Search User Guide
FAQs: What should I do if an order has been placed but selected on the wrong payment option?
1. I clicked on the wrong payment method during checkout, am I able to cancel or change the payment method?Once you have realized that you selected the wrong payment option, kindly follow three ways below to change the method: (a) You can click on the Back button on your tab and return to the payment selection page. (b) If it's on a pop-up page payment, kindly close the popup page and select the payment method that you want. (c) You may back to your KALEOZ Profile, to "My Orders", then click on the green button "PAY" beside the latest order placement and select a payment method. Rest assured your money won't be deducted since you have not successfully completed the transaction.2. I have paid for my order and realized I chose the wrong method, can I request a refund or cancellation?Kindly Kchat the seller to request a refund for the order, however, the seller has the right to refuse your refund request and deliver your order. 3. If the order is refunded, c
Paying via Razer Cash with 7-Eleven/Physical Store
Razer Cash aims to provide a convenient solution to users of all circumstances. One of the options available is to pay through 7-Eleven! You can do so by following the steps below:Step 1: Select the products you wish to purchase, then proceed to the checkout page and choose Offline Payment > Physical Store > 7-ElevenStep 2: After clicking on "Create Payment", you'll be directed to the online secure payment page to proceed with the transaction. Review your order, check the box for the Terms of Service & Privacy Policy, then click "Pay Online".Step 3: A transaction ID and Verification Code will be shown on a receipt page for you. You can now pay for this order at any 7-Eleven outlet. We advise that buyers screenshot the receipt page and show it to the relevant 7-Eleven cashier for your own convenience.Step 4: After the cash payment is completed, please keep the payment receipt and contact our customer support via Kchat for payment confirmation.Step 5: Once the payment is made,
How do I register for a KALEOZ account?
Learn how to register an account in KALEOZ by following the simple step below:
Step 1: Start Registration
Visit the KALEOZ registration page.
Enter your email and click "Send Verification Email."
Step 2: Verify Your Email
Check your inbox (or Junk/Spam) for a verification email.
Click the link in the email to verify your address.
Step 3: Complete Your Profile
Return to KALEOZ and provide all required information.
Choose a strong password for account security.
Step 4: Agree to Terms
Review and accept terms and conditions.
Step 5: Confirmation
Receive confirmation of your KALEOZ account.
Now you're ready to explore KALEOZ's offerings. Enjoy your KALEOZ journey!
How do I sell items on KALEOZ?
Registering as a seller From the top directories, click on "Become a Seller". Enter all the information required and submit your seller application. You'll be notified once you're approved as a seller. You may check on this guide for seller registration. Listing items Once you have been approved as a seller, you can list your items for sale through the "My Products" page. Enter all the required information before publishing your item for sale. Provide as many details as possible in the description to better inform buyers of the trading time, place, and method. Here's the guide for item listing. Managing items Your items can be managed on the “My Products” page. You can edit the title, keywords, photo, pricing, delivery methods, and description of your items. Check out the guide for editing your products. Managing your sales orders Manage your sales orders from "My Sales Orders” page. Click “Order Details” for the details of your sales order. Here is the guide for order status.
How to find my User ID for Ulala: Idle Adventure?
Ulala: Idle Adventure is a Multiplayer Online Role-Playing Games that set in the stone age. Ulala allows players to enjoy the exciting simple hunting life, explore vast ancient forests, and collect valuable resources to upgrade your equipment! You can form a party with friends to start your adventure in this dangerous world!
To enhance the gaming experience, most players will top up Pearls to purchase gift packs. Purchase your Pearls top up at the lowest price from our trusted KALEOZ sellers. The player only needs to provide a User ID and Player Name.
Check this out on how to find your User ID and Player Name:
Step 1. Launch your Ulala: Idle Adventure mobile game.
Step 2. Click on the avatar located in the top left corner of the main screen.
Step 3. Your User ID is located right under your Player Name. Click on the "Copy" logo behind the Character ID and paste it to the order page.
How to find Tantan ID?
About TantanThe most trendy way to meet new friends instantly. Find the ones you like quickly! If you both like each other, you will match instantly to start an instant chat to get to know each other. If you don't get a match right away, don't be discouraged, there are plenty of beautiful and interesting single Asian on Tantan waiting to match with you. Your special someone is just one step away! If you can't meet someone you like because of the busy work and limited social circle, just use Tantan to explore.How to find Tantan ID?Use your account to log in to the app.Click "Me".Click profile picture.Scroll down to bottom.And your Tantan ID will be displayed.
