Search User Guide
How to make payment via Boost e-wallet [MYR] in KALEOZ?
Boost is an e-wallet that you can use to pay without the hassle of using physical cash. Boost is proudly Malaysia’s homegrown lifestyle e-wallet app that is both secure and rewarding. When it comes to topping up on the Boost, it’s as easy as one, two, three! Boost is now partners with 17 banks such as Maybank, CIMB, RHB Bank, Public Bank, Hong Leong Bank, and many more.
Note: Boost pay is only available in Malaysian Currency (MYR).
Step 1: Choose the product you want to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: In your shopping cart, click on "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click "Online Payment" and select "Boost" under the E-Wallets category. Then, click on "Pay Now" to proceed.
Step 4: A QR Code will be generated. Kindly login to your Boost Apps to proceed with payment.
Step 5: In your Boost account, kindly click on the "Scan" icons located in the middle of the menu on the bottom page.
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How to whitelist KALEOZ in Gmail?
To ensure that you receive all the important emails from us, we recommend that you whitelist our email address in Gmail. Whitelisting means that you're telling Gmail that our emails are not spam and that you trust them. Here's how to do it:1. Log in to your Gmail account.2. Click on the gear icon in the top right-hand corner and select "See all settings" from the Quick settings menu.3. Go to the "Filters and Blocked Addresses" tab, then click on the "Create a new filter" button.4. In the "From" field, enter "kaleoz.com", then click "Create filter" at the bottom.5. Check "Never send it to Spam" in the checkbox and categorize the domain as primary to make sure it lands in the primary tab. Then click the "Create filter" again.That's it! You should now receive all the important notification emails from us.
How to pay using Permata Bank [IDR] in KALEOZ?
Follow these simple steps below to pay with Permata Bank [IDR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment", under "Transfer Virtual Account (Verifikasi Automatis)" select "PermataBank" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be provided with the banking virtual account number. You may proceed to make the payment with the number given. You may pay via PermataBank Mobile apps or from other banks.
Note: The banking virtual account number can only be used ONCE. The order will be expired in 4 hours. Kindly complete the payment before the order expire.
Step 4 : After the payment is successful, the order will be processed automatically. You may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How do I refund/cancel an order to the buyer?
If the buyer requests for cancellation or there is a mistake on your order listing and you wish to cancel your order, you may click on “Refund to Buyer” to cancel the order.For a seller to refund an order to the buyer, follow these steps:
Step 1: Go to your My Sales Orders. Click on the order number "KXXXXXXX" or the "Order details".
Step 2: On the "Order details" page, click on "Refund to Buyer".
Step 3: Select the appropriate option in the "Refund Reason" list.
Step 4: Type in the refund description, then click on "Refund".Notes: Once the order is refunded, the money will be credited to the buyer's KALEOZ Account Balance immediately. If the buyer request to refund the balance back to their bank, kindly ask the buyer to contact KALEOZ Support for further assistance.
Uploading delivery proof in the Order Log section
Click on the "Order details" or the order number "KXXXXXX" under the My Sales Orders. Next, click the "Post Comment" option to upload the delivery proof then Post Comment to save it to the Order Log.
Which payment methods are supported by KALEOZ?
KALEOZ accommodates various types of payment methods. Here are the steps to check all available payment methods based on the currency you selected.
Step 1 : Once you have logged in to our website, click on 'Payment Methods' located above the search bar to explore all available payment options.
Step 2 : Click on the currency selector and choose your country’s currency from the list to view the available payment methods.
Note: Processing fees will be displayed and applied when you proceed to the payment page. You may reach out to our KALEOZ support team if you have any further inquiries or need assistance.
How to pay using Samsung Pay [KRW] in KALEOZ?
Follow these simple steps below to pay with Samsung Pay [KRW]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-wallets" category, select "Samsung Pay" then click on Pay Now to proceed.
Step 3 : Only clicked, you will be directed to the payment page. You can pay by entering your phone number or by scanning the QR code provided.
Step 4 : After the payment is successfully paid, you will be redirected back to our website. You may contact the seller to deliver your order. You may
check your order status under the KALEOZ profile "My Orders" section.
How do I check seller's reputation?
Buyers may check the seller's reputation before ordering for a better purchasing experience. Kindly follow the guide below on how to do so.Step 1: On the products page, click on the seller username to check the seller's info.Step 2: On the seller's info page, you may check for the seller service rate, trading status, customer satisfaction, and reviews.
How to pay using Skrill in KALEOZ?
Follow these simple steps below to pay with Skrill:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page.
Step 2: Select Online Payment under the E-wallet section for "Skrill" and click on "Pay Now" to proceed.
Step 3: Once clicked, you will be directed to the Skrill transaction page to proceed with payment. Kindly log in to your Skrill account.
Step 4: Once logged in, kindly follow the on-screen instructions to pay. Once the transaction is completed, please allow the payment gateway to re-direct you to our website to complete the transaction fully.
