To contact a seller on KALEOZ, you have multiple options to initiate a conversation using KChat. Here's a guide for contacting sellers:1. From the Product Listing Page:Click on "Chat with seller" below the seller's username to start a conversation with the seller directly. If the seller is offline, you will see "Leave message" instead. Click on it to leave a message for the seller.2. From the Product Page:After clicking on a specific product, navigate to the product page. In the bottom left corner of the page, you will find the seller's profile section. Look for the "Chat with Seller" (if the seller is online) or the "Leave Message"  (if the seller is offline). Click on it to start a conversation with the seller directly.3. From the My Orders Page:Go to the "My Orders" page, where all your orders are displayed. Below the seller's username, you will find the KChat icon. Click on it to contact the seller directly.Additional info: A BLUE dialogue box means that the seller is online,

1. Choose your game Sign in to KALEOZ or register a SEAGM ID on www.seagm.com. Choose the game you wish to browse by going to the BUY page or searching it directly from the search box. 2. Choose your item Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”. 3. Complete checkout Check the items in your shopping cart and then click “Checkout” to make payment. 4. Receive Items Contact the seller via KChat to notify them of your order and wait for your item delivery.

Buyers could double-check the purchase order's input UID before making payment in the shopping cart. This is to prevent the products from being delivered to the wrong UID. Notes: The seller did not take any responsibility for the UID mistake. Once the seller completes the top-up based on the UID you provided, the order is not available for refund or change of UID.There are two ways that you could check your UID before making a payment.I) On Product Page: You could check your UID here before adding the product to the cart.II) In Shopping Cart: Before the payment, click on the "Order Information" to check the UID.

We want to inform you that sellers can choose whether or not to provide a recharge invoice for your orders. It's recommended that you ask the seller about their policy on providing an invoice before placing an order. Clear communication between buyers and sellers ensures a smoother transaction experience. If you have any questions, feel free to contact the seller via KALEOZ Chat. Thank you for your understanding.

When shopping on KALEOZ, choosing the right seller is the key to a smooth and satisfying experience. A trustworthy seller doesn’t just deliver quality products — they also provide timely shipping, clear communication, and dependable customer service. Why Seller Reputation Matters Before placing an order, take a moment to check the seller’s profile. Reliable sellers usually stand out with: High ratings & positive reviews Strong response rates (quick replies to questions) Consistent performance across transactions Seller Reputation Tier List On KALEOZ, sellers are ranked by hearts, diamonds, or crowns beneath their name. These icons reflect the number of successful transactions they’ve completed. Hearts → New or growing sellers Diamonds → Established sellers with solid track records Crowns → Top‑tier sellers with excellent reput

After delivery is completed, buyers may rate the quality of service provided by the seller. You can also leave a comment or review, which will be shown to other future buyers that view the product.

In KALEOZ, users can place orders from multiple sellers by adding products to their shopping cart and checking out in a single payment. A maximum of 5 orders can be added at one time. To add more than 5 orders, users may either remove an existing order or complete checkout for current orders before adding new ones. Upon clicking "Checkout", the total price for all items in the shopping cart will be displayed. /* ===== Scoped to .guide-article ONLY — no :root, no body ===== */ .guide-article { --guide-text: #2c3e50; --guide-text-secondary: #555e68; --guide-heading: #1a1a2e; --guide-accent: #4a6cf7; --guide-accent-hover: #3b5de7; --guide-border: #e2e8f0; --guide-note-bg: #fff8e1; --guide-note-border: #ffca28; --guide-note-text: #5d4e00; --guide-note-icon: #e6a700; --guide-step-num: #4a6cf7; --guide-step-num-bg: #eef2ff; --guide-card-bg: #f8fafc; --

For any inquiries about this, we advise that you contact the seller through Kchat to check about bonus eligibility before purchasing.

Here are some potential solutions to get your verification code, depending on your circumstances: Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.

Step 1: Log in to your KALEOZ account. From your control panel, go to "My Orders" to view all the orders that you have made.Step 2: Clicking on the Order ID (KXXXXXXX) will let you check the order details. You may also click the Payment ID (PXXXXXXX) to check payment details.

1. Why is my payment attempts failed? Kindly note that our system uses a fraud solution to manage our credit card payments via Stripe. This solution uses AI and machine learning algorithms to determine whether accepting the payment is safe. The payment tends to fail/decline if our system detects a higher risk. 2. My payment goes through on the first order but is declined for the following order. Why was that?Due to circumstances beyond our control, our system tends to let your first credit/debit card payment get passed it much more easily.  If you managed to pay your first order but failed to make consecutive payments, we would advise you not to try more than 3 times of payment attempts in a short period of time after being rejected. This is to avoid being blocked by the system after a frequently failed payment. 3. What can I do to increase the chances of payment going through?Kindly verify your phone number and billing address first. Doing so will raise the chance

Step 1: Click on the seller's username to check the seller's profile.Step 2: Seller's last active time will be shown here. "Leave message" means the seller is offline right now.Notes: Kindly place an order from the active seller to avoid long waiting times.

All digital codes purchased in SEAGM will be delivered to your SEAGM account under the "My Cards" section. Step 1: Log in to your SEAGM account, click the user icon, and select My Cards. Step 2: Once clicked, kindly enter your SEAGM account login password to retrieve the code. Then click "Submit". Step 3: Select the order you've just purchased, then tap "Show" and the code/pin will be shown. You will need to copy the code/pin and redeem it to the site you need. If you're not sure how to use the code purchased, you may click on "Activation Guide" below your pins: