Sellers must deliver within the stipulated delivery speed time using the delivery method stated in the listed item's description. Sellers must capture screenshots both before and after each trade or record a video as evidence of delivery. The delivery evidence can be shared on the Order Details page in the Order Log section. For video evidence, you may email it to [email protected] with the subject of "Video Recording of Order KXXXXXXX." All communication and correspondences must go through KALEOZ.com using the Order Log messaging system and/or the KChat live chat system. Sellers may not use KALEOZ to provide offsite or personal offers:: ALL ITEM listings cannot contain any description of the seller’s contact information NO personal contact information may be given to buyers through KChat For the offense of Rules 4.1 or 4.2, sellers will be given one warning ONLY. A second offense will result in immediate account suspension and the seller’s account balance and a

Step 1: Sign in to the KALEOZ account. Then, click "My Orders" to browse all the created orders. Step 2: Check the Payment Number at the top left of the list which starts with PXXXXXXXX. Note: Kindly contact our KALEOZ Support via Kchat for further assistance.

You may try to contact the buyer through KChat and request the buyer to confirm the delivery of the order. However, if the buyer does not confirm the delivery order after 3 days, the order will be automatically marked as completed by the system.

When your order is marked as 'Expired,' it means that the transaction or payment associated with the order was not completed within the designated time frame. All unpaid orders are subject to automatic expiration within 1 hour of creation. This is done to ensure efficient order processing and to make products available for other customers. If you still wish to purchase the items, you can create a new order. Be sure to complete the payment within the specified time frame to avoid expiration. Payment Success with 'Expired' StatusIn case you have successfully made a payment but your order still reflects an 'Expired' status, no need to worry. Please contact Kaleoz support with the payment receipt, and we will assist you promptly.

In cases where your order is canceled due to the seller failing to fulfill an order, you may consider finding another seller that might be selling the same desired item. Alternatively, you can request a refund for your payment under the following circumstances: Found no other seller offering the same item. Other seller offers are selling at a higher-than-expected/unreasonable price. If you encounter any of the above and wish to get your payment refunded, kindly contact our KALEOZ Support for assistance on this matter.Please note the following:1. Refunds may not be possible for certain payment methods such as Cryptocurrency, RazerGold, Neosurf, etc. In such cases, the amount can only be used for a new purchase on KALEOZ.2. When refunding your payment to the original payment method used, the processing fees charged by certain payment merchants (such as Credit Cards) may not be returned.3. KALEOZ shall not be responsible for any handling fee incurred by the payment merchant.

Step 1: Login to your KALEOZ account, then go to "My Profile". Step 2: Under User Information, click "Set Mobile Phone".Step 3: Choose your Country/Region and enter a valid phone number. Click "send verification SMS" and wait for the verification code message on your phone.Step 4: Enter the verification code and click "Verify mobile phone number".Step 5: Congrats, you've completed the phone number verification step.Kindly contact our KALEOZ Support for further assistance if you're facing any problems.

You may not be able to access your account due to the following reasons:1. You forgot your login details or it says "Invalid login email or password" when attempting to login.You can reset your password to keep your account secure. 2. Your account is locked due to many failed login attempts. If you can’t remember your password, please contact our KALEOZ Support team for assistance in unlocking your account. Once your account is unlocked, you can reset your password to help keep your account secure.3. You tried to reset the password, but it says "Account was suspended. Please contact KALEOZ Support if this was a mistake"This is just a temporary suspension of your account, you can file a request to a KALEOZ Support officer to unsuspend your account. However, KALEOZ reserves the right to suspend or block access to and use of the services for any offenses and for any length of time.

After a user requests to change their email address/mobile number, KALEOZ requires additional identification before we can proceed. This is intended to safeguard your KALEOZ account from potential financial crime, risks, or fraud. Here is how to proceed: Step 1: Contact the KALEOZ Support via KChat. Step 2: Inform the reason that you want to change your email address/mobile number. Step 3: KALEOZ Support will send a verification code to you.- Change email address: KALEOZ Support will send a verification code to your mobile number- Change mobile number: KALEOZ Support will send a verification code to your email address Step 4: Inform the verification code you received to KALEOZ Support. Step 5: After updating to a new email address/mobile number you need to do:- New email address: reset password before login to your account.- New mobile number: re-verify your mobile number.

Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us! Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell.

