Auto-reply is a feature that allows sellers to automatically respond to buyers who initiate a conversation via KChat. It helps ensure timely communication, especially when you're not available to reply immediately. How Does It Work? Auto-reply behavior depends on whether you have any Assistant account: - If you do NOT have an Assistant account: Auto-reply will be sent immediately when a buyer initiates a chat. - If you DO have an Assistant account: Auto-reply will only be sent when none of your Assistant accounts are online. If any Assistant account is active, auto-reply will not be triggered. How to Set Up Auto-Reply？ Step 1: Go to the KChat Settings page. Step 2: Scroll down and tick the checkbox next to “Enable auto reply”. Step 3: Enter your custom message (up to 500 characters). Step 4: Click “Save” to apply your settings.

Step 1: Go to the KChat Settings page.Step 2: You may save the frequently used message under the Quick Reply settings section. You can set up to 10 quick replies with a maximum of 250 words each. Step 3: Click "Save" once you have input the messages. Step 4: Start a chat on the KChat page. Click on the "Quick Reply" icon right beside the text box. Step 5: When the list of saved quick replies pops up, select the one you'd like to send. Step 6: Once a Quick Reply is selected, the message will be sent. Notes: You can add, remove or edit your quick replies by clicking the "Edit" icon.

Here's how to reply: Step 1: Go to "My Sales Orders" and find the order for the review that you want to reply to. Step 2: Click "Comment". Step 3: Rate the buyer and enter your response. Step 4: Click "Post Comment". Note: You can only reply once to a review, and you can't edit or retract that reply.

1. Prioritize customer satisfaction- Fast deliveryThe current customer trends expect fast delivery, which means you need to complete orders in the shortest time possible. If you need to rest for a while or take an extended break, you should enable the Close Store feature. This prevents customers from placing orders during your down time and being disappointed by slow delivery times.Learn more: What is the "Close Store" feature?- Friendly replies to buyer queries and requestsProviding customers with great customer service can relate to customers and make first-time buyers become loyal customers. Happy customers buy more, and they are often more willing to spend more money than other customers. The better your customer service, the more likely your customers' price sensitivity will decrease.2. Actively manage your customer feedback- Proactively contact customers to leave positive reviewsDon’t passively wait for customers to review, you should instead go to them. After the product is