Note: KALEOZ is a C2C (consumer-to-consumer) platform, where each seller is responsible for managing their own orders. This means that KALEOZ does not source, process, or deliver orders on behalf of sellers. To sell items on KALEOZ, kindly follow these steps: 1. Register as a Seller Log in to your KALEOZ account. Click "Become a Seller" from the navigation menu. Complete the seller verification process by providing your identification and required information. Submit your application and wait for approval. 2. Create an Item Listing Go to My Products. Click "Create new item". Select the game, item type, and platform. Enter item details, pricing, delivery method, and upload a cover image. Click Save and List Product to publish the listing, or save it as a draft for later. 3. Optimize Your Listing Clear item

Step 1: Login to your account at SEAGM and go to "My Profile". Step 2: Click on the disconnect icon to unlink your SNS account. Step 3: Re-login to your account on KALEOZ with the registered email address. Alternatively, you may contact KALEOZ Support for further assistance.

To cancel an order after payment, buyers will need to contact the respective seller via KChat to cancel their order. Otherwise, the order will be canceled automatically after 3 days (72 hours).

After delivery is completed, buyers may rate the quality of service provided by the seller. You can also leave a comment or review, which will be shown to other future buyers that view the product.

5 Tips for KALEOZ Sellers Whether you're a new seller or an experienced one, consistently providing excellent service can help you attract more customers, build trust, and increase your sales. Follow these best practices to improve your seller performance on KALEOZ. 1. Prioritize Customer Satisfaction Deliver Orders Quickly Fast delivery is one of the most important factors customers consider when choosing a seller. Complete orders as quickly as possible to meet customer expectations. If you're taking a break, unavailable, or temporarily out of stock, enable the Close Store feature to prevent customers from placing orders that you cannot fulfill promptly. Learn More: What is the "Close Store" feature? Respond to Buyers Professionally Reply to buyer messages promptly and politely. Friendly, helpful communication builds customer trust and encourages repeat purchases. Excellent customer service can: Increase customer satisfaction. Encourage repeat

Ideally, you should keep your delivery proof at all times. If you're unable to keep it for more than 3 months, please upload it in the Order Log just in case there is a dispute later on.

Buyers could double-check the purchase order's input UID before making payment in the shopping cart. This is to prevent the products from being delivered to the wrong UID. Notes: The seller did not take any responsibility for the UID mistake. Once the seller completes the top-up based on the UID you provided, the order is not available for refund or change of UID.There are two ways that you could check your UID before making a payment.I) On Product Page: You could check your UID here before adding the product to the cart.II) In Shopping Cart: Before the payment, click on the "Order Information" to check the UID.

Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform. Go cashless with simple, fast, and secure transactions in just minutes with TnG.Touch 'n Go eWallet on KALEOZ is only available for Malaysians using MYR currency. It cannot be used for topping up your KALEOZ balance. Follow the simple steps below to pay with TnG: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, look for the "Online Payment" section and select "Touch n Go eWallet" as your preferred payment method, then select "Pay now". Step 3: The QR code will be displayed as example below. Launch your TNG eWallet app and tap 'Scan' icon to scan the QR code. Step 4: Tap on "Pay" and then key in your 6-digits TnG transaction PIN to complete the payment. Step 5: Once the payment is complete, you will be redirected back to the Payment Information page. You can check your order status by clicking on "My Orders" as shown in the pic

KALEOZ user could change their account language based on their preference. Here are the steps for changing your account language. Log in to your KALEOZ account. Click on your Country/Region option on top left of the page. A small pop-up window will appeared. Select the desired language, then click "Save Settings". If you have any questions, please contact our Customer Support team. :root{--art-bg:transparent;--art-text:#3a3632;--art-heading:#1a1714;--art-muted:#6e6960;--art-subtle:#7a8a9e;--art-accent:#3b82f6;--art-accent-dim:rgba(59,130,246,.15);--art-card-bg:rgba(0,0,0,.03);--art-card-border:rgba(0,0,0,.08);--a