You must complete verification in accordance with the regulations, and only verified sellers can conduct product sales services.Please feel free to reach out to KALEOZ Support or email us at [email protected] with any further comments, concerns, or suggestions you wish to share.  You may chat with KALEOZ Support for further assistance.

In today's digital age, online security is of utmost importance. With the increasing number of cyber threats, it's crucial to take proactive measures to protect your accounts. This guide is specifically tailored to help you fortify your Kaleoz account and recover it in case of a security breach. By following the steps outlined below, you can regain control of your compromised account and ensure its safety for the future. 1. Tips to secure your email address: Create strong, unique passwords for your email. Mix uppercase and lowercase letters, numbers, and special characters for better security. Review and update your recovery email settings, ensuring only your trusted recovery email is listed. Check for any unfamiliar recovery phone numbers and remove them. Monitor your email for any suspicious activity, such as unrecognized sent or deleted items. Enable two-factor authentication (2FA) on your email account to add extra security layers. 2. Recover Your Kaleoz Account If you suspect

Here are some potential solutions to get your verification code, depending on your circumstances: Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.

If you accidentally clicked on "Delivered" without actually delivering the order, don't worry. There are steps you can take to resolve the situation. Please follow the guidelines below: 1. If You Have the Product: If you have the requested product to trade, you can initiate the trade in-game with the buyer just as you normally would. Proceed with the transaction as usual to complete the order. 2. If You Don't Have the Product: If you no longer have the product to trade or you have run out of stock, follow these steps: a. Communicate with the Buyer:- Reach out to the buyer and explain the situation. Let them know that you accidentally marked the order as "Delivered" without actually delivering the product.b. Request a Refund:- Ask the buyer to click on the "Request refund" option. This will initiate the refund process.c. Agree to Refund:- As the seller, you should click on the "Agree refund" option to confirm the cancellation of the order and proceed with the refund process. NOTE: Rem

Introduction Want to sell game accounts for real money? Here is your chance! You can sell your game accounts on KALEOZ safely and efficiently. However, you need to comply with the following Rules & Regulations for selling game accounts. Rules & Regulations The source of the listed game account must be legal, and the seller must be the owner of the account and have full original access rights. The seller must fully transfer the ownership of account access to the buyer when delivering the account. Account registration and login information must be changed to the buyer's details and provide the original registration information. Therefore, the buyer can contact the game publisher and use the original account information to solve the account issue. The seller must upload the delivery proof (screenshot of game account information- login email, password, etc.) immediately in the order log message or Kaleoz live chat system (Kchat) after the seller passes the details to the buyer.

1. Offline Payment Method - Fund Transfer via Internet Banking/ATM/CDM If your funds have been successfully debited from your bank account or cash has been transferred, please save or take a screenshot of the payment receipt as proof. Contact our Kaleoz Support via LiveChat immediately to claim your order payment. All manual transfer payments require contacting our support team to proceed with order collection. 2. Online Payment Method - Credit/Debit Card, Cryptocurrency, E-wallets, etc. If your payment was successfully deducted but your Kaleoz order status under "My Orders" remains unpaid or expired, the possible reasons are: (a) Pre-Authorized Payments (Failed Transactions) Your bank may temporarily hold the payment while waiting for confirmation from the merchant. If our Kaleoz Support confirms the transaction was unsuccessful, the payment should be returned to your account within a few days, depending on your bank’s processing time. (b) Payment Processing Delays Some payments

What is Vietcombank? Vietcombank is a prominent bank in Vietnam, offering a diverse range of financial services, including retail and corporate banking, and is known for its widespread branch and ATM network across the country. Follow the steps to pay using Vietcombank online banking Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "Vietcombank" from the Online Banking Vietnam category under "Online Banking." Click on "Pay Now" to proceed. Step 4: Once clicked, you will be directed to the Vietcombank payment page. Kindly check on the order amount and proceed with the Vietcombank account login. Enter your card number, cardholder, issued date, and the verification code as shown, then click "Make Payment" to proceed. Step 5: Follow the on-screen instructions to complete the payment. Once the transaction is finished, please allow th

We want to inform you that sellers can choose whether or not to provide a recharge invoice for your orders. It's recommended that you ask the seller about their policy on providing an invoice before placing an order. Clear communication between buyers and sellers ensures a smoother transaction experience. If you have any questions, feel free to contact the seller via KALEOZ Chat. Thank you for your understanding.

Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,