Search User Guide
How to pay using QRIS [IDR] in KALEOZ?
Follow these simple steps below to pay with QRIS [IDR]:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the Payment page, select Online Payment, choose "QRIS" and then click "Pay Now" to proceed.
Step 3: Once clicked, a QR code will be generated for the order created and should only be used for payment ONCE.
Step 4: Scan the QR Code above with your QRIS Account in order to proceed with the payment.Note: The payment will expire in 1 hours. You will have to create a new payment if the payment is expired.
Step 5: Once the transaction is completed, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
Where can I find my User ID for Whiteout Survival?
Whiteout Survival is a free-to-play survival strategy mobile game developed by Century Games Pte. Ltd.
Whiteout Survival is a survival strategy game that centers on a glacial apocalypse theme. The catastrophic decline in global temperatures has wreaked havoc on human society. Those who have made it out of their crumbling homes are now faced with a new set of challenges: vicious blizzards, ferocious beasts, and opportunistic bandits looking to prey on their despair. As the head of the last city in these icy wastes, you are the only hope for humanity's continued existence. Can you successfully guide the survivors through the ordeal of adapting to the hostile environment and re-establishing civilization? The time for you to rise to the occasion is now!
Immerse yourself in the excitement of the glacial apocalypse theme. Fascinating mechanics and intricate details await you to explore!
Purchase your Frost Star at the lowest price from our trusted KALEOZ sellers to enhance your gaming exper
I have delivered the order but the buyer did not confirm the delivery
You may try to contact the buyer through KChat and request the buyer to confirm the delivery of the order. However, if the buyer does not confirm the delivery order after 3 days, the order will be automatically marked as completed by the system.
Why is my order marked "Expired"?
When your order is marked as 'Expired,' it means that the transaction or payment associated with the order was not completed within the designated time frame. All unpaid orders are subject to automatic expiration within 1 hour of creation. This is done to ensure efficient order processing and to make products available for other customers. If you still wish to purchase the items, you can create a new order. Be sure to complete the payment within the specified time frame to avoid expiration.
Payment Success with 'Expired' StatusIn case you have successfully made a payment but your order still reflects an 'Expired' status, no need to worry. Please contact Kaleoz support with the payment receipt, and we will assist you promptly.
Where's my Player ID for Alchemy Stars?
Alchemy Stars is a strategy RPG mobile game developed by Tourdog Studio of China and published by Tencent Games. Immerse yourself in a captivating fantasy world, with the finest voiceover cast bringing each beloved character to life in the fantasy world of Aurora.
Enhance your gaming experience by purchasing Lumocrystal top up to buy Lumamber to recruit your desired character and etc. Purchase your Lumocrystal top up at the lowest price from our trusted KALEOZ sellers. Players only need to provide the Player ID.
Check this out on how to find your Player ID:
Step 1. Launch your Alchemy Star mobile game.
Step 2. Your Player ID is located in the bottom left of the main screen, right under your player name.
How to make payment via Boost e-wallet [MYR] in KALEOZ?
Boost is an e-wallet that you can use to pay without the hassle of using physical cash. Boost is proudly Malaysia’s homegrown lifestyle e-wallet app that is both secure and rewarding. When it comes to topping up on the Boost, it’s as easy as one, two, three! Boost is now partners with 17 banks such as Maybank, CIMB, RHB Bank, Public Bank, Hong Leong Bank, and many more.
Note: Boost pay is only available in Malaysian Currency (MYR).
Step 1: Choose the product you want to purchase on the KALEOZ site, then add it to the shopping cart.
Step 2: In your shopping cart, click on "Pay Now" to be directed to the payment checkout page.
Step 3: On the checkout page, click "Online Payment" and select "Boost" under the E-Wallets category. Then, click on "Pay Now" to proceed.
Step 4: A QR Code will be generated. Kindly login to your Boost Apps to proceed with payment.
Step 5: In your Boost account, kindly click on the "Scan" icons located in the middle of the menu on the bottom page.
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Can I make orders from multiple different sellers in my shopping cart and check them out all at once?
Yes, you can. The total sum of the order will be shown at the end of the ordering process.
I paid for my order, but why is my order status still not paid?
Due to latency issues, the payment in the payment service provider's system may be delayed, please wait at least 1 to 2 hours. If the payment status has not changed after 2 hours, please contact our KALEOZ Support and let us assist you in this issue.
Is there a limit to the payment amount for a single order?
Yes, each user will have a preset single payment limit, weekly payment limit, and monthly payment limit. Users can contact our KALEOZ Support via Kchat to increase the payment limit.
Notes: Payment limits vary for all available currencies.
How do I reset my password?
Step 1:
From the sign-in page on kaleoz.com, click Sign in > Click "Forget password?"
