Encountering a refund request after delivering an order? Here's a comprehensive guide on how to handle the situation:Step 1: Understand the SituationPromptly review the details by clicking "Order Detail". Utilize KChat for effective communication with the customer, seeking to comprehend the reason behind their refund request.Step 2: Decline the RefundIf you decide not to approve the refund, take action within 24 hours. Navigate to the "Refuse Refund" option on the Order Details page and provide a clear and concise reason for your decision.Step 3: Service Dispute ResolutionEven after your refusal, the buyer can apply for a service dispute resolution within 72 hours, triggering a thorough investigation. If the buyer fails to respond, Kaleoz will consider the refund request waived, and the order amount will be automatically credited to your account.Step 4: Notification of DisputeIf the buyer escalates the refund request to a dispute, you will receive a notification. Stay vigilant and info

Follow these simple steps below to pay with Samsung Pay [KRW]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment" under "E-wallets" category, select "Samsung Pay" then click on Pay Now to proceed. Step 3 : Only clicked, you will be directed to the payment page. You can pay by entering your phone number or by scanning the QR code provided. Step 4 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Mankind is almost extinct. Earth has been conquered by a robotic army—the Corrupted—twisted and warped by a biomechanical virus known as The Punishing. As commandant of the Gray Raven unit, you are tasked with assembling the greatest cyborg soldiers to unravel the dark truths behind the Punishing virus in the world and lead them into battle to reclaim the Earth. Purchase Rainbow Cards at the lowest price from our trusted KALEOZ sellers to summon and strengthen the characters to challenge armies of The Punishing. Users only need to provide the Role ID and Server. Here is a quick guide to find Punishing: Gray Raven's Server Step 1 : Launch the game and choose to log in using Guest ,Facebook or Google. Step 2 : Tap on the bottom right to view available servers . Step 3:  After tap, list of servers will be shown you may choose the server that you would like to play on. Here is a quick guide to find Punishing: Gray Raven Role ID Step 1: Tap on top left to open your profile menu p

In KALEOZ, users can freely set up and change their avatars at any time. By doing so, you can personalize your profile and express your identity within the platform. Here are the steps to set up and change your avatar. Step 1: Click on your username. Under the 'User Control Panel' section, find and click on 'My Profile'. Step 2: Under 'User Information' section, click the 'Modify' button next to your username. Step 3: Go to the "Your Photo" section and click "Upload". Please note that your image size must not exceed 2MB. Select an image from your device and confirm the upload to update your avatar. Once successfully uploaded, your new avatar will appear on your profile, in KChat conversations, and in your seller stores. Not loving your current avatar? No worries! Just click "Change" and pick a fresh new look that suits your style. Feel free to switch it up anytime—you’ve got full creative control! If you encounter any issues or have inquiries, please reach out to KALEOZ Support th

Users are allowed to update their profile data HERE. Click “Edit” to modify the details and then “Save” once you’re done.

Follow these simple steps below to pay with FamiPay Ewallet [JPY]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment" under "E-Wallets" category, select "Famipay" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed to the FamiPay website, kindly enter your FamiPay phone number and password then click login to proceed. Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with LinkAja [IDR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment", under "E-Wallets" select "Link Aja'" then click on "Pay Now" to proceed. Step 3 : Once clicked, you're required to enter your national identity card number for verification. Kindly enter your national identity card number in the space provided then click "Continue Payment". Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Run the court in NBA Infinite — a real-time PvP mobile game crafted to supercharge your love of NBA basketball. Stake your claim as one of the best to lace up your sneakers as you build your team from the ground up then hit the court with your star team and cross up your opponents as you create your legacy in this mobile basketball game experience. Purchase Infinite Coins at the lowest price from our trusted KALEOZ sellers to summon NBA basketball stars to compete anywhere and share your highlights with the world. Users only need to provide the User ID. Here is a quick guide to find NBA Infinite User ID Step 1 : Launch the game. Step 2: Tap the profile icon in the top left corner. Step 3: Under your profile picture, tap on the menu icon to view your User ID. Tap on the clipboard icon to copy your User ID.

Follow these simple steps below to pay with Skrill: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page. Step 2: Select Online Payment under the E-wallet section for "Skrill" and click on "Pay Now" to proceed. Step 3: Once clicked, you will be directed to the Skrill transaction page to proceed with payment. Kindly log in to your Skrill account. Step 4: Once logged in, kindly follow the on-screen instructions to pay. Once the transaction is completed, please allow the payment gateway to re-direct you to our website to complete the transaction fully. Step 5: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Boleto [BRL]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Offline Payment" under "Physical Store" category, select "Boleto" then click on Pay Now to proceed. Step 3 : Only clicked, you will be directed to the Boleto transaction page. Kindly fill in your name, email and CPF/CNPJ to proceed. Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

