You can try reaching out to the seller via Kchat for order fulfillment. If the seller doesn't respond, please click "Request Refund" on the order details page. Should the seller refuse to issue a refund, you may escalate the issue to the KALEOZ Support Team for further investigation. Notes: Buyers have a 72-hour window to dispute an order marked as "Waiting Confirmation." If no action is taken within that period, the order will automatically be marked as successfully delivered. How to Request a Refund for a "Waiting Confirmation" Order: Step 1: Go to the "My Orders" page and click on the order number (e.g., KXXXXXXX) to open the order details.Step 2: Initiate the refund process by clicking on "Request Refund".Step 3: Select your refund reason and provide additional details about your refund request in the "Refund Description" field, then click "Submit Refund Request". Step 4: After submitting the refund request, the seller has 24 hours to respond. If there is no respon

Step 1: Go to "My Orders" after logging in to your KALEOZ account.Step 2: Choose the order status you wish to see. Step 3: Click the Order ID KXXXXXXX to see more details of the specific order. Order status might be shown as below: Waiting Payment - Orders awaiting payment. Unpaid orders will expire after 1 hour if no payment is made. Waiting Delivery - Orders that have been paid for and awaiting delivery from the seller. Waiting Confirmation - Orders that have been delivered by the seller and awaiting confirmation from the buyer. Refunding - Orders that have been canceled. Any payments made are returned to your KALEOZ balance. Deleted - Orders that have been deleted by the user.Expired - Unpaid orders that have expired after the 1-hour period.

Users are allowed to update their profile data HERE. Click “Edit” to modify the details and then “Save” once you’re done.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payments via Stripe. This solution uses AI and machine learning algorithms to determine whether accepting the payment is safe. The payment tends to fail/decline if our system detects a higher risk. 2. My payment goes through on the first order but is declined for the following order. Why was that?Due to circumstances beyond our control, our system tends to let your first credit/debit card payment get passed it much more easily.  If you managed to pay your first order but failed to make consecutive payments, we would advise you not to try more than 3 times of payment attempts in a short period of time after being rejected. This is to avoid being blocked by the system after a frequently failed payment. 3. What can I do to increase the chances of payment going through?Kindly verify your phone number and billing address first. Doing so will raise the chance

KALEOZ Buyer Protection KALEOZ aims to provide a safe and reliable marketplace for buyers. In certain circumstances, buyers may be eligible for protection when an order is not received as described or when there is a significant issue with the purchased product or service. When Is a Buyer's Purchase Covered by KALEOZ? Order not received: The buyer did not receive the product or service as ordered. Product or service significantly differs from the listing: The buyer received a product or service that is significantly different from the description provided in the listing.

If you were charged more than the merchant's total price when using a credit/debit card to pay for an order, there could be several reasons for this discrepancy. Here are some common explanations: Foreign Transaction Fees: If you made a purchase in a currency different from your card's native currency, your bank might charge a foreign transaction fee. This fee is usually a percentage of the transaction amount. Bank Fees: Some banks may charge fees for specific types of transactions or for using certain types of cards. Review your bank's fee schedule for more information. To resolve the issue, you should take the following steps: Check Transaction Details: Review the details of the transaction, including any email receipts or confirmation pages, to understand the charges better. Contact the Merchant: Reach out to us directly to inquire about the charges and seek clarification. Contact Your Bank: If the issue persists, contact your bank to discuss the charges and ask for an explanat

Step 1: Login to your account at SEAGM and go to "My Profile". Step 2: Click on the disconnect icon to unlink your SNS account. Step 3: Re-login to your account on KALEOZ with the registered email address. Alternatively, you may contact KALEOZ Support for further assistance.

Step 1: Login to your KALEOZ account, then go to "My Profile". Step 2: Under User Information, click "Set Mobile Phone".Step 3: Choose your Country/Region and enter a valid phone number. Click "send verification SMS" and wait for the verification code message on your phone.Step 4: Enter the verification code and click "Verify mobile phone number".Step 5: Congrats, you've completed the phone number verification step.Kindly contact our KALEOZ Support for further assistance if you're facing any problems.

