Search User Guide
Changing my email address and/or mobile phone number
After a user requests to change their email address/mobile number, KALEOZ requires additional identification before we can proceed. This is intended to safeguard your KALEOZ account from potential financial crime, risks, or fraud.
Here is how to proceed:
Step 1: Contact the KALEOZ Support via KChat.
Step 2: Inform the reason that you want to change your email address/mobile number.
Step 3: KALEOZ Support will send a verification code to you.- Change email address: KALEOZ Support will send a verification code to your mobile number- Change mobile number: KALEOZ Support will send a verification code to your email address
Step 4: Inform the verification code you received to KALEOZ Support.
Step 5: After updating to a new email address/mobile number you need to do:- New email address: reset password before login to your account.- New mobile number: re-verify your mobile number.
Alchemy Stars - What are the uses of Lumocrystals?
Lumocrystal is one of the main currencies in the Alchemy Stars, and if used properly, it will be very powerful. Lumocrystals are primarily obtained through recharge; therefore, if you want to get these crystals, you must buy them with real money. There is no limit to the number of Lumocrystals in this game so that you can buy them at will according to your needs. The good news is that the player who buys Lumocrystals for the first time will get twice as many crystals, which means that if you buy 500 Lumocrystals, you will get 1000 Lumocrystals in the game. However, many players do not know the uses of these crystals. So let's take a look at how to use Lumocrystals in Alchemy Stars:> Use Lumocystals to buy limited outfits1. Go to the game store.2. Click on the "Outfit" tab, and then you will find a list of limited outfits, along with their prices.3. Select the outfit you want and pay for it by Lumocystal.> Use Lumocystals to exchange for LumamberLumamber is another main currency
Mastering Metal Slug: Awakening - A Guide to Obtaining Rubies
Metal Slug: Awakening breathes new life into the classic arcade game. Developed by TiMi Studios and published by VNG Games, it's set in 2026, where soldiers confront an evil organization.
What makes it thrilling? Updated graphics that blend nostalgia with modern flair, fresh gameplay mechanics like dodge rolls and grappling hooks, and a diverse cast of characters each with unique abilities. The action never stops, with various modes, cross-platform play, and an abundance of content.
Whether you're a Metal Slug fan or an action-game enthusiast, Metal Slug: Awakening is a must-play for its captivating blend of nostalgia and innovation. Join the battle and experience the evolution of a beloved franchise!
Uses of Ruby in Metal Slug: Awakening
Character Skins: Ruby can be used to purchase unique character skins, allowing you to customize your heroes' appearances.
Weapons: Acquire powerful weapons using Ruby to enhance your arsenal, giving you an edge in battles.
Equipment: Upgrade your
Where is my Top Eleven Manager ID?
About Top Eleven Football ManagerTop Eleven’s community spans the globe and speaks a common language: football. On top of managing their own clubs, Top Eleven players channel their passion outside of the game. Club Twitter accounts, active forums, dedicated YouTube channels and Facebook pages, as well as in-person Association meetups, are just some of the ways the community expresses what it means to be a Top Eleven Manager.The Top Eleven Community page is a gathering place where Managers can take their passion for the game to new heights and meet other devoted TE players.Connect with other Managers in your area through Top Eleven Supporters Clubs, or browse the stories of players from around the world in our Meet The Managers series.To find your Top Eleven Manager ID:Use your account to log in to the game.Click the "Home" button in the top-right corner.Visit the "Settings" section located at the bottom of the navigation.Your Top Eleven Manager ID will be displayed.
Seller Assistant FAQ
How to recruit a seller assistant on KALEOZ
To recruit a seller assistant, please refer to the steps below:
Click on your username as displayed and choose “My Assistant” from the drop-down list.
Insert the email address of the person you wish to recruit in the “User email address” box and click “Send”.
Once the recruitment email has been sent, the user will receive an invitation from you and the user is required to click “Accept” in order to become your seller assistant.
What is a seller assistant & what do they do?
A seller assistant can assist in managing orders, product management and also chat with the buyers via Kchat. Take note that the invitation is only valid for 24 hours.
Does the seller assistant require a registered KALEOZ account?
Yes, this is compulsory.
Can a user become a seller assistant of more than one seller?
