchant which KALEOZ will not assu
Close Store Feature
If you're taking a break or are temporarily unable to accept orders, you can use the Close Store feature.
This feature allows you to temporarily close your KALEOZ store without affecting your account data or seller status.
While your store is closed:
All of your product listings will become inactive.
Buyers will not be able to place new orders.
You can still log in and access your KALEOZ account as usual.
You can choose one of the following options:
Manually open or close your store.
Schedule your store to open and close automatically based on your business hours.
Option 1: Manually Open or Close Your Store
Step 1
Log in to your KALEOZ account and go to My Product.
Step 2
Click Close Store to temporarily close your store.
Step 3
When you're ready to resume selling, click Open Store at any time.
Option 2: Schedule Your Store Hours
Step 1
Enable Schedule Store Hours.
Step 2
Set your business operating hours (UTC+08:00) and click Save.
How to link your social media accounts to KALEOZ?
Follow these simple steps below to link your social media accounts:
Step 1: Go to SEAGM website.
Step 2: Click the icon here and sign in with your email and password.
Step 3: After login, click on My Account.
Step 4: Then click on "Edit".
Step 5: Click on Social Media Account.
Step 6: You may choose the social media account that you wish to link.
Note: You may also create a KALEOZ account using your social media accounts.
How do I check my order details?
Step 1: Login to your KALEOZ account. Mouse over your username to see your user panel then go to "My Orders".Step 2: You will see a list of all orders made. Find the order you wish to check and click on the order number (eg: KXXXXXXX).
Step 3: Your order information will be displayed. Check the image below for an example.
How to check The Legend of Neverland Character ID?
The Legend of Neverland is a role-playing game developed by GameArk Global and officially launched at the very beginning of July. Let's get this game from App Store & Google Play. Besides, players can explore the Cabala World by choosing the suitable classes such as Swordsman, Ranger, Scholar, Craftsman and each with unique skill trees to help you on your adventure.
Cabala crystals are the in-game currency for The Legend of Neverland. You may place order with our trustable sellers to top-up the Cabala Crystals and Daily Package to enchance your gaming experiences.
How to buy The Legend of Neverland Cabala Crystal & Package?
Select the Cabala Crystal or Package from The Legend of Neverland product page.
Enter your Character ID and Character Name.
Add to cart and proceed to the payment page.
Once payment is made, notify the seller via KChat and wait for your Cabala Crystals/Package to be delivered.
How to check The Legend of Neverland Character ID?
Login to your The Legend of
How do I verify my phone number?
Step 1: Login to your KALEOZ account, then go to "My Profile".
Step 2: Under User Information, click "Set Mobile Phone".Step 3: Choose your Country/Region and enter a valid phone number. Click "send verification SMS" and wait for the verification code message on your phone.Step 4: Enter the verification code and click "Verify mobile phone number".Step 5: Congrats, you've completed the phone number verification step.Kindly contact our KALEOZ Support for further assistance if you're facing any problems.