Search User Guide
How to Reset Your KALEOZ Password
If you’ve forgotten your KALEOZ password, don’t worry resetting your password is quick and easy. This guide will walk you through the steps to reset your KALEOZ password so you can regain access to your account safely and securely.
Step 1: Go to the top right corner of the page and click 'Login/Sign Up'. You will then be redirected to the KALEOZ login/sign-up page.
Step 2: In the 'Sign in to KALEOZ' section, click 'Forgot password?' to be redirected to the password reset page.
Step 3: Enter the email address associated with your KALEOZ account, then click 'Send Verification Code' to receive your verification code.
Step 4: Please log in to your email account and locate the message containing the verification code in your inbox.
Note: If you have not received the verification code email, kindly follow the steps below to troubleshoot the issue.
Check your spam or junk folder as the verification code email may sometimes end up there.
Ensure the email address associated with your
How do I respond to a buyer review?
Here's how to reply:
Step 1: Go to "My Sales Orders" and find the order for the review that you want to reply to.
Step 2: Click "Comment".
Step 3: Rate the buyer and enter your response.
Step 4: Click "Post Comment".
Note: You can only reply once to a review, and you can't edit or retract that reply.
How do I edit my product information?
Step 1. Go to “My Products”, click on the gear wheel icon on the side, and then “Edit item”.
Step 2. After you have done editing, click on “Save And List Product” and you are good to go. Alternatively, you may click “Save As My Product” to save it as a draft and list it for sale later.
How to check your Payment Order Number in KALEOZ?
Step 1: Sign in to the KALEOZ account. Then, click "My Orders" to browse all the created orders.
Step 2: Check the Payment Number at the top left of the list which starts with PXXXXXXXX.
Note: Kindly contact our KALEOZ Support via Kchat for further assistance.
Which payment methods are supported by KALEOZ?
KALEOZ accommodates various types of payment methods. Here are the steps to check all available payment methods based on the currency you selected.
Step 1 : Once you have logged in to our website, click on 'Payment Methods' located above the search bar to explore all available payment options.
Step 2 : Click on the currency selector and choose your country’s currency from the list to view the available payment methods.About Processing feeWhen you proceed to payment, a processing fee will be charged by the payment merchant you choose. The processing fee will be displayed under the payment method you select.Note : If your order is refunded, only the order amount will be credited to your KALEOZ balance. The processing fees are non-refundable. Orders placed using your KALEOZ balance will not incur additional processing fees. Please note that if you request a refund to your original payment method or bank account, any processing fees charged by payment providers may not be refundable
How do I check and pay using my KALEOZ balance?
I) Checking KALEOZ BalanceLogin to your KALEOZ account and then go to "My Account". The KALEOZ balance will be shown under the "I am Buyer" category.II) Pay using KALEOZ Balance Step 1: Choose your products in KALEOZ and then click "Pay Now" from your shopping cart to be directed to the next page.
Step 2: Select “Pay with KALEOZ Account Balance,” and enter your six-digit numeric trading password to complete the payment.Note: If you forgot your trading password, you may refer to this guide to reset your trading password. If you're still unable to reset your password, kindly contact our KALEOZ Support via Kchat for further assistance.
How do I change my username on KALEOZ?
In KALEOZ, users have the flexibility to change their username. Here are the steps to change your username in KALEOZ.
Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'.
Step 2: Under 'User Information' section, click the 'Modify' button next to your username.
Step 3: In the 'Your Username' section, enter the new username you wish to use in the space provided. Usernames must contain 6 to 32 letters or numbers, and must not include spaces or special characters.
Step 4: Once you have chosen your username, click 'Save' to update it.
Note: Please choose your username carefully, as it can only be changed once every 180 days. If you encounter any issues, feel free to contact Kaleoz Support via Kchat for further assistance.
How do I enable KChat message notifications?
To enable KChat message notifications, please follow these steps:Step 1: Login to your KALEOZ account > Click on "KChat" icon & expand chat.
Step 2:
Within the expanded chat section, click on the "Setting" icon.
Step 3:
In the settings menu, you will find three notification options:Play notification sound: Check this option if you want to receive an audible notification sound when new messages arrive.Enable browser notification: Check this option if you want to receive browser notifications for new KChat messages. This will display a pop-up notification on your screen.Enable offline notification: Check this option if you want to receive email or SMS notifications for new KChat messages when you are offline.Step 4: After checking the desired notification options, click on the "Save" button to save your settings.
How to buy Slam Dunk Mobile Point?
