Search User Guide
KALEOZ Gift Card FAQ
What is a KALEOZ Gift Card?
Kaleoz gift card is a digital gift card that can be used to purchase game top-ups and other digital goods and services from Kaleoz Marketplace. Kaleoz Gift Cards are available in a variety of denominations and can be purchased using various payment methods, including credit cards, debit cards and other e-wallets. To use a Kaleoz gift card, users need to purchase the corresponding Kaleoz gift card based on the currency registered in their account.
Where can I buy KALEOZ Gift Cards?
Kindly click HERE.
Will KALEOZ Gift Card PINs expire?
Yes. KALEOZ Gift Card codes are valid for two (2) years from the date of purchase. Be sure to redeem it before it expires!
Can I refund the balance from a KALEOZ Gift Card?
No. The balance is non-refundable & non-transferable.
How do I redeem a KALEOZ Gift Card PIN?
Step 1: Login to your KALEOZ Account and proceed to "My Account".
Step 2: Click on "Top Up Account Balance".
Step 3: Click on "KALEOZ Gift Ca
Premium Seller Programme
KALEOZ Premium Seller Programme
The KALEOZ Premium Seller Programme recognizes sellers who consistently demonstrate excellent sales performance and outstanding customer service.
Approved sellers will receive a Premium Seller badge displayed on their store and product listings, helping buyers identify trusted and reputable sellers.
Premium Seller Benefits
Premium Seller badge displayed on your store and product listings.
Improved product visibility and shop exposure.
Greater buyer confidence and potentially higher conversion rates.
Exclusive access to selected products and categories available only to Premium Sellers.
Maintaining Your Premium Seller Status
Premium Seller status is reviewed on a monthly basis.
If you no longer meet the required performance standards, your Premium Seller badge may be temporarily revoked until all eligibility requirements are met again.
To continue enjoying the programme benefits, you must consistently maintain your seller pe
FAQs: KALEOZ Account Identity Verification
Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C
Seller Rules and Regulations
By registering as a Seller and using the KALEOZ platform, you agree to comply with these Seller Rules and Regulations, the Seller Fee Schedule, all applicable KALEOZ policies, and all applicable laws and regulations.
KALEOZ may update these rules from time to time. Continued use of the platform after updates means you accept the revised rules.
1. Delivery & Fulfilment Responsibilities
Sellers must fulfil orders within the stated delivery timeframe and using the delivery method specified in the item listing.
Failure to meet delivery requirements may result in appropriate action by KALEOZ after considering the circumstances of the case, including the reason for the delay, the impact on Buyers, and the Seller’s fulfilment history.
2. Proof of Delivery
Sellers