Search User Guide
How do I track my order status?
Step 1: Go to "My Orders" after logging in to your KALEOZ account.Step 2: Choose the order status you wish to see.
Step 3: Click the Order ID KXXXXXXX to see more details of the specific order.
Order status might be shown as below:
Waiting Payment - Orders awaiting payment. Unpaid orders will expire after 1 hour if no payment is made.
Waiting Delivery - Orders that have been paid for and awaiting delivery from the seller.
Waiting Confirmation - Orders that have been delivered by the seller and awaiting confirmation from the buyer.
Refunding - Orders that have been canceled. Any payments made are returned to your KALEOZ balance.
Deleted - Orders that have been deleted by the user.Expired - Unpaid orders that have expired after the 1-hour period.
How to pay using Skrill in KALEOZ?
Follow these simple steps below to pay with Skrill:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page.
Step 2: Select Online Payment under the E-wallet section for "Skrill" and click on "Pay Now" to proceed.
Step 3: Once clicked, you will be directed to the Skrill transaction page to proceed with payment. Kindly log in to your Skrill account.
Step 4: Once logged in, kindly follow the on-screen instructions to pay. Once the transaction is completed, please allow the payment gateway to re-direct you to our website to complete the transaction fully.
Step 5: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using PayNow [SGD] in KALEOZ?
Follow these simple steps below to pay with PayNow [SGD]:
Step 1: Choose your products in KALEOZ, then click "PayNow" to be directed to the checkout page.
Step 2: On the Payment page, select PayNow under the Online Payment section and click on "Pay Now" to proceed.
Step 3: Once clicked, a QR code will be generated for the order created and should only use for payment ONCE.
Step 4: Scan the QR Code above with your PayNow App.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Boleto [BRL] in KALEOZ?
Follow these simple steps below to pay with Boleto [BRL]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Offline Payment" under "Physical Store" category, select "Boleto" then click on Pay Now to proceed.
Step 3 : Only clicked, you will be directed to the Boleto transaction page. Kindly fill in your name, email and CPF/CNPJ to proceed.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using FamiPay Ewallet [JPY] in KALEOZ?
Follow these simple steps below to pay with FamiPay Ewallet [JPY]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-Wallets" category, select "Famipay" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed to the FamiPay website, kindly enter your FamiPay phone number and password then click login to proceed.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using LinkAja [IDR] in KALEOZ?
Follow these simple steps below to pay with LinkAja [IDR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment", under "E-Wallets" select "Link Aja'" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you're required to enter your national identity card number for verification. Kindly enter your national identity card number in the space provided then click "Continue Payment".
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to request a refund for Stripe Payments (Credit/Debit Card)?
You can request a cancellation or refund of your orders that are paid but non-completed, non-delivered, or non-disputed.
1. Where can I request a refund and what do I need to know?
You can find our KALEOZ Support via KaleozChat to provide your payment information. We will process the refund immediately upon your request. Refunds can be sent back only to the original payment method used in a charge (Bank or Card issuer), and the fees from the original charge aren’t returned. It’s not possible to send a refund to a different destination (e.g., another card or bank account).
Once the refund is initiated, it cannot be cancelled, and the refund takes approximately 5-10 business days depending on the bank. Stripe will send you an email notification once the refund is processed.
2. How do I track my refund?
You can request the Acquirer Reference Number (ARN) from our KALEOZ Support via KaleozChat to track your refund. An ARN is a unique number assigned to a card transaction as it moves thr
Creating an item listing
Step 1: Under "My Product", click on "Create new item"Step 2: Input the game name you wish to sell, then select the item type and platform.
Step 3: Input the item details clearly in the particular column. Select a cover photo for your product. Step 4: You may click "Save and List Product" once you have done inputting all the details to list your product on sale. Or you may choose "Save as my Product" and list your product later.
Prohibition of Illegal Activities for Sellers
As a seller on KALEOZ, you must comply with all local laws and regulations, as well as our platform's policies regarding prohibited activities. Specifically, sellers are prohibited from engaging in any illegal activities, including but not limited to:
1. Selling products or services obtained through illegal means, such as hacking, cheating, or exploiting game bugs or glitches.
2. Selling products or services that violate the terms and conditions of the game developers or publishers.
3. Engaging in unauthorized, illegal, or fraudulent transactions, including but not limited to using stolen credit cards or other forms of payment, and initiating chargebacks or refunds without proper justification, is not allowed in the charging service. Any attempt to use credit cards to charge for services in the charging service will result in the account being suspended or terminated.
4. Using KALOEZ to facilitate any illegal activities, including but not limited to money laundering.
Any seller foun
What do I need to provide for the Know-Your-Customer (KYC) verification?
In order to withdraw your income, you must proceed with the withdrawal verification first.
Step 1. Upload clear selfies of yourself holding an ID/Passport/Driving License that clearly shows your full name. You may use the same photo that you used to apply for seller verification.
Step 2. Upload a screenshot or photo of your bank statement/internet banking page clearly showing your full name and account number. Notes: Your bank account holder's name must be the same as the seller applicant's name.
Here is a sample of the bank statement. Your full name and bank account number are needed.
Step 3. Once you have uploaded both photos, you may submit your withdrawal account verification. Kindly proceed with phone verification if you haven't.
Notes: Your application will be processed within 24 hours.
How do I check a buyer's purchase history?
There are two ways for the seller to check the buyer's purchase history from your store.1. Search for the buyer's username on the "My Sales Orders" page.
2. View the buyer's purchase history under the "Transaction" tab in Kchat.Step 1: Click on the bottom right chat bubble and enlarge the Kchat to a new tab.Step 2: Select the buyer of your choice and click on the "Transaction" tab.Step 3: You may now view the buyer's purchase history here.
