Step 1: Go to "My Orders" after logging in to your KALEOZ account.Step 2: Choose the order status you wish to see. Step 3: Click the Order ID KXXXXXXX to see more details of the specific order. Order status might be shown as below: Waiting Payment - Orders awaiting payment. Unpaid orders will expire after 1 hour if no payment is made. Waiting Delivery - Orders that have been paid for and awaiting delivery from the seller. Waiting Confirmation - Orders that have been delivered by the seller and awaiting confirmation from the buyer. Refunding - Orders that have been canceled. Any payments made are returned to your KALEOZ balance. Deleted - Orders that have been deleted by the user.Expired - Unpaid orders that have expired after the 1-hour period.

Sales Order Status Guide You can view and manage all your orders by navigating to My Sales Orders in your KALEOZ seller account. This page displays the current status of every order and indicates any action required from you. Waiting Delivery Status: The buyer has completed payment, and the order is waiting for the seller to deliver the product or service. What you should do: Deliver the order within 72 hours. After successful delivery, click Delivered. If you're unable to fulfill the order or the buyer requests a cancellation, click Refund to Buyer. Important: Orders that are not delivered within 72 hours will be automatically refunded by the system. Waiting Confirmation Status: The seller has marked the order as delivered and is waiting for the buyer to confirm receipt. Under the KALEOZ Protect policy, buyers have up to 72 hours (3 days) to confirm delivery. What you should know: Buyers can click Order Received after verifying the delivery.

1. Offline Payment Method - Fund Transfer via Internet Banking/ATM/CDM If your funds have been successfully debited from your bank account or cash has been transferred, please save or take a screenshot of the payment receipt as proof. Contact our Kaleoz Support via LiveChat immediately to claim your order payment. All manual transfer payments require contacting our support team to proceed with order collection. 2. Online Payment Method - Credit/Debit Card, Cryptocurrency, E-wallets, etc. If your payment was successfully deducted but your Kaleoz order status under "My Orders" remains unpaid or expired, the possible reasons are: (a) Pre-Authorized Payments (Failed Transactions) Your bank may temporarily hold the payment while waiting for confirmation from the merchant. If our Kaleoz Support confirms the transaction was unsuccessful, the payment should be returned to your account within a few days, depending on your bank’s processing time. (b) Payment Processing Delays Some payments

Due to latency issues, the payment in the payment service provider's system may be delayed, please wait at least 1 to 2 hours. If the payment status has not changed after 2 hours, please contact our KALEOZ Support and let us assist you in this issue.

Sellers are recommended to check the order status before delivering. Please ensure the order status is "Waiting delivery". REMINDER: Do check the quantity before delivering.

1. I clicked on the wrong payment method during checkout, am I able to cancel or change the payment method?Once you have realized that you selected the wrong payment option, kindly follow three ways below to change the method: (a) You can click on the Back button on your tab and return to the payment selection page. (b) If it's on a pop-up page payment, kindly close the popup page and select the payment method that you want. (c) You may back to your KALEOZ Profile, to "My Orders", then click on the green button "PAY" beside the latest order placement and select a payment method. Rest assured your money won't be deducted since you have not successfully completed the transaction.2. I have paid for my order and realized I chose the wrong method, can I request a refund or cancellation?Kindly Kchat the seller to request a refund for the order, however, the seller has the right to refuse your refund request and deliver your order.  3. If the order is refunded, c

How to recruit a seller assistant on KALEOZ To recruit a seller assistant, please refer to the steps below: Click on your username as displayed and choose “My Assistant” from the drop-down list. Insert the email address of the person you wish to recruit in the “User email address” box and click “Send”. Once the recruitment email has been sent, the user will receive an invitation from you and the user is required to click “Accept” in order to become your seller assistant. What is a seller assistant & what do they do? A seller assistant can assist in managing orders, product management and also chat with the buyers via Kchat. Take note that the invitation is only valid for 24 hours. Does the seller assistant require a registered KALEOZ account? Yes, this is compulsory. Can a user become a seller assistant of more than one seller? No, this is not allowed. Can a seller assistant apply to become a seller? Once you become an assistant, you’re not eligible

