To ensure the highest level of security, KALEOZ requires a brief identity verification process before updating your registered email address or mobile phone number.
Why is this necessary?
These protocols are designed to safeguard your KALEOZ account and assets from potential financial crimes, unauthorized access, and fraudulent activities. By verifying your identity, we ensure that only the rightful owner can modify sensitive account details.
What you need to do:
Please have your identification documents ready. Our support team will guide you through the secure verification steps once your request is submitted.
Here is how to Proceed: Steps to Follow
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Contact the KALEOZ Support via KChat.
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Inform the reason that you want to change your email address/mobile number.
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KALEOZ Support will send a verification code to you.
- Change email address: KALEOZ Support will send a verification code to your mobile number
- Change mobile number: KALEOZ Support will send a verification code to your email address -
Inform the verification code you received to KALEOZ Support.
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After updating to a new email address/mobile number you need to do:
- New email address: reset password before login to your account.
- New mobile number: re-verify your mobile number.