How to find my ZEPETO ID?
About ZEPETOZEPETO is a South Korean mobile chat app where users create and interact as 3D avatars in different worlds. Some of these worlds are chat-based while others are game-based, and users can decide on whether these worlds are public or for friends only. Create who you want to be, and meet friends across the world!How to find my ZEPETO ID?Step 1: Proceed to "Profile" which located at the bottom right.Step 2: Your ZEPETO ID is displayed below your profile picture.
How to request a refund for Stripe Payments (Credit/Debit Card)?
You can request a cancellation or refund of your orders that are paid but non-completed, non-delivered, or non-disputed.
1. Where can I request a refund and what do I need to know?
You can find our KALEOZ Support via KaleozChat to provide your payment information. We will process the refund immediately upon your request. Refunds can be sent back only to the original payment method used in a charge (Bank or Card issuer), and the fees from the original charge aren’t returned. It’s not possible to send a refund to a different destination (e.g., another card or bank account).
Once the refund is initiated, it cannot be cancelled, and the refund takes approximately 5-10 business days depending on the bank. Stripe will send you an email notification once the refund is processed.
2. How do I track my refund?
You can request the Acquirer Reference Number (ARN) from our KALEOZ Support via KaleozChat to track your refund. An ARN is a unique number assigned to a card transaction as it moves thr
How to check Dragon Raja SEA User ID?
About Dragon Raja SEA:The ancient that used to rule the world are about to wake up from their deep slumber. Dragon Raja with ferocious power attempts to dominate the world again. But the free will of humans cannot be controlled anymore. They even drank dragon blood and risk their lives to become Hybrids of human and dragon. Using the power of the enemies and equipped with gears of the most advanced technology, Hybrids never stopped fighting against the Dragon Raja to save the world.A massive multiplayer online role-playing game, The Dragon Lord, has come back to life! Prepare for the coming epic battle and top-up Dragon Raja Coupons to enhance your gaming experience now!About Dragon Raja Coupons:Coupons are Dragon Raja's premium currency. There are many uses of the Coupons in Dragon Raja. Players can use the coupons to purchase most of the important resources in the mall.How to find the Dragon Raja User ID? Use your account to login the game. Click your avatar on the top-left
Where to find my Heroes Evolved Player ID?
About Heroes Evolved
Heroes Evolved is a free global strategy and action game that challenges you to be a part of a 5 vs 5 team and destroy the enemy base! This is a really fun MOBA that you can select from 100+ unique heroes to battle against real rivals from all over the world.
Top up your Tokens in KALEOZ with the lowest and most reasonable price. Customer only needs to provide the Player ID and Player Name.
How to check Heroes Evolved Player ID?
Step 1. Log in to the game.
Step 2. Click on the avatar located on the top left corner of the main screen.
Step 3. Your Heroes Evolved Player ID will be displayed.
Follow the simple steps guide picture below:
Where is my Mirage: Perfect Skyline User ID?
About Mirage: Perfect Skyline
Mirage: Perfect Skyline is a new MMORPG with gods and demons-based theme, offering a variety of well-designed team events. No longer do you have to face the world alone! Whether to become a demon or a god… The choice is in your hands…
Top up your Jades in KALEOZ with the lowest and most reasonable price. Customers only need to provide the User ID, Server, and Character Name.
How to check Mirage: Perfect Skyline User ID?
Step 1. Log in to the game.
Step 2. Click on the avatar in the top left corner of the main screen and choose the user option.
Step 3. Your Mirage: Perfect Skyline User ID will be displayed.
Follow the simple steps guide picture below:
Where is my Arena Of Valor UID?
Arena Of Valor
Arena Of Valor is a mobile game with MOBA elements. Real-time 5v5 battles against real opponents. Fight to take the enemy’s tower. Full-on 5v5, Human vs. Human battles. To enhance your adventure and compliment your gameplay, you can top up Garena AOV voucher from our list of reputable sellers here at KALEOZ in a safe secure environment and at cheap rates.
How to buy Arena Of Valor Voucher?