You may not be able to access your account due to the following reasons:1. You forgot your login details or it says "Invalid login email or password" when attempting to login.You can reset your password to keep your account secure. 2. Your account is locked due to many failed login attempts. If you can’t remember your password, please contact our KALEOZ Support team for assistance in unlocking your account. Once your account is unlocked, you can reset your password to help keep your account secure.3. You tried to reset the password, but it says "Account was suspended. Please contact KALEOZ Support if this was a mistake"This is just a temporary suspension of your account, you can file a request to a KALEOZ Support officer to unsuspend your account. However, KALEOZ reserves the right to suspend or block access to and use of the services for any offenses and for any length of time.

For any inquiries about this, we advise that you contact the seller through Kchat to check about bonus eligibility before purchasing.

Kaleoz Account Security & Recovery Guide Protect your account and recover it safely in the event of a security breach. In today's digital age, online security is more important than ever. With the increasing number of cyber threats, it is important to take proactive measures to protect your accounts. This guide is designed to help you strengthen the security of your Kaleoz account and recover it in the event of a security breach. 1. Tips to Secure Your Email Address Since your email address may be used to access or recover your Kaleoz account, securing your email account is an important first step. Email Security Checklist Create a strong and unique password Use a combination of uppercase and lowercase letters, numbers, and

1. Offline Payment Method - Fund Transfer via Internet Banking/ATM/CDM If your funds have been successfully debited from your bank account or cash has been transferred, please save or take a screenshot of the payment receipt as proof. Contact our Kaleoz Support via LiveChat immediately to claim your order payment. All manual transfer payments require contacting our support team to proceed with order collection. 2. Online Payment Method - Credit/Debit Card, Cryptocurrency, E-wallets, etc. If your payment was successfully deducted but your Kaleoz order status under "My Orders" remains unpaid or expired, the possible reasons are: (a) Pre-Authorized Payments (Failed Transactions) Your bank may temporarily hold the payment while waiting for confirmation from the merchant. If our Kaleoz Support confirms the transaction was unsuccessful, the payment should be returned to your account within a few days, depending on your bank’s processing time. (b) Payment Processing Delays Some payments

You can request a cancellation or refund for orders that have been paid for but are not completed, delivered, or disputed. 1. Where can I request a refund and what do I need to know? You can contact our KALEOZ Support via KaleozChat to provide your payment information. We will process the refund immediately upon your request. Refunds can only be sent back to the original payment method used for the transaction (bank account or card issuer). Fees associated with the original charge are non-refundable. Refunds cannot be sent to a different destination, such as another card or bank account. Once the refund has been initiated, it cannot be cancelled. Refunds typically take approximately 5–10 business days to be credited, depending on your bank. Stripe will send you an email notification once the refund has been processed. 2. How do I track my refund? You can request the Acquirer Reference Number (ARN) from our KALEOZ Support team via KaleozChat to track your refund. An ARN is a unique n

Why is my account suspended? Our Risk Management Team does regular checks and will suspend members, and lock them out of our website. Our system is also equipped with a machine learning algorithmic identity management system that automatically scans and monitors user registration and logins. This is to protect our system from fraudulent users, hackers and accounts taken over by an unauthorized person. The most common reason for accounts to be suspended will be multiple accounts, VPN, different IP address login, and much more. To have a more detailed explanation, you may check it on our KALEOZ user guide under "General FAQ". Account suspended? No worries! Kindly follow the steps below to regain access to your KALEOZ account: Step 1: During login, the page shows "Your account was being suspended". Do stay calm and contact our support team. Step 2: Kindly contact our KALEOZ Support and provide your KALEOZ registered email address for checking. The checking time would be estimated w

What is OneCard? OneCard is a prepaid card service operating in the Middle East, enabling users to make online purchases. These prepaid cards by OneCard are accessible for purchase in 13 countries, encompassing Egypt, Saudi Arabia, Kuwait, and the UAE. Follow the steps to pay using OneCard Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "OneCard" from the Prepaid Card/Gift Card category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You'll be directed to the OneCard payment page via Smart2Pay. Kindly enter your Paysafecard code and tick the small box below. Then click on "Pay" to proceed. Step 5: Follow the on-screen instructions to complete the payment. Once the transaction is finished, please allow the payment gateway to redirect you back to our website for the final completion of the transaction. NOTE:

Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,

Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us! Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell.

Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C