Search User Guide
Why my KALEOZ account is locked?
You may not be able to access your account due to the following reasons:1. You forgot your login details or it says "Invalid login email or password" when attempting to login.You can reset your password to keep your account secure.
2. Your account is locked due to many failed login attempts.
If you can’t remember your password, please contact our KALEOZ Support team for assistance in unlocking your account. Once your account is unlocked, you can reset your password to help keep your account secure.3. You tried to reset the password, but it says "Account was suspended. Please contact KALEOZ Support if this was a mistake"This is just a temporary suspension of your account, you can file a request to a KALEOZ Support officer to unsuspend your account. However, KALEOZ reserves the right to suspend or block access to and use of the services for any offenses and for any length of time.
Why is my KALEOZ account suspended?
These are the most common reasons for account suspension:
1. Creating multiple accounts
- One user only allowed to possess only ONE account. Creating more than one will result in the suspension of all your accounts.
- Sharing of payment accounts or credit cards with another member.- Letting your friends access their accounts on your computer or device.- Encourage friends or relatives to create their own accounts rather than let them use yours.- Access your account via Cyber Cafe PCs.
2. Suspicious Activity
- Using VPN, TOR, Game Boosters, or proxies when accessing our website.- Using a disposable email address during registration.- Using VOIP phone number during registration.
3. Submitting fraudulent disputes for delivered orders.
4. Provide offsite and personal offers to other KALEOZ users.
5. Violating terms in the User Agreement.If you wish to restore your suspended account, you may email us at [email protected]
Game Account Selling Policy
Introduction
Want to sell game accounts for real money? Here is your chance! You can sell your game accounts on KALEOZ safely and efficiently. However, you need to comply with the following Rules & Regulations for selling game accounts.
Rules & Regulations
The source of the listed game account must be legal, and the seller must be the owner of the account and have full original access rights.
The seller must fully transfer the ownership of account access to the buyer when delivering the account. Account registration and login information must be changed to the buyer's details and provide the original registration information. Therefore, the buyer can contact the game publisher and use the original account information to solve the account issue.
The seller must upload the delivery proof (screenshot of game account information- login email, password, etc.) immediately in the order log message or Kaleoz live chat system (Kchat) after the seller passes the details to the buyer.
How do I delete my account?
If you wish to delete your Kaleoz account, please follow these steps carefully. Deleting your Kaleoz account will also delete any associated SEAGM-related platform accounts, as they are interconnected. Step 1: Log in to your account at the SEAGM website, then click the user icon on the main page and select "My Account".
Step 2: Go to the User Profile page by clicking on "Edit Profile".
Step 3: Look for the "Delete Account" option on your profile page and click on it. Make sure to read any information that is displayed carefullyStep 4: After confirming your decision, click on "Delete Account." Please note that your account will be frozen/suspended immediately, and it will be completely deleted after a waiting period of 30 days.
Note:
1. After you request the account deletion, SEAGM will send you a confirmation email to your registered email address. If you change your mind during the account freeze period, you can cancel the account deletion by following the l
Fortify Your Kaleoz Account: Essential Security Tips
In today's digital age, online security is of utmost importance. With the increasing number of cyber threats, it's crucial to take proactive measures to protect your accounts. This guide is specifically tailored to help you fortify your Kaleoz account and recover it in case of a security breach. By following the steps outlined below, you can regain control of your compromised account and ensure its safety for the future.
1. Tips to secure your email address:
Create strong, unique passwords for your email. Mix uppercase and lowercase letters, numbers, and special characters for better security.
Review and update your recovery email settings, ensuring only your trusted recovery email is listed.
Check for any unfamiliar recovery phone numbers and remove them.
Monitor your email for any suspicious activity, such as unrecognized sent or deleted items.
Enable two-factor authentication (2FA) on your email account to add extra security layers.
2. Recover Your Kaleoz Account
If you suspect
Can I change my account currency?
A user may change their account currency by making a request with KALEOZ. Please reach out to our KALEOZ Support staff via KChat to assist you on this matter. *Please note that if you have placed an order before, you are no longer able to change your account currency.
How do I view my account transaction history?
Step 1: Sign in to your KALEOZ account then click "My Account".Step 2: On the My Account page, you can check your account transactions in the "Transaction History" section as shown below.
How to find LifeAfter Account ID?
About LifeAfterA blizzard of deadly viruses has overtaken the world, bringing about a catastrophic disintegration of orders and covenants. The world turned into a living hell, swarming with Infected. How long can you survive in this post-apocalyptic world of adventure in LifeAfter?How to find LifeAfter Account ID?Click the "Setting" option to find your Account ID.
FAQs: KALEOZ Account Identity Verification
Important Note:[a] Please do not submit any personal information about yourself to anyone [such as other social platforms/networks] claiming to be from SEA Gamer Mall Sdn Bhd (“SEAGM”) or KALEOZ, nor respond to any communications from anyone other than the SEAGM/KALEOZ Official Site. If you are not sure, kindly contact our KALEOZ Support for further assistance.[b] Please do not upload your personal information to any public converter site such as postimages, Imgur, and much more. If you have difficulties submitting the documents, kindly contact our KALEOZ Support team via KChat for further assistance. 1. What is the KALEOZ account identity verification and why do I need to go through the process?KALEOZ account verification is basically on identity card and payment verification before completing the payment order process. This verification process is required to avoid possible online fraud or scams, credit card theft, and unauthorized access to one's payment accounts such as C
How do I cancel the account deletion request?
