Search User Guide
Can I request for KALEOZ to make a new game listing if I can't find it on the website?
Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us!
Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell.
FAQs: KALEOZ Account Identity Verification
Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C
Can I request the seller to provide the recharge invoice?
Yes. You may request one from the seller, but invoice availability depends on the seller. Please contact the seller via Kchat before placing your order to confirm.
How do I refund/cancel an order to the buyer?
If the buyer requests for cancellation or there is a mistake on your order listing and you wish to cancel your order, you may click on “Refund to Buyer” to cancel the order.For a seller to refund an order to the buyer, follow these steps:
Step 1: Go to your My Sales Orders. Click on the order number "KXXXXXXX" or the "Order details".
Step 2: On the "Order details" page, click on "Refund to Buyer".
Step 3: Select the appropriate option in the "Refund Reason" list.
Step 4: Type in the refund description, then click on "Refund".Notes: Once the order is refunded, the money will be credited to the buyer's KALEOZ Account Balance immediately. If the buyer request to refund the balance back to their bank, kindly ask the buyer to contact KALEOZ Support for further assistance.
I did not get any SMS verification codes when processing payment. What can I do?
Here are some potential solutions to get your verification code, depending on your circumstances:
Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.
How to pay using Rabbit Line Pay (THB) in KALEOZ?
What is Rabbit LINE Pay?
Rabbit LINE Pay is a digital wallet that offers users the convenience of making both online and offline payments, transferring money to other LINE users, paying utility bills and motorway tolls, and purchasing cinema tickets. Rabbit serves as an offline payment platform, providing a seamless payment experience for both transit and retail customers. Presently, there are more than 7 million Rabbit Card holders and over 4,000 Rabbit Card readers, predominantly located in the Bangkok Metropolitan Region.
Follow the steps to pay using Rabbit LINE Pay
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "Rabbit Line Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You will be taken to the Rabbit LINE Pay page to continue with the payment process. Please log in to your
How to pay using PromptPay Bank Transfer (THB) in KALEOZ?
What is PromptPay?
PromptPay is a mobile payment service in Thailand that allows users to make secure and convenient transactions using their mobile phone numbers or National ID numbers. It is an electronic funds transfer system that enables individuals to send and receive money in Thai Baht (THB) using their smartphones or digital devices. PromptPay is widely accepted at various merchants, including retail stores, online platforms, and service providers throughout Thailand. It provides a convenient and cashless payment option for users, promoting digital financial transactions in the country.
Follow the steps to pay using PromptPay Bank Transfer
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "PromptPay Bank Transfer" from the Bank Transfer category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You will be tak
How to pay using Pi Pay [USD] in KALEOZ?
What is Pi Pay?
Pi Pay is a mobile payment and digital wallet platform in Cambodia. Launched in 2017, it enables users to make payments, transfers, and manage funds via a mobile app. Pi Pay promotes financial inclusion through digital technology, especially in developing countries like Cambodia. Users can link their bank accounts, facilitating transactions like shopping, bill payments, and transfers. It also offers features like mobile top-up and prepaid cards. Pi Pay's presence contributes to Cambodia's digital finance growth, providing a convenient and secure solution for smartphone users without traditional bank accounts.
Follow the steps to pay using Pi Pay
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "Pi Pay" from the E-Wallets category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: Fill in your pho
How to pay using TrueMoney E-wallet (THB) in KALEOZ?
What is TrueMoney E-wallet?
TrueMoney E-wallet is a specific version of the TrueMoney E-wallet designed for users in Thailand. It is a digital payment solution that enables individuals to conduct financial transactions using the Thai Baht currency. With TrueMoney E-wallet, users can securely store and manage their Thai Baht funds, make online and offline payments in the local currency, transfer money to other users, pay bills, purchase goods and services, and even withdraw cash from authorized agents, all within the Thai financial ecosystem. It provides a convenient and efficient way for individuals in Thailand to handle their day-to-day financial transactions using their smartphones.
Follow the steps to pay using TrueMoney E-wallet
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "TrueMoney E-wallet" from the E-Wallets cat
How do I make a purchase on KALEOZ?
1. Choose your game
Sign in to KALEOZ or register a SEAGM ID on www.seagm.com. Choose the game you wish to browse by going to the BUY page or searching it directly from the search box.
2. Choose your item
Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”.
3. Complete checkout
Check the items in your shopping cart and then click “Checkout” to make payment.
4. Receive Items
Contact the seller via KChat to notify them of your order and wait for your item delivery.
I paid for my order. What should I do now?