No, this is not allowed.
Can a seller assistant apply to become a seller?
Once you become an assistant, you’re not eligible
How do I get the KALEOZ gift card pin that I purchased from SEAGM?
All digital codes purchased in SEAGM will be delivered to your SEAGM account under the "My Cards" section.
Step 1: Log in to your SEAGM account, click the user icon, and select My Cards.
Step 2: Once clicked, kindly enter your SEAGM account login password to retrieve the code. Then click "Submit".
Step 3: Select the order you've just purchased, then tap "Show" and the code/pin will be shown. You will need to copy the code/pin and redeem it to the site you need.
If you're not sure how to use the code purchased, you may click on "Activation Guide" below your pins:
How do I contact a seller?
To contact a seller on KALEOZ, you have multiple options to initiate a conversation using KChat. Here's a guide for contacting sellers:1. From the Product Listing Page:Click on "Chat with seller" below the seller's username to start a conversation with the seller directly. If the seller is offline, you will see "Leave message" instead. Click on it to leave a message for the seller.2. From the Product Page:After clicking on a specific product, navigate to the product page. In the bottom left corner of the page, you will find the seller's profile section. Look for the "Chat with Seller" (if the seller is online) or the "Leave Message" (if the seller is offline). Click on it to start a conversation with the seller directly.3. From the My Orders Page:Go to the "My Orders" page, where all your orders are displayed. Below the seller's username, you will find the KChat icon. Click on it to contact the seller directly.Additional info: A BLUE dialogue box means that the seller is online,
How do I track my order status?
Step 1: Go to "My Orders" after logging in to your KALEOZ account.Step 2: Choose the order status you wish to see.
Step 3: Click the Order ID KXXXXXXX to see more details of the specific order.
Order status might be shown as below:
Waiting Payment - Orders awaiting payment. Unpaid orders will expire after 1 hour if no payment is made.
Waiting Delivery - Orders that have been paid for and awaiting delivery from the seller.
Waiting Confirmation - Orders that have been delivered by the seller and awaiting confirmation from the buyer.
Refunding - Orders that have been canceled. Any payments made are returned to your KALEOZ balance.
Deleted - Orders that have been deleted by the user.Expired - Unpaid orders that have expired after the 1-hour period.
How do I change my password?
Step 1: Log in to your KALEOZ account > Go to "My Profile"
Step 2: Under Security, click "Change Password"
Step 3: Enter your original password and new password > click "Save Password"If you have forgotten your original password, you can click here to learn how to reset your password.
FAQs: Purchasing Genshin Impact Genesis Crystals
Genesis Crystals are the in-game special currency for Genshin Impact. These can be used to purchase “Bundle” and redeem into "Primogems" and players can use them to draw special characters and weapons in "Wish".
1. Why is my Genesis Crystals does not reflect in the account even though the seller delivered the order?
Genesis Crystal is unable to be done between different platforms, therefore players who have registered an account on the PSN terminal cannot see the Genesis Crystal on the PSN device after recharging on the web page. You would need to Cross-Save the account in order to use the Genesis Crystals or convert as Primogems.
2. Why do I need to cross-save the account?
In order to activate the Genesis Crystals purchased from KALEOZ, you would need to cross-save your account in PC or Mobile Version. After that, convert the Genesis Crystals into Primogems on PC or Mobile, after conversion you can spend the Primogems in any of the PSN/PC/Mobile platforms.
3. How do I enable the
How do KALEOZ protect for sellers?
Create a listing at KALEOZ marketplace without worrying and let KALEOZ handle all essential verification so you can focus on your trading.
In what circumstances sellers are covered by KALEOZ
When a buyer is trying to dispute an order, and you as a seller manage to provide a complete set of delivery proof based on our services requirement, the seller will be reimbursed.
All listings and account must be in line with our User Agreement
KALEOZ does not cover the following:
Unable to provide a complete set of delivery proof in the event of a trade dispute.
Any transactions made outside of KALEOZ online marketplace.
Incomplete order / Non-delivery order
Product or services not as described
When a seller is trying to scam or intentionally fraud a transaction. KALEOZ reserve the right to permanently suspend the seller account and any available sales withdrawal will be canceled.