About Mirage: Perfect Skyline Mirage: Perfect Skyline is a new MMORPG with gods and demons-based theme, offering a variety of well-designed team events. No longer do you have to face the world alone! Whether to become a demon or a god… The choice is in your hands… Top up your Jades in KALEOZ with the lowest and most reasonable price. Customers only need to provide the User ID, Server, and Character Name. How to check Mirage: Perfect Skyline User ID? Step 1. Log in to the game. Step 2. Click on the avatar in the top left corner of the main screen and choose the user option. Step 3. Your Mirage: Perfect Skyline User ID will be displayed. Follow the simple steps guide picture below:

About Heroes Evolved Heroes Evolved is a free global strategy and action game that challenges you to be a part of a 5 vs 5 team and destroy the enemy base! This is a really fun MOBA that you can select from 100+ unique heroes to battle against real rivals from all over the world. Top up your Tokens in KALEOZ with the lowest and most reasonable price. Customer only needs to provide the Player ID and Player Name. How to check Heroes Evolved Player ID? Step 1. Log in to the game. Step 2. Click on the avatar located on the top left corner of the main screen. Step 3. Your Heroes Evolved Player ID will be displayed. Follow the simple steps guide picture below:

Managing a diverse product inventory can be a demanding task, especially when you need to make changes to multiple items simultaneously. This is where the "Multiple Edits" feature comes into play. It is used to edit essential product details for a selected group of items all at once, eliminating the need to edit each item individually.This guide will walk you through two methods: "Export and Edit" and "Edit Directly on Kaleoz." Both methods are designed to make your product management more efficient and hassle-free.Method 1: Export and EditStep 1: Go to the "My Product" page and filter the products you want to edit. Click on "Multiple Edits Download" to export an Excel file.Step 2: Open the downloaded Excel file. The following product details can be modified for each product:Package Size: The quantity or amount of the product that is included in a single unit.Unit Price: The price at which a single unit of the product is sold.Quantity: The number of units of the product available for p

The KALEOZ Account Balance is a virtual currency that you can use to purchase game reload services, gift cards, and in-game virtual goods on KALEOZ. You can top up your KALEOZ balance using the payment methods available on our platform by following the steps below.  I) What are the steps to top up my KALEOZ balance? Step 1: Log in to your account, click on your username, and then select 'My Account'. Step 2: Click on 'Top Up Account Balance,' or use this link to go directly to the page. Step 3: Enter the amount and click 'Top up'. Step 4: Choose your preferred payment method and complete the payment accordingly. Step 5: Once the payment is complete, you're able to pay your order by selecting "KALEOZ Account Balance". Note: You can check and pay using your KALEOZ balance by referring to this guide here. II) Why am I unable to top up my KALEOZ balance? Due to the laws and regulations of individual countries, buyers using certain currencies may be unable to top up their KALEOZ

Why is my account suspended? Our Risk Management Team does regular checks and will suspend members, and lock them out of our website. Our system is also equipped with a machine learning algorithmic identity management system that automatically scans and monitors user registration and logins. This is to protect our system from fraudulent users, hackers and accounts taken over by an unauthorized person. The most common reason for accounts to be suspended will be multiple accounts, VPN, different IP address login, and much more. To have a more detailed explanation, you may check it on our KALEOZ user guide under "General FAQ". Account suspended? No worries! Kindly follow the steps below to regain access to your KALEOZ account: Step 1: During login, the page shows "Your account was being suspended". Do stay calm and contact our support team. Step 2: Kindly contact our KALEOZ Support and provide your KALEOZ registered email address for checking. The checking time would be estimated w

Click on the "Order details" or the order number "KXXXXXX" under the My Sales Orders. Next, click the "Post Comment" option to upload the delivery proof then Post Comment to save it to the Order Log.

I) Checking KALEOZ BalanceLogin to your KALEOZ account and then go to "My Account". The KALEOZ balance will be shown under the "I am Buyer" category.II) Pay using KALEOZ Balance Step 1: Choose your products in KALEOZ and then click "Pay Now" from your shopping cart to be directed to the next page. Step 2: Select “Pay with KALEOZ Account Balance,” and enter your six-digit numeric trading password to complete the payment.Note: If you forgot your trading password, you may refer to this guide to reset your trading password. If you're still unable to reset your password, kindly contact our KALEOZ Support via Kchat for further assistance.

To enable KChat message notifications, please follow these steps:Step 1: Login to your KALEOZ account > Click on "KChat" icon & expand chat. Step 2: Within the expanded chat section, click on the "Setting" icon.  Step 3: In the settings menu, you will find three notification options:Play notification sound: Check this option if you want to receive an audible notification sound when new messages arrive.Enable browser notification: Check this option if you want to receive browser notifications for new KChat messages. This will display a pop-up notification on your screen.Enable offline notification: Check this option if you want to receive email or SMS notifications for new KChat messages when you are offline.Step 4: After checking the desired notification options, click on the "Save" button to save your settings.