Step 1: Click on the seller's username to check the seller's profile.Step 2: Seller's last active time will be shown here. "Leave message" means the seller is offline right now.Notes: Kindly place an order from the active seller to avoid long waiting times.

Buyers could double-check the purchase order's input UID before making payment in the shopping cart. This is to prevent the products from being delivered to the wrong UID. Notes: The seller did not take any responsibility for the UID mistake. Once the seller completes the top-up based on the UID you provided, the order is not available for refund or change of UID.There are two ways that you could check your UID before making a payment.I) On Product Page: You could check your UID here before adding the product to the cart.II) In Shopping Cart: Before the payment, click on the "Order Information" to check the UID.

Step 1: Go to the KChat Settings page.Step 2: You may save the frequently used message under the Quick Reply settings section. You can set up to 10 quick replies with a maximum of 250 words each. Step 3: Click "Save" once you have input the messages. Step 4: Start a chat on the KChat page. Click on the "Quick Reply" icon right beside the text box. Step 5: When the list of saved quick replies pops up, select the one you'd like to send. Step 6: Once a Quick Reply is selected, the message will be sent. Notes: You can add, remove or edit your quick replies by clicking the "Edit" icon.

Step 1: Sign in to your KALEOZ account then click "My Account".Step 2: On the My Account page, you can check your account transactions in the "Transaction History" section as shown below.

Step 1: Click on the flag at the top right corner of the KALEOZ page. Step 2: From the Country/Region menu, select your country or region. Step 3: Click save to update your region.

Yes. You may request one from the seller, but invoice availability depends on the seller. Please contact the seller via Kchat before placing your order to confirm.

A Payment PIN is required to authorize payments using your KALEOZ account balance. Setting up a Payment PIN helps you complete payments securely and protects your funds against unauthorized use. For enhanced security, we recommend changing your Payment PIN regularly. Note: The same procedure applies when changing or resetting your Payment PIN. Follow the steps below to set up your Payment PIN: Go to the Set Payment PIN page. Select your preferred verification method, then click Send Verification Code. Enter the verification code you received. Enter a 6-digit Payment PIN. Re-enter your 6-digit

When shopping on KALEOZ, choosing the right seller is the key to a smooth and satisfying experience. A trustworthy seller doesn’t just deliver quality products — they also provide timely shipping, clear communication, and dependable customer service. Why Seller Reputation Matters Before placing an order, take a moment to check the seller’s profile. Reliable sellers usually stand out with: High ratings & positive reviews Strong response rates (quick replies to questions) Consistent performance across transactions Seller Reputation Tier List On KALEOZ, sellers are ranked by hearts, diamonds, or crowns beneath their name. These icons reflect the number of successful transactions they’ve completed. Hearts → New or growing sellers Diamonds → Established sellers with solid track records Crowns → Top‑tier sellers with excellent reput

Note: 1. A processing fee is automatically applied at checkout. The applicable fee may vary and is subject to change without prior notice. 2. PayNow (SGD) is only available when Singapore Dollar (SGD) is selected as the payment currency for the Singapore region. 3. Ensure that your Virtual Private Network (VPN) is disabled before proceeding with checkout. Step 1: Select your products on KALEOZ, then click "PayNow" to proceed to the checkout page. Step 2: Select PayNow as your payment method, then click "Create Payment." Step 3: You will be redirected to the Tazapay PayNow payment page. Step 4: Follow the on-screen instructions to complete your payment. After the transaction is successful, wait for the payment gateway to automatically redirect y

Building trust and confidence with your buyers is essential to becoming a successful seller on KALEOZ. Here are eight key practices every seller should follow. 1. Deliver Fast and Consistently Fast and reliable order fulfilment helps create a positive buying experience. Process orders as quickly as possible. Clearly state your expected delivery time. Inform customers promptly if any delays occur. Note: Customers often judge top-up sellers primarily by their speed and reliability. 2. Deliver What You Promise Always ensure that your products and services match what is described in your listings.

Important Notice: You cannot submit a seller application at this time because KALEOZ does not offer a withdrawal method for your currency. If your currency is not currently supported by KALEOZ for seller withdrawals, you will not be able to submit a seller application at this time. Currently, KALEOZ supports the following currencies for seller applications: MYR (Malaysian Ringgit) SGD (Singapore Dollar) PHP (Philippine Peso) THB (Thai Baht) VND (Vietnamese Dong)

Follow these simple steps to attach an image in Kaleoz LiveChat seamlessly:Step 1: Click the [+] button at the bottom left of the chat box for expanded options.Step 2: Locate and click the "Image" icon among the options.Step 3: A window will appear for image selection. Please choose your desired image and upload it promptly.**Pro Tip for PC Users: Direct Image PasteFor our PC users, there's a handy shortcut. If you've taken a screenshot, you can paste it directly into the chat box for automatic uploading.

Step 1: Proceed to "My Product".Step 2: Select the listing, then click "Edit item".Step 3: Set the purchase limit.

Prohibition of Illegal Activities for Sellers To maintain a safe and trustworthy marketplace, all KALEOZ sellers must comply with applicable laws, regulations, and the KALEOZ Terms of Service. Important: Sellers are strictly prohibited from engaging in any illegal, fraudulent, or unauthorized activities on the KALEOZ platform. 1. Selling Illegally Obtained Products or Services You must not sell any products or services that have been obtained through illegal means, including: Hacking or unauthorized access Game cheating or exploitation Exploiting game bugs or glitches Any other unlawful methods 2. Violating Game Publisher Policies

If you were charged more than the merchant's total price when using a credit/debit card to pay for an order, there could be several reasons for this discrepancy. Here are some common explanations: Foreign Transaction Fees: If you made a purchase in a currency different from your card's native currency, your bank might charge a foreign transaction fee. This fee is usually a percentage of the transaction amount. Bank Fees: Some banks may charge fees for specific types of transactions or for using certain types of cards. Review your bank's fee schedule for more information. To resolve the issue, you should take the following steps: Check Transaction Details: Review the details of the transaction, including any email receipts or confirmation pages, to understand the charges better. Contact the Merchant: Reach out to us directly to inquire about the charges and seek clarification. Contact Your Bank: If the issue persists, contact your bank to discuss the charges and ask for an explanat

Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,

The KALEOZ Premium Seller Programme recognizes sellers who consistently demonstrate excellent sales performance and outstanding customer service. Approved sellers will receive a Premium Seller badge displayed on their store and product listings, helping buyers identify trusted and reputable sellers. Premium Seller Benefits Premium Seller badge displayed on your store and product listings. Improved product visibility and shop exposure. Greater buyer confidence and potentially higher conversion rates. Exclusive access to selected products and categories available only to Premium Sellers. Maintaining Your Premium Seller Status Premium Seller status is reviewed on a monthly basis. If you no longer meet the required performance standards, your Premium Seller badge may be temporarily revoked until all eligibility requirements are met again. To continue enjoying the programme benefits, you must consistently maintain your seller performance and account activity. Ter

Important Notice: The Royal Malaysian Customs Department has announced that, effective 1 March 2024, the Sales and Service Tax (SST) rate will increase from 6% to 8%. In accordance with this announcement, KALEOZ will revise the Service Tax rate applied to platform fees charged to sellers from 6% to 8%, effective 1 March 2024. For more information, please refer to the official announcement HERE. Following the implementation of SST in Malaysia effective 1 September 2018, SEA Gamer Mall Sdn Bhd will impose Service Tax on taxable services provided through KALEOZ.com, in accordance with the Service Tax Guideline on Information Technology Services dated 9 August 2018 .