How to find my Game ID for Bullet Angel?
Bullet Angel: Xshot Mission M is the official mobile game developed by Xshot. Bullet Angel was originally a PC game that launched in 2009 and is quite popular in South East Asia. From PC to mobile, Bullet Angel is much more than a simple remake. It's a modern, stylish and high-quality FPS game with all the classic weapons, maps and modes.
Most players will top up Gems to purchase supply boxes and angel pass to enhance the gaming experience.
Top up your Gems in KALEOZ with the lowest and reasonable price. Players only need to provide the Game ID and Character Name.Check this out on how to find your Game ID and Character Name:Step 1. Launch your Bullet Angel mobile game.Step 2. Click on the avatar located in the top left corner of the main screen.Step 3. Character Name located right beside the avatar. You may find your Game ID on the middle top.Step 4. Click on the "Copy" logo behind the Game ID and paste it to the order page.
How to find my Sausage Man ID?
Sausage Man is a cartoon-styled multiplayer shooting game launched by XD Entertainment Pte Ltd., which allows you to play as a sausage. Sausage Man is a game that you can quickly start and play anytime, anywhere. You will roleplay as a funny and adorable sausage and fight in an exciting 100-player battlefield.
To enhance the gaming experience, most players will top up Candies to purchase the supply boxes and season pass. Purchase your Candies top up at the lowest price from our trusted KALEOZ sellers. The player only needs to provide a Character ID and Character Name.
Check this out on how to find your Character ID and Character Name:
Step 1. Launch your Sausage Man mobile game.
Step 2. Click on the avatar located in the top left corner of the main screen.Step 3. Character Name located right beside the avatar. You may find your Character ID right under your sausage character.Step 4. Click on the "Copy" logo behind the Character ID and paste it to the order page.
How to check Dynasty Warriors: Overlords Character ID?
About Dynasty Warriors: Overlord
Dynasty Warriors: Overlord is officially authorized by Koei Tecmo of Japan. In the game, you can act as a valiant general to charge alone against enemies and conquer this chaotic world where famous heroes are revealed one after Besides relieving the epic stories of Wei, Shu, Wu, and Jin kingdoms, the game also brings us all the generals, large maps, and classic modes in Dynasty Warriors. Build your own Kingdom of passion. Feel the ultimate experience of Dynasty Warriors in your mobile phones!
Top up your Coupons in KALEOZ with the lowest and reasonable price. Customer only need to provide the Character ID and Character Name.
How to check Dynasty Warriors: Overlord Character ID ?
Step 1. Log in to the game.
Step 2. Click on the avatar located in the top left corner of the main screen.
Step 3. Your Dynasty Warriors: Overlord Character ID will be displayed.
Follow the simple steps guide picture below:
Where to find my Heroes Evolved Player ID?
About Heroes Evolved
Heroes Evolved is a free global strategy and action game that challenges you to be a part of a 5 vs 5 team and destroy the enemy base! This is a really fun MOBA that you can select from 100+ unique heroes to battle against real rivals from all over the world.
Top up your Tokens in KALEOZ with the lowest and most reasonable price. Customer only needs to provide the Player ID and Player Name.
How to check Heroes Evolved Player ID?
Step 1. Log in to the game.
Step 2. Click on the avatar located on the top left corner of the main screen.
Step 3. Your Heroes Evolved Player ID will be displayed.
Follow the simple steps guide picture below:
Where is my Mirage: Perfect Skyline User ID?
About Mirage: Perfect Skyline
Mirage: Perfect Skyline is a new MMORPG with gods and demons-based theme, offering a variety of well-designed team events. No longer do you have to face the world alone! Whether to become a demon or a god… The choice is in your hands…
Top up your Jades in KALEOZ with the lowest and most reasonable price. Customers only need to provide the User ID, Server, and Character Name.
How to check Mirage: Perfect Skyline User ID?
Step 1. Log in to the game.
Step 2. Click on the avatar in the top left corner of the main screen and choose the user option.
Step 3. Your Mirage: Perfect Skyline User ID will be displayed.
Follow the simple steps guide picture below:
Where can I find my User ID for Honor of Kings?
Honor of Kings International Edition, developed by Tencent Timi Studio and published by Level Infinite, is the world's most popular mobile MOBA game. Dive into the classic MOBA excitement with 5V5 hero's gorge, fair matchups; numerous battle modes, and a vast selection of heroes allow you to demonstrate your dominance with first blood, pentakills, and legendary feats, crushing all competition! Localized hero voiceovers, skins, and smooth server performance ensure quick matchmaking, teaming up with friends for ranking battles, and enjoying all the fun of PC MOBAs and action games as you ascend to the pinnacle of honor! The enemy is nearing the battlefield—players, rally your allies for team battles in Honor of Kings!
Purchase your Tokens & Weekly Card at the lowest price from our trusted KALEOZ sellers to enhance your gaming experience. Users only need to provide their User ID.
Check this out on where to find your Honor of Kings's UID:
Step 1: Launch your Honor of Kings mobile gam
How to find NBA Infinite User ID?
Run the court in NBA Infinite — a real-time PvP mobile game crafted to supercharge your love of NBA basketball. Stake your claim as one of the best to lace up your sneakers as you build your team from the ground up then hit the court with your star team and cross up your opponents as you create your legacy in this mobile basketball game experience.
Purchase Infinite Coins at the lowest price from our trusted KALEOZ sellers to summon NBA basketball stars to compete anywhere and share your highlights with the world. Users only need to provide the User ID.
Here is a quick guide to find NBA Infinite User ID
Step 1 : Launch the game.
Step 2: Tap the profile icon in the top left corner.
Step 3: Under your profile picture, tap on the menu icon to view your User ID. Tap on the clipboard icon to copy your User ID.