1. Select the product from the Arena Of Valor product page.
2. Fill in your Arena Of Valor UID.
3. Add to the cart and proceed to the payment page.
4. Once payment is done, kindly notify the seller via KChat and ask for your Arena Of Valor voucher delivery.
How to check Arena Of Valor UID?
1. Log in to the game with your account.
2. Tap on the setting button located in the top left corner of the main screen.
3. Your UID will be displayed.
Boosting Service: Extending Delivery Time to 7 Days
Boosting Service sellers now have an extended 7-day delivery period. This means they have a full week to complete and deliver orders to their customers. After delivery, customers still have 3 days to confirm their orders. This adjustment recognises the unique complexity of Boosting Services and gives sellers the time they need to deliver quality results.
What should I do to an abusive review?
Sellers can report any abusive reviews, which include advertisements, slander, foul language, etc. Our management team will then conduct an investigation and take the appropriate measures.
Sellers can check all their reviews on the "Seller Info" page. Please report any abusive reviews to us using the "Report Abuse" button beside the review. Our management team will examine the report and take any necessary actions to protect our sellers.
Take note:This reporting function is only applicable for reviews made in the past 30 days.Each review can only be reported once. If the report is successful, the review's content will be hidden (not visible to other users) and will not be used to calculate your seller service rating.Click HERE to chat with KALEOZ Support for further assistance.
How to find User ID in Ragnarok X: Next Generation?
About Ragnarok X: Next GenerationRagnarok X: Next Generation the faithful adaptation of the historic MMORPG franchise, has officially launched in various countries in the SEA region. Players are invited to Midgard’s fantasy world to prevent a calamity that threatens to tear the world apart. Lose yourself in this bright, lush world brought to life with a gorgeous, cel-shaded art style that captures the original’s charm. To enhance your adventure and compliment your gameplay, you can buy Ragnarok X: Next Generation Diamonds & Kafra VIP from our list of reputable sellers here at Kaleoz.com in a safe secure environment and at cheap rates.How to find User ID in Ragnarok X: Next Generation?Step 1: Click your profile or avatar located at the top left corner.Step 2: Proceed to "Other Info".Step 3: Your User ID and Server are displayed accordingly.
How to pay using PromptPay Bank Transfer (THB) in KALEOZ?
What is PromptPay?
PromptPay is a mobile payment service in Thailand that allows users to make secure and convenient transactions using their mobile phone numbers or National ID numbers. It is an electronic funds transfer system that enables individuals to send and receive money in Thai Baht (THB) using their smartphones or digital devices. PromptPay is widely accepted at various merchants, including retail stores, online platforms, and service providers throughout Thailand. It provides a convenient and cashless payment option for users, promoting digital financial transactions in the country.
Follow the steps to pay using PromptPay Bank Transfer
Step 1: Select the desired product on the KALEOZ platform, and then click on "Pay Now".
Step 2: You will be redirected to the payment checkout page by clicking "Pay Now".
Step 3: On the checkout page, choose "PromptPay Bank Transfer" from the Bank Transfer category under "Online Payment." Click on "Pay Now" to proceed.
Step 4: You will be tak
How to pay using Paysafecard in KALEOZ?
Follow these simple steps below to pay with Paysafecard:
Step 1: Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2: On the Payment page, select Paysafecard option under the Prepaid Card/Gift Card section and click on "Pay now" to proceed.
Step 3: You'll be directed to the Paysafecard payment page via Smart2Pay. Please kindly enter your Paysafecard code and tick the small box below and then click on "Pay" to complete the transaction.
Step 4: After clicking Pay, please kindly follow the on-screen instructions to make the payment. Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to complete the transaction fully.
Step 5: After you're redirected back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.
How to pay using Oncash Korea [KRW] in KALEOZ?
Follow these simple steps below to pay with Oncash Korea [KRW]:
Step 1 : Choose your products in KALEOZ and then click "Pay Now" to be directed to the next page.
Step 2 : Select "Online Payment", select "Oncash" then click on "Pay Now" to proceed.
Step 3 : Once clicked, you will be directed page for the order created and kindly enter the OnCash Serial Number and email. Click on Agree to the "Terms and Conditions" then click "Next". The payment order will expire in 4 hours.
Step 4 : Once the transaction is completed, please allow the payment gateway to re-direct you back to our website to fully complete the transaction.
Step 5 : After you're re-directed you back to our website, you may contact the seller to deliver your order. You may check your order status under the KALEOZ profile "My Orders" section.