Please note that this is not a product/services warranty.
Where is my Player ID for Tower of Fantasy?
About Tower of Fantasy
Tower of Fantasy is a free-to-play open-world action RPG developed by Hotta Studio, a subsidiary of Perfect World. The player plays a wanderer that explores the world and fights mutant creatures and hostile forces as they advance through the story.
Top up your Tanium in KALEOZ with the lowest and most reasonable price. Customers only need to provide the Player ID and Server Name.
How to check Tower of Fantasy Player ID?
Step 1. Log in to the game.
Step 2. Your Player ID will be displayed in the bottom right corner of the game screen.
How do I change my username on KALEOZ?
In KALEOZ, users have the flexibility to change their username. Here are the steps to change your username in KALEOZ.
Step 1: Click on your username, then go to the 'User Control Panel' and select 'My Profile'.
Step 2: Under 'User Information', click the 'Modify' button next to your username.
Step 3: In the 'Your Username' section, enter the new username you wish to use in the space provided. Usernames must contain 6 to 32 letters or numbers, and must not include spaces or special characters.
Step 4: Once you have chosen your username, click 'Save' to update it.
Note: If you're not a seller on KALEOZ, usernames can only be modified once every 180 days. If you are a seller on KALEOZ, your username is linked to your store and cannot be easily changed. If you have a valid reason for requesting a username change, please contact KALEOZ Support for further assistance. Please note that each seller is allowed only ONE username change, so it's important to choose a username that you will
How to pay via AXS Kiosk [SGD] in KALEOZ?
What is AXS Kiosk?
AXS Kiosk serves as a versatile and interactive self-service hub, offering a wide array of functions. These encompass bill and fine payments, access to online government e-Services, prepaid top-up options, ticket purchasing, and more. Boasting a network of over 670 AXS Kiosks spread throughout Singapore, operating round the clock, the AXS Station network holds the distinction of being the country's most expansive public broadband transactional terminal network. Moreover, payments can be made conveniently at all Kiosk stations using ATM cards, specific credit cards, and the PayNow platform.
Follow the steps to pay using AXS Kiosk
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "AXS Kiosk" from the Kiosk category under "Offline Payment." Click on "Create Payment" to proceed.
Step 4: The transaction ID and barco
Is there a limit to the payment amount for a single order?
Yes, each user will have a preset single payment limit, weekly payment limit, and monthly payment limit. Users can contact our KALEOZ Support via Kchat to increase the payment limit.
Notes: Payment limits vary for all available currencies.
How to pay using PromptPay Bank Transfer (THB) in KALEOZ?
What is PromptPay?
PromptPay is a mobile payment service in Thailand that allows users to make secure and convenient transactions using their mobile phone numbers or National ID numbers. It is an electronic funds transfer system that enables individuals to send and receive money in Thai Baht (THB) using their smartphones or digital devices. PromptPay is widely accepted at various merchants, including retail stores, online platforms, and service providers throughout Thailand. It provides a convenient and cashless payment option for users, promoting digital financial transactions in the country.
Follow the steps to pay using PromptPay Bank Transfer
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "PromptPay Bank Transfer" from the Bank Transfer category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You will be tak
How to pay using Skrill in KALEOZ?
Follow these simple steps below to pay with Skrill:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the checkout page.
Step 2: Select Online Payment under the E-wallet section for "Skrill" and click on "Pay Now" to proceed.
Step 3: Once clicked, you will be directed to the Skrill transaction page to proceed with payment. Kindly log in to your Skrill account.
Step 4: Once logged in, kindly follow the on-screen instructions to pay. Once the transaction is completed, please allow the payment gateway to re-direct you to our website to complete the transaction fully.
Step 5: Once the transaction is completed, you may contact the seller via KChat to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Paysafecard in KALEOZ?
Follow these simple steps below to pay with Paysafecard:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the Payment page, select Paysafecard option under the Prepaid Card/Gift Card section and click on "Pay now" to proceed.
Step 3: You'll be directed to the Paysafecard payment page via Smart2Pay. Please kindly enter your Paysafecard code and tick the small box below and then click on "Pay" to complete the transaction.
Step 4: After clicking Pay, please kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to complete the transaction fully.
Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.