Auto-reply is a feature that allows sellers to automatically respond to buyers who initiate a conversation via KChat. It helps ensure timely communication, especially when you're not available to reply immediately. How Does It Work? Auto-reply behavior depends on whether you have any Assistant account: - If you do NOT have an Assistant account: Auto-reply will be sent immediately when a buyer initiates a chat. - If you DO have an Assistant account: Auto-reply will only be sent when none of your Assistant accounts are online. If any Assistant account is active, auto-reply will not be triggered. How to Set Up Auto-Reply？ Step 1: Go to the KChat Settings page. Step 2: Scroll down and tick the checkbox next to “Enable auto reply”. Step 3: Enter your custom message (up to 500 characters). Step 4: Click “Save” to apply your settings.

If you’ve forgotten your KALEOZ password, don’t worry resetting your password is quick and easy. This guide will walk you through the steps to reset your KALEOZ password so you can regain access to your account safely and securely. Step 1: Go to the top right corner of the page and click 'Login/Sign Up'. You will then be redirected to the KALEOZ login/sign-up page. Step 2: In the 'Sign in to KALEOZ' section, click 'Forgot password?' to be redirected to the password reset page. Step 3: Enter the email address associated with your KALEOZ account, then click 'Send Verification Code' to receive your verification code. Step 4: Please log in to your email account and locate the message containing the verification code in your inbox. Note:  If you have not received the verification code email, kindly follow the steps below to troubleshoot the issue. Check your spam or junk folder as the verification code email may sometimes end up there. Ensure the email address associated with your

Why is my account suspended? Our Risk Management Team does regular checks and will suspend members, and lock them out of our website. Our system is also equipped with a machine learning algorithmic identity management system that automatically scans and monitors user registration and logins. This is to protect our system from fraudulent users, hackers and accounts taken over by an unauthorized person. The most common reason for accounts to be suspended will be multiple accounts, VPN, different IP address login, and much more. To have a more detailed explanation, you may check it on our KALEOZ user guide under "General FAQ". Account suspended? No worries! Kindly follow the steps below to regain access to your KALEOZ account: Step 1: During login, the page shows "Your account was being suspended". Do stay calm and contact our support team. Step 2: Kindly contact our KALEOZ Support and provide your KALEOZ registered email address for checking. The checking time would be estimated w

No, you cannot. Our platform currently only supports a single payment method per order. This means that you cannot use a combination of KALEOZ Balance and other payment methods to pay for an order.If you have KALEOZ Balance and the balance is insufficient to cover the order amount, you have the following options:1. Top up your KALEOZ Balance. In cases where your KALEOZ balance is insufficient, you have the option to reload your KALEOZ balance. Please note that this option may not be available for certain currencies on our platform. For detailed instructions on how to reload your balance, please click [here].2. Use other payment methods. If balance recharge is not available for your currency or if you do not want to reload your KALEOZ Balance, you can use other payment methods that are available on our platform. Regarding the remaining balance in your KALEOZ account, you can contact customer support to have it refunded to your original payment method or bank account.

Follow these simple steps below to pay with Skrill: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page. Step 2: Select Online Payment under the E-wallet section for "Skrill" and click on "Pay Now" to proceed. Step 3: Once clicked, you will be directed to the Skrill transaction page to proceed with payment. Kindly log in to your Skrill account. Step 4: Once logged in, kindly follow the on-screen instructions to pay. Once the transaction is completed, please allow the payment gateway to re-direct you to our website to complete the transaction fully. Step 5: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

If you see an error message stating that your account is not allowed to make purchases, it means that your account may have been temporarily restricted from making new purchases. This restriction may be applied as part of KALEOZ's security checks, account verification process, or to protect the account from unusual or potentially risky activity. What Does "Your Account Is Not Allowed to Make Purchases" Mean? If you see the system message "Your account is not allowed to make purchases," your account has been temporarily restricted from making purchases. This restriction is generally related to security checks, verification requirements, or unusual activity

Follow these simple steps below to pay with Neosurf: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, select "Online Payment" then select "Neosurf" under Prepaid Card/Gift Card category and click on 'Pay Now". Step 3: You will be redirected to the Neosurf checkout page to complete the transaction. You will be given four choices to proceed with the payments. 3 (I): Payment Via Credit Card in Neosurf. You would need to Register/log in Neosurf account to proceed  your payment. 3 (II): Through Cash payment. Once clicked, you will be directed to the nearest Neosurf reseller around you to purchase the Neosurf Card and redeem the pin to complete the transaction. 3 (III): Through Voucher Code. Kindly enter the Neosurf Voucher Code that you purchased, and click "Pay". 4 (IV): Through Neosurf Account directly. Kindly enter your login details and click "Log in and Pay" to finalize your payment. Step 4: On