After paying for your order, you should contact the respective seller on KChat to proceed with your order. You can click on the chatbox to start chatting with the seller. Additional info: A BLUE dialogue box means that the seller is online, a GREY dialogue box means that they are offline.Please note that in some cases the seller might not be able to respond to you immediately due to various reasons. We advise checking for the seller's availability before placing an order by contacting the seller.
Account Not Allowed to Make Purchases
If you see an error message stating that your account is not allowed
to make purchases, it means that your account may have been
temporarily restricted from making new purchases.
This restriction may be applied as part of KALEOZ's security checks,
account verification process, or to protect the account from unusual
or potentially risky activity.
What Does "Your Account Is Not Allowed to Make Purchases" Mean?
If you see the system message
"Your account is not allowed to make purchases,"
your account has been temporarily restricted from making purchases.
This restriction is generally related to security checks,
verification requirements, or unusual activity
How to buy Hay Day Diamonds in KALEOZ?
Hay Day is a freemium mobile farming game developed and published by Supercell. It is available for iOS and Android platforms. It is a farming simulator where you can plant crops and trees, raise animals, sell products, compete in derbies, and much more.
How to buy Hay Day Diamonds in KALEOZ?
Select the diamond denomination.
Choose the package and enter your Hay Day Player TAG.
Then select your payment method.
Once payment is made, kindly contact the seller to deliver your order.
Where to find Player TAG?
Tap the 'Friend List' icon on the bottom right.
Then tap the 'Book' icon on the left side of the list.
Player TAG is shown under the search bar.
Follow the simple steps guide picture below:
Seller Rules and Regulations
By registering as a Seller and using the KALEOZ platform, you agree to comply with these Seller Rules and Regulations, the Seller Fee Schedule, all applicable KALEOZ policies, and all applicable laws and regulations.
KALEOZ may update these rules from time to time. Continued use of the platform after updates means you accept the revised rules.
1. Delivery & Fulfilment Responsibilities
Sellers must fulfil orders within the stated delivery timeframe and using the delivery method specified in the item listing.
Failure to meet delivery requirements may result in appropriate action by KALEOZ after considering the circumstances of the case, including the reason for the delay, the impact on Buyers, and the Seller’s fulfilment history.
2. Proof of Delivery
Sellers
How to pay using iDEAL [EUR] in KALEOZ?
Follow these simple steps below to pay with iDEAL [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Under "Online Banking" category, select "iDEAL [of your choices]" then click on Pay Now to proceed.
Step 3 : Kindly follow the on-screen instructions to complete the whole transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 4 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using KakaoPay [KRW] in KALEOZ?
Follow these simple steps below to pay with KakaoPay [KRW]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under E-wallets category, select "KakaoPay" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed to the Rapyd KaKaoPay page. Kindly follow the instructions provided to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 4 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to find PUBG: New State Mobile Account ID?
About PUBG: New State MobileNew State Mobile is the newest title by PUBG Studio, the creators of PLAYERUNKNOWN'S BATTLEGROUNDS. With the next-generation mobile graphics, PUBG: New State Mobile delivers the full battle royale experience straight into players' hands. In PUBG: New State Mobile, 100 players will fight with various weapons and strategies until only one party remains. Utilize gear, vehicles, and consumables to survive the shrinking battleground to become the "last man standing". Top up PUBG: New State Mobile NC from trusted and reputable sellers at KALEOZ.com accessible, safe, secure environment and cheapest rates.How to buy PUBG: New State Mobile NC? Select the amount of NC you want to purchase. Check the items in your shopping cart and then click “Pay now” to make payment. After payment, contact the seller via KChat to notify them and wait for your item delivery.How to find PUBG: New State Mobile Account ID? Click "More" in the top right corner, then click "Settings". Here
How to check Arena Mania: Magic Heroes User ID?
About Arena Mania: Magic Heroes CCGArena Mania: Magic Heroes CCG is a role-playing MMO game. Players can set up their own teams, sign contracts with various heroes through the function of the Hero Summon, and can cultivate heroes and protagonists themselves. Enjoy all the Placement System and Adventure Play Methods in Arena Mania: Over hundreds of Chapter, Trial Tower, Dungeon, and Challenge specialized Bosses to obtain daily game resources for cultivation. Install NOW and play the best RPG game today! To enhance your adventure and compliment your gameplay, you can buy Arena Mania: Magic Heroes CCG reload services from our list of reputable sellers here at Kaleoz.com in a safe secure environment and at cheap rates.How to check Arena Mania: Magic Heroes User ID?Use your account to log in to the game.Your login account is your User ID. ([email protected], google+xxx, etc.)Notes:If you are one-click login user, please contact the game customer service to find your User ID.