Important information:Customers SHOULD NOT disclose bank transfer payment information to any persons or 3rd party except our KALEOZ Support via Kchat and phone calls to the phone numbers listed on the SEAGM website.This will be a critical issue:Disclosing your bank transfer payment information to 3rd party persons may result in your payment being claimed and used by them.KALEOZ verifies bank transfer payment with the bank transfer information given by buyers.Important Note:We WILL NOT BE RESPONSIBLE for any monetary loss should your Internet Banking Transfer/ATM Transfer/Cash Deposit Machine information be given to another person before giving it to our KALEOZ Support.

The rating for sellers is shown on the product page. The seller’s level is indicated by the number of hearts, diamonds, or crowns below the seller’s name. Please refer to the image below to further understand a seller’s tier. A seller’s rating is determined by the number of completed transactions. However, some sellers with lower ratings might just be new users. If they happen to offer an item with desirable pricing, you may consider purchasing from them. Despite a lower seller rating, users can still shop on KALEOZ safely as we offer complete protection from possible frauds or scams.

KALEOZ is committed to providing the best digital platform for gamers worldwide and helping them to make real money while having fun in-game. We're certainly not the only digital marketplace, but we strive to be the best. Here are the five (5) top reasons our customers choose us.Secured PlatformKALEOZ creates a secure environment for our customers and ensures that they can safely buy or sell gaming products and services online. KALEOZ functions as a mediator to ensure the safety of every transaction between buyer and seller. We have implemented a secure payment service where all payments will flow through KALEOZ. It ensures buyers receive the ordered product while assuring the sellers that they can receive payment after the product is delivered.Global Market AccessWe have convenient global payment channels for customers to buy and withdraw, allowing everyone to enter the global market. It gives our sellers the advantage of reaching domestic and international customers and significantly

Step 1. Go to “My Products”, click on the gear wheel icon on the side, and then “Edit item”.   Step 2. After you have done editing, click on “Save And List Product” and you are good to go. Alternatively, you may click “Save As My Product” to save it as a draft and list it for sale later.

We understand that receiving your order in a timely manner is important to you. However, there may be situations where the delivery is delayed or you haven't received your order at all. In such cases, KALEOZ offers a comprehensive refund process to address your concerns and ensure your satisfaction. Before requesting a refund, we recommend reaching out to the seller through KChat to remind them to fulfill the order. Communication can often resolve issues and lead to a quicker resolution. If you haven't received your order despite contacting the seller, please refer to the following refund options available to you.Automatic Cancellation after 72 Hours:To safeguard your interests, we have implemented an automatic cancellation policy. If, within 72 hours (3 days) of payment, the seller fails to deliver your order, our system will intervene and cancel the transaction. The refunded amount will be credited back to your KALEOZ account balance. Please note that this process occurs automaticall

What is the Product Promo Feature?Sellers can feature their products that are currently on sale/promotion to attract more buyers and increase sales. Buyers can also set filters to only view products that currently have a promo on KALEOZ.Feature Introduction:1. Sellers can set or remove the Promo status on their products at any time.2. A seller can promote up to 2 Products in each product category for each game.    - For example, Lost Ark has three product categories: Gold, Items, and Accounts.    - A seller can set up to 2 products within the Gold category as Promo Products.   - Likewise, they will only be able to set up to 2 Promo Products in the Items category and up to 2 Promo Products in the Accounts category.3. If the promoted product is removed, its Promo status will be removed also.4. Buyers can set filters to browse only promoted products through the game product page.How do I enable the Product Promo feature? Step 1: Log in to your KALEO

In order to withdraw your income, you must proceed with the withdrawal verification first. Step 1. Upload clear selfies of yourself holding an ID/Passport/Driving License that clearly shows your full name. You may use the same photo that you used to apply for seller verification. Step 2. Upload a screenshot or photo of your bank statement/internet banking page clearly showing your full name and account number. Notes: Your bank account holder's name must be the same as the seller applicant's name. Here is a sample of the bank statement. Your full name and bank account number are needed. Step 3. Once you have uploaded both photos, you may submit your withdrawal account verification. Kindly proceed with phone verification if you haven't. Notes: Your application will be processed within 24 hours.

