Search User Guide
How to find NBA Infinite User ID?
Run the court in NBA Infinite — a real-time PvP mobile game crafted to supercharge your love of NBA basketball. Stake your claim as one of the best to lace up your sneakers as you build your team from the ground up then hit the court with your star team and cross up your opponents as you create your legacy in this mobile basketball game experience.
Purchase Infinite Coins at the lowest price from our trusted KALEOZ sellers to summon NBA basketball stars to compete anywhere and share your highlights with the world. Users only need to provide the User ID.
Here is a quick guide to find NBA Infinite User ID
Step 1 : Launch the game.
Step 2: Tap the profile icon in the top left corner.
Step 3: Under your profile picture, tap on the menu icon to view your User ID. Tap on the clipboard icon to copy your User ID.
How do I check a buyer's purchase history?
There are two ways for the seller to check the buyer's purchase history from your store.1. Search for the buyer's username on the "My Sales Orders" page.
2. View the buyer's purchase history under the "Transaction" tab in Kchat.Step 1: Click on the bottom right chat bubble and enlarge the Kchat to a new tab.Step 2: Select the buyer of your choice and click on the "Transaction" tab.Step 3: You may now view the buyer's purchase history here.
What can I do if the products or services delivered is different from the description?
You are advised to communicate with the seller via KChat and request the seller to deliver the item as described. Do not click “Confirmed received” before you receive the right thing from the seller.
How do I change my username on KALEOZ?
In KALEOZ, users have the flexibility to change their username. Here are the steps to change your username in KALEOZ.
Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'.
Step 2: Under 'User Information' section, click the 'Modify' button next to your username.
Step 3: In the 'Your Username' section, enter the new username you wish to use in the space provided. Usernames must contain 6 to 32 letters or numbers, and must not include spaces or special characters.
Step 4: Once you have chosen your username, click 'Save' to update it.
Note: Please choose your username carefully, as it can only be changed once every 180 days. If you encounter any issues, feel free to contact Kaleoz Support via Kchat for further assistance.
Can I combine KALEOZ Balance with other payment methods to pay for an order?
No, you cannot. Our platform currently only supports a single payment method per order. This means that you cannot use a combination of KALEOZ Balance and other payment methods to pay for an order.If you have KALEOZ Balance and the balance is insufficient to cover the order amount, you have the following options:1. Top up your KALEOZ Balance. In cases where your KALEOZ balance is insufficient, you have the option to reload your KALEOZ balance. Please note that this option may not be available for certain currencies on our platform. For detailed instructions on how to reload your balance, please click [here].2. Use other payment methods. If balance recharge is not available for your currency or if you do not want to reload your KALEOZ Balance, you can use other payment methods that are available on our platform. Regarding the remaining balance in your KALEOZ account, you can contact customer support to have it refunded to your original payment method or bank account.
How to request a refund for Stripe Payments (Credit/Debit Card)?
You can request a cancellation or refund for orders that have been paid for but are not completed, delivered, or disputed.
1. Where can I request a refund and what do I need to know?
You can contact our KALEOZ Support via KaleozChat to provide your payment information. We will process the refund immediately upon your request. Refunds can only be sent back to the original payment method used for the transaction (bank account or card issuer). Fees associated with the original charge are non-refundable. Refunds cannot be sent to a different destination, such as another card or bank account.
Once the refund has been initiated, it cannot be cancelled. Refunds typically take approximately 5–10 business days to be credited, depending on your bank. Stripe will send you an email notification once the refund has been processed.
2. How do I track my refund?
You can request the Acquirer Reference Number (ARN) from our KALEOZ Support team via KaleozChat to track your refund. An ARN is a unique n
I have delivered the order but the buyer did not confirm the delivery
You may try to contact the buyer through KChat and request the buyer to confirm the delivery of the order. However, if the buyer does not confirm the delivery order after 3 days, the order will be automatically marked as completed by the system.
Sales Order Status Guide
Sales Order Status Guide
You can view and manage all your orders by navigating to
My Sales Orders in your KALEOZ seller account.
This page displays the current status of every order and indicates
any action required from you.
Waiting Delivery
Status: The buyer has completed payment, and the
order is waiting for the seller to deliver the product or service.
What you should do:
Deliver the order within 72 hours.
After successful delivery, click
Delivered.