What is OneCard? OneCard is a prepaid card service operating in the Middle East, enabling users to make online purchases. These prepaid cards by OneCard are accessible for purchase in 13 countries, encompassing Egypt, Saudi Arabia, Kuwait, and the UAE. Follow the steps to pay using OneCard Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now". Step 2: You will be redirected to the payment checkout page by clicking "Pay Now". Step 3: On the checkout page, choose "OneCard" from the Prepaid Card/Gift Card category under "Online Payment." Click on "Pay Now" to proceed. Step 4: You'll be directed to the OneCard payment page via Smart2Pay. Kindly enter your Paysafecard code and tick the small box below. Then click on "Pay" to proceed. Step 5: Follow the on-screen instructions to complete the payment. Once the transaction is finished, please allow the payment gateway to redirect you back to our website for the final completion of the transaction. NOTE:

Managing a diverse product inventory can be a demanding task, especially when you need to make changes to multiple items simultaneously. This is where the "Multiple Edits" feature comes into play. It is used to edit essential product details for a selected group of items all at once, eliminating the need to edit each item individually.This guide will walk you through two methods: "Export and Edit" and "Edit Directly on Kaleoz." Both methods are designed to make your product management more efficient and hassle-free.Method 1: Export and EditStep 1: Go to the "My Product" page and filter the products you want to edit. Click on "Multiple Edits Download" to export an Excel file.Step 2: Open the downloaded Excel file. The following product details can be modified for each product:Package Size: The quantity or amount of the product that is included in a single unit.Unit Price: The price at which a single unit of the product is sold.Quantity: The number of units of the product available for p

Follow these simple steps below to pay with KakaoPay [KRW]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment" under E-wallets category, select "KakaoPay" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed to the Rapyd KaKaoPay page. Kindly follow the instructions provided to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 4 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Pipay [USD]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment" under "E-Wallets" category, select "Pipay" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed to the Pipay iPay88 merchant page to complete the transaction. On the payment page, kindly enter your PiPay wallet number in order to proceed. Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with Boleto [BRL]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Offline Payment" under "Physical Store" category, select "Boleto" then click on Pay Now to proceed. Step 3 : Only clicked, you will be directed to the Boleto transaction page. Kindly fill in your name, email and CPF/CNPJ to proceed. Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Note： Roblox Gift Cards can only be redeemed in a browser at Roblox.com/redeem - they can't be redeemed in the Roblox mobile app or any video game console.Step-by-Step Instructions: 1. Go to the Roblox Redemption Page. 2. Log in to your Roblox account. 3. Redeem the Gift Card: - Enter the PIN code in the provided field. - Click "Redeem" to proceed. - A success message will appear once the credit has been successfully added to your account. By following these steps, you can easily redeem your Roblox Gift Card and enjoy your new credit.

Follow these simple steps below to pay with MyBank [EUR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Banking", select "Mybank" then click on "Pay Now" to proceed. Step 3 : Once clicked, you will be directed to the MyBank official payment page. Kindly select your bank and fill in your email and surname in the provided space then click "Continui" to proceed. Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with iDEAL [EUR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Under "Online Banking" category, select "iDEAL [of your choices]" then click on Pay Now to proceed. Step 3 : Kindly follow the on-screen instructions to complete the whole transaction. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 4 : After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Follow these simple steps below to pay with LinkAja [IDR]: Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2 : Select "Online Payment", under "E-Wallets" select "Link Aja'" then click on "Pay Now" to proceed. Step 3 : Once clicked, you're required to enter your national identity card number for verification. Kindly enter your national identity card number in the space provided then click "Continue Payment". Step 4 : Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5 : After you're re-directed back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.

Step 1: Proceed to "My Orders", then select the order.Step 2: Select "Request Refund".Step 3: You can modify the refund amount before submitting.REMINDER: Please ensure both parties have agreed with the refund request in order to eliminate any conflict.

Follow these simple steps below to pay with Dana [IDR]: Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page. Step 2: On the checkout page, click on "Online Payment" and select "Dana" under the E-wallets category. Then, click on "Pay Now" to proceed. Step 3: You will be directed to payment page, kindly enter your phone number and click "Next". Once clicked, kindly enter the Dana verification code that you have just received. Step 4: Kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction. Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.