Once the order is successfully canceled/refunded, your funds will be returned to your KALEOZ account balance. You may check your KALEOZ account balance HERE.You may use your KALEOZ balance to place a new order with another seller for the same product/service(s). Check this guide to learn more about paying for orders using your KALEOZ balance.

Once an order has been placed, the buyer must make the payment within 1 hour. Unpaid orders will automatically expire after 1 hour and the buyer will have to place a new order. Please note that any changes in price would not affect the current order. However, if the order expires and a price change by the seller occurs, the buyer will need to adhere to the price changes during re-ordering.

Fund withdrawal fees vary. Refer to the info below: The cut-off time is 11 AM. Withdrawal requests after 11 AM will be processed on the next working day. All times stated are expressed in GMT+8 Kuala Lumpur time.Withdrawal will be processed during normal working days (Monday to Friday) except National Public Holidays. Kindly refer to the Malaysian Calendar.

Here are the simple steps to top up your KALEOZ Balance with Razer Gold Cards:Step 1: Log in to your KALEOZ account, then go to "Account Balance Top Up".Step 2: Choose "Top up via Prepaid Card - Razer Gold Pin". The system will direct you to Razer Gold PIN top up page.Step 3: Key in the "Serial Number" and "PIN". Next, tick the "I'm not a robot" box and answer the authentication prompt. Once you're done, click "Next" to proceed.Step 4: You have successfully topped up your KALEOZ balance! You would also have earned Razer Silver, which can be used to redeem various rewards. You can click on "Redeem Now" to view a full list of claimable rewards. Step 5: You may also check your KALEOZ account balance at My Account. Important notice:Service charges will be applicable for Razer Gold Top Up. You may check HERE for a list of payment methods and their respective processing fees.

KALEOZ accommodates various types of payment methods. Here are the steps to check all available payment methods based on the currency you selected. Step 1 : Once you have logged in to our website, click on 'Payment Methods' located above the search bar to explore all available payment options. Step 2 : Click on the currency selector and choose your country’s currency from the list to view the available payment methods.About Processing feeWhen you proceed to payment, a processing fee will be charged by the payment merchant you choose. The processing fee will be displayed under the payment method you select.Note : If your order is refunded, only the order amount will be credited to your KALEOZ balance. The processing fees are non-refundable. Orders placed using your KALEOZ balance will not incur additional processing fees. Please note that if you request a refund to your original payment method or bank account, any processing fees charged by payment providers may not be refundable

You are advised to communicate with the seller via KChat and request the seller to deliver the item as described. Do not click “Confirmed received” before you receive the right thing from the seller.

In cases where your order is canceled due to the seller failing to fulfill an order, you may consider finding another seller that might be selling the same desired item. Alternatively, you can request a refund for your payment under the following circumstances: Found no other seller offering the same item. Other seller offers are selling at a higher-than-expected/unreasonable price. If you encounter any of the above and wish to get your payment refunded, kindly contact our KALEOZ Support for assistance on this matter.Please note the following:1. Refunds may not be possible for certain payment methods such as Cryptocurrency, RazerGold, Neosurf, etc. In such cases, the amount can only be used for a new purchase on KALEOZ.2. When refunding your payment to the original payment method used, the processing fees charged by certain payment merchants (such as Credit Cards) may not be returned.3. KALEOZ shall not be responsible for any handling fee incurred by the payment merchant.

Withdrawal will be processed during normal working days (Monday-Friday) except National Public Holidays. Kindly refer to the Malaysian Calendar. Should you have any inquiries, please do not hesitate to Contact Us.

You may try to contact the buyer through KChat and request the buyer to confirm the delivery of the order. However, if the buyer does not confirm the delivery order after 3 days, the order will be automatically marked as completed by the system.

Due to latency issues, the payment in the payment service provider's system may be delayed, please wait at least 1 to 2 hours. If the payment status has not changed after 2 hours, please contact our KALEOZ Support and let us assist you in this issue.

To become a seller, follow the steps below: Step 1: In the navigation panel, click on "Become a Seller". Step 2: Click on "Start Earning" and link to the Seller Verification form below. Step 3: Fill in the form with your FULL NAME, DOCUMENT/NUMBER, ADDRESS, and TAX INFORMATION (if applicable) exactly as it appears on your Identity Card, Passport, Driver's License, or Residence Permit. Step 4: After filling in all the details, click on "Submit Seller Verification". Step 5: You will need to click on the "LINK to complete seller verification" to proceed with document submission. Step 6: Follow the instructions to submit your documents for Seller Verification.Step 7: Get ready for your video selfie!NOTE: If you accidentally "Cancel" the pop-up message for accessing your microphone and camera, don't panic. You may click the reverse arrow to go back to Step 6.Step 8: Within 24 hours, you will receive a notification regarding your application. Get ready to st

Click on the "Order details" or the order number "KXXXXXX" under the My Sales Orders. Next, click the "Post Comment" option to upload the delivery proof then Post Comment to save it to the Order Log.

You are advised to check whether you receive the right thing and amount before you click "Confirmed received". Once confirmed, the order payment will be transferred to the seller's account and it cannot be reversed. Any issues, such as scams, items not delivered, or items different from the description will not be under our obligation anymore since the order was completed under your consent via clicking “Confirmed received”.

Here are some potential solutions to get your verification code, depending on your circumstances: Make sure you have an active physical SIM and good coverage (notes: if eSim doesn't work, please contact the carrier for help)Make sure your service plan supports text message delivery.Wait 1 hour before you try again. If it's still unsuccessful, it's best to wait for 24 hours before trying again.

Payment Processing Fees are charges applied by payment processors when a transaction is made. These fees cover the costs associated with verifying, authorizing, and transferring funds during the payment process. Orders placed on KALEOZ will incur a processing fee, which is a percentage of the transaction amount. Many payment processors charge transaction fees that include both a fixed fee and a percentage fee based on the total sale price of the product. The rate and percentage of the processing fee may vary depending on the country and payment method used. The processing fee will be displayed under the payment method you select when you proceed to payment. Note: If your order is refunded, only the order amount will be credited to your KALEOZ balance. The processing fees are non-refundable. Orders placed using your KALEOZ balance will not incur additional processing fees. Please note that if you request a refund to your original payment method or bank account, any processing fees c

About StripeStripe is a payment gateway that accepts the majority of Credit/Debit cards with a total of 135 currencies. Payments through Stripe are more fast, simple, secure and lower the chance of payment failure without adding operational complexity. In order to protect each transaction, Stripe Payment used best-in-class security tools and practices to maintain a high level of security. Currency SupportedAll currency that is available in KALEOZ is supported for Credit/Debit Card payment via Stripe.Processing FeesRegarding processing fees, kindly check here.Bank Supported via StripeStripe supported the majority of bank debit/credit cards worldwide. What if the card was declined via Stripe during the transaction?During the transaction, if the error is shown during checkout "Your card does not support this type of purchase", kindly contact card issuer support for further assistance.Below is the reason for this error:a) Some debit/credit cards have restrictions on cross-border

Step 1. Proceed to "Withdraw funds". Click on the "Setting" icon here.Step 2. Fill in the required information then click on "Save Withdrawal Method".Notes: You have to proceed to withdrawal verification before withdrawing your income.

For any inquiries about this, we advise that you contact the seller through Kchat to check about bonus eligibility before purchasing.