If you are unable to fulfill the order or the buyer requests
a cancellation, click Refund to Buyer.
Important:
Orders tha
How to pay via FPX Online Banking [MYR] in KALEOZ?
Financial Process Exchange (FPX) is a Malaysia-based payment method that allows customers to complete transactions online using their bank credentials. FPX is a convenient and secure online payment solution that allows real-time debiting of customers' internet banking accounts of multiple banks. It also allows direct crediting from users' savings/current accounts into a merchant's account by banks immediately. FPX service is suitable for all businesses that offer products or services via the internet 24/7.
Step 1: Choose the product you would like to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: Click on "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click on "Online Banking" then select the bank that you wish to use. After that, click on "Pay Now" to proceed.
Step 4: You will be directed to the bank payment page. Kindly enter your bank login credentials and proceed with the final checkout.
Step 5: Once the transact
How to find Hatsune Miku: Colorful Stage Player ID?
"Find Your Music" The best Music Game experience at your fingertips with the latest Hatsune Miku adventure! Play with Hatsune Miku and her Virtual Friends, as well as an original cast of 20 characters overcoming their struggles through the power of music.
Purchase your Crystals at the lowest price from our trusted KALEOZ sellers to summon other fascinating character and purchasing fascinating character costumes for your characters. Users only need to provide the Player ID.
Here is a quick guide to find Hatsune Miku: Colorful Stage Player ID
Step 1 : Tap the Menu icon on the top-right corner of the Home screen.
Step 2 : Tap on Titles & Profile.
Step 3: Tap on Default Profile.
Step 4: Tap on Player ID.
Can I request for KALEOZ to make a new game listing if I can't find it on the website?
Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us!
Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell.
When will I receive my refund for rejected Stripe Credit/Debit payment?
This refund went through in the form of a reversal. In the case of a reversal, you won't see a refund credit on your statement—you'll just see the original authorization drop off your statement entirely after a few days. There will be no payment and no refund. It'll appear as if the whole transaction never happened. Your bank should be able to confirm this for you.
How do I contact a buyer?
Communication between buyers and sellers can be done via KChat by clicking on the chat box icon below the buyer's name.
How to make payment via VISA&MasterCard [MYR] in KALEOZ?
Note:
Payment for Visa & MasterCard via MolPay is only allowed for Malaysian Bank-issued cards ONLY.Kindly ensure that NO virtual private network (VPN) has been enabled during checkout.An automated 1.1% processing fee will be applied during checkout.
Step 1: Choose the product you would like to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: Click "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click on "Online Payment" and select "VISA & MasterCard". Then, click on "Pay Now" to proceed.
Step 4: You will be required to enter the payment card details [Card number, Expiry date, and CVV] to complete the transaction.
Step 5: Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to complete the transaction fully. Note: Please allow our website to fully load once your transaction is completed to prevent floating orders.
Step 6: Once the payment has been completed, yo
I did not get any SMS verification codes when processing payment. What can I do?
Here are some potential solutions to get your verification code, depending on your circumstances:
Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.
How does KALEOZ protect sellers?
Create a listing at the KALEOZ marketplace without worrying and let
KALEOZ handle all essential verification so you can focus on
your trading.
In what circumstances are sellers covered by KALEOZ
When a buyer is trying to dispute an order, and you, as
a seller, manage to provide a complete set of delivery
proof based on our service requirements, the seller
will be reimbursed.
All listings and account must be in line with our
User Agreement.
KALEOZ does not cover the following:
Unable to provide a com
How to find LifeAfter Account ID?
About LifeAfterA blizzard of deadly viruses has overtaken the world, bringing about a catastrophic disintegration of orders and covenants. The world turned into a living hell, swarming with Infected. How long can you survive in this post-apocalyptic world of adventure in LifeAfter?How to find LifeAfter Account ID?Click the "Setting" option to find your Account ID.
How to find Draconia Saga User ID?
Are you ready to soar through the mystical realms of Draconia Saga? To enhance your journey with recharge services on Kaleoz, you'll need your unique User ID.
Follow these steps to locate your User ID:
Open Draconia Saga on your device and log in to your account.
Tap the profile icon, typically found in the upper left corner of the screen.
Your User ID will be prominently displayed in your profile section.
Tap on your User ID or use the copy feature to save it.