Prohibition of Illegal Activities for Sellers To maintain a safe and trustworthy marketplace, all KALEOZ sellers must comply with applicable laws, regulations, and the KALEOZ Terms of Service. Important: Sellers are strictly prohibited from engaging in any illegal, fraudulent, or unauthorized activities on the KALEOZ platform. 1. Selling Illegally Obtained Products or Services You must not sell any products or services that have been obtained through illegal means, including: Hacking or unauthorized access Game cheating or exploitation Exploiting game bugs or glitches Any other unlawful methods 2. Violating Game Publisher Policies You must not sell products or services that violate the Terms of Service, End User License Agreement (EULA), or any other policies established by the game developer or publisher. 3. Fraudulent Transactions The following activities are strictly prohibited: Using stolen or unauthorized credit/debit cards or payme

Step 1: Click on the seller's username to check the seller's profile.Step 2: Seller's last active time will be shown here. "Leave message" means the seller is offline right now.Notes: Kindly place an order from the active seller to avoid long waiting times.

There are two ways for the seller to check the buyer's purchase history from your store.1. Search for the buyer's username on the "My Sales Orders" page. 2. View the buyer's purchase history under the "Transaction" tab in Kchat.Step 1: Click on the bottom right chat bubble and enlarge the Kchat to a new tab.Step 2: Select the buyer of your choice and click on the "Transaction" tab.Step 3: You may now view the buyer's purchase history here. 

Step 1: Go to the KChat Settings page.Step 2: You may save the frequently used message under the Quick Reply settings section. You can set up to 10 quick replies with a maximum of 250 words each. Step 3: Click "Save" once you have input the messages. Step 4: Start a chat on the KChat page. Click on the "Quick Reply" icon right beside the text box. Step 5: When the list of saved quick replies pops up, select the one you'd like to send. Step 6: Once a Quick Reply is selected, the message will be sent. Notes: You can add, remove or edit your quick replies by clicking the "Edit" icon.

If you’ve recently changed your mobile number and need to update the details on your Kaleoz account, don’t worry—the process is quick and straightforward. Simply follow the step-by-step instructions below to successfully update your information. Note: Your mobile number can only be updated once every 90 days. Steps to Follow Visit the following link: https://member.seagm.com/ucp/security/info In the Mobile Number section, select the option labeled [Modify phone] to start updating your mobile number. To proceed you will need to verify your identity using one of the available verification options. Select your preferred method and click [Send Verification Code].

Step 1: Sign in to your KALEOZ account then click "My Account".Step 2: On the My Account page, you can check your account transactions in the "Transaction History" section as shown below.

Important Notice: The Royal Malaysian Customs Department has announced that, effective 1 March 2024, the Sales and Service Tax (SST) rate will increase from 6% to 8%. In accordance with this announcement, KALEOZ will revise the Service Tax rate applied to platform fees charged to sellers from 6% to 8%, effective 1 March 2024. For more information, please refer to the official announcement HERE. Following the implementation of SST in Malaysia effective 1 September 2018, SEA Gamer Mall Sdn Bhd will impose Service Tax on taxable services provided through KALEOZ.com, in accordance with the Service Tax Guideline on Information Technology Services dated 9 August 2018. What is Sales Tax? Sales Tax is a single-stage tax imposed on: Taxable goods manufactured in Malaysia by a taxable person and sold by that person (including goods

Step 1: Click on the flag at the top right corner of the KALEOZ page. Step 2: From the Country/Region menu, select your country or region. Step 3: Click save to update your region.

KALEOZ Premium Seller Programme The KALEOZ Premium Seller Programme recognizes sellers who consistently demonstrate excellent sales performance and outstanding customer service. Approved sellers will receive a Premium Seller badge displayed on their store and product listings, helping buyers identify trusted and reputable sellers. Premium Seller Benefits Premium Seller badge displayed on your store and product listings. Improved product visibility and shop exposure. Greater buyer confidence and potentially higher conversion rates. Exclusive access to selected products and categories available only to Premium Sellers. Maintaining Your Premium Seller Status Premium Seller status is reviewed on a monthly basis. If you no longer meet the required performance standards, your Premium Seller badge may be temporarily revoked until all eligibility requirements are met again. To continue enjoying the programme benefits, you must consistently maintain your seller pe