Step 2:
Enter your email address > Click the checkbox at reCAPTCHA checkout > Click "Send reset password email"
Step 3:
Check your email inbox > Click the link in the email to complete reset password process.
Note: Please check your email JUNK or SPAM folder if you could not find the message in your INBOX.
Step 4:
Enter your new password > Click "Save"
Note: The password reset links included are time-sensitive and for one-time use only. If you click the link and it doesn't work, try requesting a new one and use the link as soon as you can.
How do I get the KALEOZ gift card pin that I purchased from SEAGM?
All digital codes purchased in SEAGM will be delivered to your SEAGM account under the "My Cards" section.
Step 1: Log in to your SEAGM account, click the user icon, and select My Cards.
Step 2: Once clicked, kindly enter your SEAGM account login password to retrieve the code. Then click "Submit".
Step 3: Select the order you've just purchased, then tap "Show" and the code/pin will be shown. You will need to copy the code/pin and redeem it to the site you need.
If you're not sure how to use the code purchased, you may click on "Activation Guide" below your pins:
How to pay using OneCard in KALEOZ?
What is OneCard?
OneCard is a prepaid card service operating in the Middle East, enabling users to make online purchases. These prepaid cards by OneCard are accessible for purchase in 13 countries, encompassing Egypt, Saudi Arabia, Kuwait, and the UAE.
Follow the steps to pay using OneCard
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "OneCard" from the Prepaid Card/Gift Card category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You'll be directed to the OneCard payment page via Smart2Pay. Kindly enter your Paysafecard code and tick the small box below. Then click on "Pay" to proceed.
Step 5: Follow the on-screen instructions to complete the payment. Once the transaction is finished, please allow the payment gateway to redirect you back to our website for the final completion of the transaction.
NOTE:
How to pay using Bancontact/Mister Cash [EUR] in KALEOZ?
Follow these simple steps below to pay with Bancontact/Mister Cash [EUR]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Under "Online Banking" category, select "Bancontact/Mister Cash" then click on Pay Now to proceed.
Step 3 : Choose either to pay using Apps or Card.
[I] If payment is made through Bancontact Apps, kindly scan the QR code and follow the instructions provided.
[II] If payment is through cards, kindly enter your cardholder's name, card number, and expiry date, then click the 'Yes, I confirm my order" to continue.
Step 4 : Kindly follow the on-screen instructions to complete the whole transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ
Why my KALEOZ account is locked?
You may not be able to access your account due to the following reasons:1. You forgot your login details or it says "Invalid login email or password" when attempting to login.You can reset your password to keep your account secure.
2. Your account is locked due to many failed login attempts.
If you can’t remember your password, please contact our KALEOZ Support team for assistance in unlocking your account. Once your account is unlocked, you can reset your password to help keep your account secure.3. You tried to reset the password, but it says "Account was suspended. Please contact KALEOZ Support if this was a mistake"This is just a temporary suspension of your account, you can file a request to a KALEOZ Support officer to unsuspend your account. However, KALEOZ reserves the right to suspend or block access to and use of the services for any offenses and for any length of time.
How to find Cooking Adventure User ID
Are you a culinary enthusiast diving into the delicious world of Cooking Adventure? If you're ready to spice up your gaming journey with recharge services on Kaleoz, you'll need your unique Cooking Adventure user ID.
Unlocking your Cooking Adventure user ID is as easy as following these simple steps:
Launch Cooking Adventure on your device and log in to your account.
Navigate to setting button, typically located in the top right corner of the screen.
Your Cooking Adventure user ID will be prominently displayed in your profile details.
Copy your user ID by tapping on it or using the provided copy function.
With your Cooking Adventure user ID at hand, you're all set to explore exciting recharge services on Kaleoz and elevate your culinary adventures to a whole new level! Happy cooking!
Why my seller application has been rejected?
Your seller application will be rejected if:ID/Passport invalid.Blur image.The applicant's name doesn't match the ID/Passport.Multiple registrations.Violating rules and regulations.KALEOZ reserves the right to amend the seller application policy without prior notice.
Can I request for KALEOZ to make a new game listing if I can't find it on the website?
Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us!
Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell.
How can I attach an image in KALEOZ LiveChat?
Follow these simple steps to attach an image in Kaleoz LiveChat seamlessly:Step 1: Click the [+] button at the bottom left of the chat box for expanded options.Step 2: Locate and click the "Image" icon among the options.Step 3: A window will appear for image selection. Please choose your desired image and upload it promptly.**Pro Tip for PC Users: Direct Image PasteFor our PC users, there's a handy shortcut. If you've taken a screenshot, you can paste it directly into the chat box for automatic uploading.