When you engage with KALEOZ customer support through LiveChat, you have the opportunity to provide feedback on the service received. After concluding a LiveChat conversation, an automatic popup will appear, prompting you to rate the customer service experience.1. Rating Options:Excellent: If you are highly satisfied with the service.Great: If the service met your expectations and was satisfactory.Average: If the service was okay but could be improved.Poor: If the service did not meet your expectations.Bad: If the service was unsatisfactory.2. Adding Comments:Alongside the rating options, there is a space provided for comments. Feel free to elaborate on your experience or provide specific details about the service you received. Your comments can offer valuable insights for continuous improvement.**In the event that the rating popup does not appear automatically, there's no need to worry. Simply request it from the chat representative, and a chat rating will be sent out manually.

These are the steps to cancel your account deletion and restore your account: Step 1: Go to your mailbox and open the "Delete your account" email sent by SEAGM. Step 2: Click on the address link shown in the email. Step 3: Click on the "Cancel Account Deletion" button. Step 4: Click "Yes, I Would Like To Keep It" to restore your account. Step 5: Once revoked successfully, you will be redirected to the KALEOZ website.

We want to inform you that sellers can choose whether or not to provide a recharge invoice for your orders. It's recommended that you ask the seller about their policy on providing an invoice before placing an order. Clear communication between buyers and sellers ensures a smoother transaction experience. If you have any questions, feel free to contact the seller via KALEOZ Chat. Thank you for your understanding.

To cancel an order after payment, buyers will need to contact the respective seller via KChat to cancel their order. Otherwise, the order will be canceled automatically after 3 days (72 hours).

In today's digital age, online security is of utmost importance. With the increasing number of cyber threats, it's crucial to take proactive measures to protect your accounts. This guide is specifically tailored to help you fortify your Kaleoz account and recover it in case of a security breach. By following the steps outlined below, you can regain control of your compromised account and ensure its safety for the future. 1. Tips to secure your email address: Create strong, unique passwords for your email. Mix uppercase and lowercase letters, numbers, and special characters for better security. Review and update your recovery email settings, ensuring only your trusted recovery email is listed. Check for any unfamiliar recovery phone numbers and remove them. Monitor your email for any suspicious activity, such as unrecognized sent or deleted items. Enable two-factor authentication (2FA) on your email account to add extra security layers. 2. Recover Your Kaleoz Account If you suspect

Users are allowed to update their profile data HERE. Click “Edit” to modify the details and then “Save” once you’re done.

Step 1: Login to your account at SEAGM and go to "My Profile". Step 2: Click on the disconnect icon to unlink your SNS account. Step 3: Re-login to your account on KALEOZ with the registered email address. Alternatively, you may contact KALEOZ Support for further assistance.

You do not need to cancel your unpaid order because unpaid orders will automatically expire after 1 hour. 

What is a KALEOZ Gift Card? Kaleoz gift card is a digital gift card that can be used to purchase game top-ups and other digital goods and services from Kaleoz Marketplace. Kaleoz Gift Cards are available in a variety of denominations and can be purchased using various payment methods, including credit cards, debit cards and other e-wallets. To use a Kaleoz gift card, users need to purchase the corresponding Kaleoz gift card based on the currency registered in their account. Where can I buy KALEOZ Gift Cards? Kindly click HERE. Will KALEOZ Gift Card PINs expire? Yes. KALEOZ Gift Card codes are valid for two (2) years from the date of purchase. Be sure to redeem it before it expires! Can I refund the balance from a KALEOZ Gift Card? No. The balance is non-refundable & non-transferable. How do I redeem a KALEOZ Gift Card PIN? Step 1: Login to your KALEOZ Account and proceed to "My Account". Step 2: Click on "Top Up Account Balance". Step 3: Click on "KALEOZ Gift Ca

After delivery is completed, buyers may rate the quality of service provided by the seller. You can also leave a comment or review, which will be shown to other future buyers that view the product.

Ideally, you should keep your delivery proof at all times. If you're unable to keep it for more than 3 months, please upload it in the Order Log just in case there is a dispute later on.