About Slam Dunk Mobile
Slam Dunk Mobile is a Real-Time 3v3 Basketball game adapted from the Japanese Anime – “Slam Dunk”. The production is supervised by Toei Animation and distributed by DeNA. Meet the original characters, watch the original story and those classic scenes.
Top up your Slam Dunk Point in KALEOZ with the lowest and most reasonable price. Customers only needs to provide the Slam Dunk DeNa ID and Platform Name.
How to buy Slam Dunk Point?
1. Select the product from the Slam Dunk product page.
2. Fill in your Slam Dunk DeNa ID and Platform Name.
3. Add to cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your Slam Dunk Point delivery.
How to check Slam Dunk DeNa ID?
1. Log in to the game with your account.
2. Open in-game setting and click User Center.
3. Your DeNa ID will be displayed.
How to pay using GCash [PHP] in KALEOZ?
Follow these simple steps below to pay with GCash [PHP]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page.
Step 2: On the Payment page, select Online Payment, under E-wallets, choose "GCash" and then click "Pay Now" to proceed.
Step 3: Once clicked, the system will pop out a box for you to enter your national identity card number for verification. Kindly enter your national identity card number and click "Continue Payment".
Step 4: Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to be re-direct back to our website to fully complete the transaction.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using QRIS [IDR] in KALEOZ?
Follow these simple steps below to pay with QRIS [IDR]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the Payment page, select Online Payment, choose "QRIS" and then click "Pay Now" to proceed.
Step 3: Once clicked, a QR code will be generated for the order created and should only be used for payment ONCE.
Step 4: Scan the QR Code above with your QRIS Account in order to proceed with the payment.Note: The payment will expire in 1 hours. You will have to create a new payment if the payment is expired.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Bakong KHQR [USD] in KALEOZ?
Follow these simple steps below to pay with Bakong KHQR [USD]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the Payment page, select Bakong KHQR under the online banking via E-wallets section and click on "Pay now" to proceed.
Step 3: Once clicked, you will be provided with a QR code to proceed with payment.
Note: The given QR code can only be used ONCE per order.
Step 4: After scanning the QR code, please log in to your Bakong KHQR wallet and scan the QR code to complete the transaction.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Dana [IDR] in KALEOZ?
Follow these simple steps below to pay with Dana [IDR]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, click on "Online Payment" and select "Dana" under the E-wallets category. Then, click on "Pay Now" to proceed.
Step 3: You will be directed to payment page, kindly enter your phone number and click "Next". Once clicked, kindly enter the Dana verification code that you have just received.
Step 4: Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using E Money [USD] in KALEOZ?
Follow these simple steps below to pay with E Money [USD]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, select "Online Banking" then select "e money" under E-Wallet section and click on 'Pay Now".
Step 3: Once clicked, you will be directed to the E Money merchant page to complete the transaction.
Step 4: On the payment page, you will be requested to enter your eMoney account phone number and validate the number through the OTP code in order to proceed your payment.
Step 5: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 6: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Acleda Bank [USD] in KALEOZ?
Follow these simple steps below to pay with Acleda Bank [USD]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, select "Online Banking" then select "Acleda" and click on "Pay Now".
Step 3: Once clicked, you will be directed to the Acleda iPay88 merchant page to complete the transaction. On the payment page, you will be requested to enter your card number and validate the card in order to proceed.
Step 4: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using AMK Bank [USD] in KALEOZ?
Follow these simple steps below to pay with AMK Bank [USD]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the checkout page, select "Online Banking" then select "AMK" and click on "Pay Now".
Step 3: Once clicked, you will be directed to the AMK iPay88 merchant page to complete the transaction. On the payment page, you will be requested to enter your card number and validate the card in order to proceed.
Step 4: Kindly follow the on-screen instructions to complete the transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Lawson [JPY] in KALEOZ?
Follow these simple steps below to pay with Lawson [JPY]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "Japan Cash Payment" category, select "Lawson" then click on Pay Now to proceed.
Step 3 : Once clicked, you will be provided with a group of numbers to proceed with the payment at the Lawson store. The guide was also provided at the below of the numbers.
Note : The account number provided can only be used once. A new group of numbers will be provided for the next order made.
Step 4 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may
check your order status under the KALEOZ profile "My Orders" section.
How to pay using FAST [SGD] in KALEOZ?
Follow these simple steps below to pay with FAST [SGD]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment", select "FAST" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be provided with a DBS Account No to proceed with the payment. The payment order will expire in 4 hours. Please complete your payment before that happens.
Note : The DBS Account No provided can only be used once. A new DBS Account No will be provided for the next order made. Kindly check the DBS Account No first before proceed to payment.
Step 4 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may
check your order status under the KALEOZ profile "My Orders" section.