Search User Guide
Why can't I purchase products from certain games on KALEOZ?
In June 2020, the Indian government had issued a ban on all mobiles apps from China. As such, our India customers will not be able to purchase any products from certain affected mobile apps.
Becoming a trusted/reputable seller
To gain the trust of your buyers, you should deliver orders on time and accurately. Delivering orders will not only get you good reviews, but also help get a higher order success rate and a better seller rating. On top of that, to avoid getting bad reviews, you should close your store during times when you are not operating or not available.
Learn more:Seller Level RatingsWhat is the "Close Store" Feature?
How do I contact a buyer?
Communication between buyers and sellers can be done via KChat by clicking on the chat box icon below the buyer's name.
Can I cancel the balance refund request while it's under processing?
No, we cannot revoke the processing payment. Kindly wait for 7-10 working days once your refund request has been submitted.Notes: Some of the currency‘s balance is refundable to the bank.Kindly contact our KALEOZ Support if you have any inquiries.
When will I receive my refund for rejected Stripe Credit/Debit payment?
This refund went through in the form of a reversal. In the case of a reversal, you won't see a refund credit on your statement—you'll just see the original authorization drop off your statement entirely after a few days. There will be no payment and no refund. It'll appear as if the whole transaction never happened. Your bank should be able to confirm this for you.
Creating an item listing
Step 1: Under "My Product", click on "Create new item"Step 2: Input the game name you wish to sell, then select the item type and platform.
Step 3: Input the item details clearly in the particular column. Select a cover photo for your product. Step 4: You may click "Save and List Product" once you have done inputting all the details to list your product on sale. Or you may choose "Save as my Product" and list your product later.
Why is my Cryptocurrency payment successful but my order still shows waiting payment?
It may be a system delay issue that the payment sometimes might be stuck/delayed. Kindly contact our KALEOZ Support to capture the payment. Once your payment has been captured, your order will be paid automatically.
What shall I do before delivering the orders?
Sellers are recommended to check the order status before delivering. Please ensure the order status is "Waiting delivery". REMINDER: Do check the quantity before delivering.