Follow these simple steps below to pay with Bakong KHQR [USD]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the Payment page, select Bakong KHQR under the online banking via E-wallets section and click on "Pay now" to proceed. Step 3: Once clicked, you will be provided with a QR code to proceed with payment. Note: The given QR code can only be used ONCE per order. Step 4: After scanning the QR code, please log in to your Bakong KHQR wallet and scan the QR code to complete the transaction. Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

What is the Product Promo Feature?Sellers can feature their products that are currently on sale/promotion to attract more buyers and increase sales. Buyers can also set filters to only view products that currently have a promo on KALEOZ.Feature Introduction:1. Sellers can set or remove the Promo status on their products at any time.2. A seller can promote up to 2 Products in each product category for each game.    - For example, Lost Ark has three product categories: Gold, Items, and Accounts.    - A seller can set up to 2 products within the Gold category as Promo Products.   - Likewise, they will only be able to set up to 2 Promo Products in the Items category and up to 2 Promo Products in the Accounts category.3. If the promoted product is removed, its Promo status will be removed also.4. Buyers can set filters to browse only promoted products through the game product page.How do I enable the Product Promo feature? Step 1: Log in to your KALEO

Follow these simple steps below to pay with iDEAL [EUR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Under "Online Banking" category, select "iDEAL [of your choices]" then click on Pay Now to proceed. Step 3 : Kindly follow the on-screen instructions to complete the whole transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 4 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with KakaoPay [KRW]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment" under E-wallets category, select "KakaoPay" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed to the Rapyd KaKaoPay page. Kindly follow the instructions provided to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 4 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Here are the steps to retrieve your CD-Key/Pin/Code: 1. Once your order status changes to 'Delivered', please click on the order number Kxxxxxx and find the 'Retrieve' button to view the CD-Key you have purchased. 2. On this page, you will need to enter your LOGIN password to view the CD-Key/Pin/Code. 3. Once you have entered the correct password, you will be able to view and copy the CD-Key/Pin/Code for your order. NOTE: You can also contact KALEOZ Support for further assistance.

Follow these simple steps below to pay with Samsung Pay [KRW]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment" under "E-wallets" category, select "Samsung Pay" then click on Pay Now to proceed. Step 3 : Only clicked, you will be directed to the payment page. You can pay by entering your phone number or by scanning the QR code provided. Step 4 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Skrill: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page. Step 2: Select Online Payment under the E-wallet section for "Skrill" and click on "Pay Now" to proceed. Step 3: Once clicked, you will be directed to the Skrill transaction page to proceed with payment. Kindly log in to your Skrill account. Step 4: Once logged in, kindly follow the on-screen instructions to pay. Once the transaction is completed, please allow the payment gateway to re-direct you to our website to complete the transaction fully. Step 5: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Boleto [BRL]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Offline Payment" under "Physical Store" category, select "Boleto" then click on Pay Now to proceed. Step 3 : Only clicked, you will be directed to the Boleto transaction page. Kindly fill in your name, email and CPF/CNPJ to proceed. Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with FamiPay Ewallet [JPY]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment" under "E-Wallets" category, select "Famipay" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed to the FamiPay website, kindly enter your FamiPay phone number and password then click login to proceed. Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with LinkAja [IDR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment", under "E-Wallets" select "Link Aja'" then click on "Pay Now" to proceed. Step 3 : Once clicked, you're required to enter your national identity card number for verification. Kindly enter your national identity card number in the space provided then click "Continue Payment". Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with GCash [PHP]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page. Step 2: On the Payment page, select Online Payment, under E-wallets, choose "GCash" and then click "Pay Now" to proceed. Step 3: Once clicked, the system will pop out a box for you to enter your national identity card number for verification. Kindly enter your national identity card number and click "Continue Payment". Step 4: Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to be re-direct back to our website to fully complete the transaction. Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.