Step 5: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using PayNow [SGD] in KALEOZ?
Follow these simple steps below to pay with PayNow [SGD]:
Step 1: Choose your products in KALEOZ, then click "PayNow" to be directed to the checkout page.
Step 2: On the Payment page, select PayNow under the Online Payment section and click on "Pay Now" to proceed.
Step 3: Once clicked, a QR code will be generated for the order created and should only use for payment ONCE.
Step 4: Scan the QR Code above with your PayNow App.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Boleto [BRL] in KALEOZ?
Follow these simple steps below to pay with Boleto [BRL]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Offline Payment" under "Physical Store" category, select "Boleto" then click on Pay Now to proceed.
Step 3 : Only clicked, you will be directed to the Boleto transaction page. Kindly fill in your name, email and CPF/CNPJ to proceed.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using FamiPay Ewallet [JPY] in KALEOZ?
Follow these simple steps below to pay with FamiPay Ewallet [JPY]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment" under "E-Wallets" category, select "Famipay" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed to the FamiPay website, kindly enter your FamiPay phone number and password then click login to proceed.
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using LinkAja [IDR] in KALEOZ?
Follow these simple steps below to pay with LinkAja [IDR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment", under "E-Wallets" select "Link Aja'" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you're required to enter your national identity card number for verification. Kindly enter your national identity card number in the space provided then click "Continue Payment".
Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
What do I need to provide for the Know-Your-Customer (KYC) verification?
In order to withdraw your income, you must proceed with the withdrawal verification first.
Step 1. Upload clear selfies of yourself holding an ID/Passport/Driving License that clearly shows your full name. You may use the same photo that you used to apply for seller verification.
Step 2. Upload a screenshot or photo of your bank statement/internet banking page clearly showing your full name and account number. Notes: Your bank account holder's name must be the same as the seller applicant's name.
Here is a sample of the bank statement. Your full name and bank account number are needed.
Step 3. Once you have uploaded both photos, you may submit your withdrawal account verification. Kindly proceed with phone verification if you haven't.
Notes: Your application will be processed within 24 hours.
Where to find my Heroes Evolved Player ID?
About Heroes Evolved
Heroes Evolved is a free global strategy and action game that challenges you to be a part of a 5 vs 5 team and destroy the enemy base! This is a really fun MOBA that you can select from 100+ unique heroes to battle against real rivals from all over the world.
Top up your Tokens in KALEOZ with the lowest and most reasonable price. Customer only needs to provide the Player ID and Player Name.
How to check Heroes Evolved Player ID?
Step 1. Log in to the game.
Step 2. Click on the avatar located on the top left corner of the main screen.
Step 3. Your Heroes Evolved Player ID will be displayed.
Follow the simple steps guide picture below:
Where is my Mirage: Perfect Skyline User ID?
About Mirage: Perfect Skyline
Mirage: Perfect Skyline is a new MMORPG with gods and demons-based theme, offering a variety of well-designed team events. No longer do you have to face the world alone! Whether to become a demon or a god… The choice is in your hands…
Top up your Jades in KALEOZ with the lowest and most reasonable price. Customers only need to provide the User ID, Server, and Character Name.
How to check Mirage: Perfect Skyline User ID?
Step 1. Log in to the game.
Step 2. Click on the avatar in the top left corner of the main screen and choose the user option.
Step 3. Your Mirage: Perfect Skyline User ID will be displayed.
Follow the simple steps guide picture below:
How to find NBA Infinite User ID?
Run the court in NBA Infinite — a real-time PvP mobile game crafted to supercharge your love of NBA basketball. Stake your claim as one of the best to lace up your sneakers as you build your team from the ground up then hit the court with your star team and cross up your opponents as you create your legacy in this mobile basketball game experience.
Purchase Infinite Coins at the lowest price from our trusted KALEOZ sellers to summon NBA basketball stars to compete anywhere and share your highlights with the world. Users only need to provide the User ID.
Here is a quick guide to find NBA Infinite User ID
Step 1 : Launch the game.
Step 2: Tap the profile icon in the top left corner.
Step 3: Under your profile picture, tap on the menu icon to view your User ID. Tap on the clipboard icon to copy your User ID.
How do I contact a seller?
To contact a seller on KALEOZ, you have multiple options to initiate a conversation using KChat. Here's a guide for contacting sellers:1. From the Product Listing Page:Click on "Chat with seller" below the seller's username to start a conversation with the seller directly. If the seller is offline, you will see "Leave message" instead. Click on it to leave a message for the seller.2. From the Product Page:After clicking on a specific product, navigate to the product page. In the bottom left corner of the page, you will find the seller's profile section. Look for the "Chat with Seller" (if the seller is online) or the "Leave Message" (if the seller is offline). Click on it to start a conversation with the seller directly.3. From the My Orders Page:Go to the "My Orders" page, where all your orders are displayed. Below the seller's username, you will find the KChat icon. Click on it to contact the seller directly.Additional info: A BLUE dialogue box means that the seller is online,