These are the steps to cancel your account deletion and restore your account:
Step 1: Go to your mailbox and open the "Delete your account" email sent by SEAGM.
Step 2: Click on the address link shown in the email.
Step 3: Click on the "Cancel Account Deletion" button.
Step 4: Click "Yes, I Would Like To Keep It" to restore your account.
Step 5: Once revoked successfully, you will be redirected to the KALEOZ website.
How to find DDTank Origin Account ID?
About DDTank OriginDDTank Origin is remodified by the original top-rated and renowned game developer, 7 Road and published by VNG Games, based on the classic 13-year gameplay of the web version of DDTank. To enhance your adventure and compliment your gameplay, you can buy DDTank Origin reload services from our list of reputable sellers here at Kaleoz.com in a safe secure environment and at cheap rates.How to buy DDTank Origin Tickets?Select the goods of DDTank Origin.Click “Pay now” to make payment.After payment, notify the seller via Kchat and wait for your item to be delivered.How to find DDTank Origin Account ID?Use your account to log in to the game.Click the setting button in the top-right corner.Your DDTank Account ID will be displayed.
How do I register for a KALEOZ account?
Learn how to register an account in KALEOZ by following the simple step below:
Step 1: Start Registration
Visit the KALEOZ registration page.
Enter your email and click "Send Verification Email."
Step 2: Verify Your Email
Check your inbox (or Junk/Spam) for a verification email.
Click the link in the email to verify your address.
Step 3: Complete Your Profile
Return to KALEOZ and provide all required information.
Choose a strong password for account security.
Step 4: Agree to Terms
Review and accept terms and conditions.
Step 5: Confirmation
Receive confirmation of your KALEOZ account.
Now you're ready to explore KALEOZ's offerings. Enjoy your KALEOZ journey!
Where can I find my Account ID for Puzzles & Survival?
Puzzles & Survival is a Match-3 Puzzle strategy game published by 37GAMES. The game features include killing zombies by solving puzzles with strategy and tactics and building a sanctuary to lead survivors to the last bastion of humanity. It combines a tactical wargame and casual puzzle gameplay and an innovative post-apocalyptic for players to experience.
Purchase your Diamonds and Vouchers at the lowest price from our trusted KALEOZ sellers to enhance your gaming experience. Users only need to provide the Account ID.
Check this out on where to find your Puzzles & Survival's Account ID:
Step 1: Launch your Puzzles & Survival mobile game.
Step 2: Click on the "Settings" on the bottom right corner of the main screen, then click on "Account".
Step 3: Your Account ID can be found here.
How do I unlink my SNS account? (Facebook/Twitter/Google/VK/QQ)
Step 1: Login to your account at SEAGM and go to "My Profile".
Step 2: Click on the disconnect icon to unlink your SNS account.
Step 3: Re-login to your account on KALEOZ with the registered email address.
Alternatively, you may contact KALEOZ Support for further assistance.
What is KALEOZ Account Balance?
KALEOZ Account Balance is a virtual currency you can use to buy games reload services, gift cards, and in-game virtual goods in Kaleoz.com.Related Guide & Articles: How to Top Up [LINK] How do I check my KALEOZ balance? [LINK] Why I can't top up my KALEOZ balance? [LINK] How do I pay for my order with my KALEOZ balance? [LINK] KALEOZ Gift Card FAQ [LINK]
What should I do if my KALEOZ account shows suspended?
Why is my account suspended?
Our Risk Management Team does regular checks and will suspend members, and lock them out of our website. Our system is also equipped with a machine learning algorithmic identity management system that automatically scans and monitors user registration and logins. This is to protect our system from fraudulent users, hackers and accounts taken over by an unauthorized person. The most common reason for accounts to be suspended will be multiple accounts, VPN, different IP address login, and much more. To have a more detailed explanation, you may check it on our KALEOZ user guide under "General FAQ". Account suspended? No worries! Kindly follow the steps below to regain access to your KALEOZ account:
Step 1: During login, the page shows "Your account was being suspended". Do stay calm and contact our support team.
Step 2: Kindly contact our KALEOZ Support and provide your KALEOZ registered email address for checking. The checking time would be estimated w
Why is my account still suspended even though KALEOZ support has removed the suspension?
Our fraud control system might have detected some unusual activities in your account.Once your account suspension has been lifted. Kindly login to your account. If the problem persists, you may try the following:Restart your internet connection point (modem)Only log in using the same device/IPTry to log in using a different web browserDisable your VPN when accessing our website (if using any)Reset your account login password
How to find PUBG: New State Mobile Account ID?
About PUBG: New State MobileNew State Mobile is the newest title by PUBG Studio, the creators of PLAYERUNKNOWN'S BATTLEGROUNDS. With the next-generation mobile graphics, PUBG: New State Mobile delivers the full battle royale experience straight into players' hands. In PUBG: New State Mobile, 100 players will fight with various weapons and strategies until only one party remains. Utilize gear, vehicles, and consumables to survive the shrinking battleground to become the "last man standing". Top up PUBG: New State Mobile NC from trusted and reputable sellers at KALEOZ.com accessible, safe, secure environment and cheapest rates.How to buy PUBG: New State Mobile NC? Select the amount of NC you want to purchase. Check the items in your shopping cart and then click “Pay now” to make payment. After payment, contact the seller via KChat to notify them and wait for your item delivery.How to find PUBG: New State Mobile Account ID? Click "More" in the top right corner, then click "Settings". Here